Top Hotels Near Calle 12 in Playa del Carmen from NZ$102

"The hotel itself is beautiful and really well kept. The room was clean and spacious, but we could hear music pretty much all day and night. If you’re sensitive to noise, this might not be the best spot. That said, the location is great - just a short walk to the beach and 5th Avenue. The check-in process was excruciating. We arrived after a 10-hour travel day and it took over an hour just to get our room key. There were 4 staff behind the counter, but only one was actually helping guests while the others seemed to be standing around. On top of that, they wouldn’t give us our room keys until we went through a concierge “tour” of the hotel, including the spa and restaurant. They also tried to sit us down to pitch extra packages, which wasn’t what we wanted after a long day of travel. That’s where we drew the line. Honestly, it was the worst check-in experience we’ve had."

"Hotel overall was nice. However, one of the reasons we booked was the advertised free shuttle to the airport, but when we arrived, we were told we had missed a window to book and we had to pay ~$85 for transport. "

"Close to 5a Avenida, close to the beach, lots to do nearby. It's not an all inclusive with the beach right there, but it delivers what it promises. "

"The hotel is very well located. It's walking distance to the bus station and main street, at the same time is far from the noise and crowds. The rooms have everything needed, clean and spacious. The pool on the roof is something very special."

"The hotel is very clean and rooms were cleaned daily, the staff was tremendously helpful and very friendly. The only issues I had was the pillows are horrible, it’s right on a main access road to the beach so is very loud and it’s open concept so you hear everything in the halls and lobby even on the third floor, the hours are very odd for an adults only as the bar is only open from 11am to midnight and the buffet is not all day. The food however was excellent especially the Italian restaurant! It’s nice and close to the pier to go to Cozumel as well as great shopping and night life! Definetly a pros and cons resort"

"Beautiful property with so many amenities and activities! We enjoyed the food and drinks so much. The speakeasy was fun too!"

"Our stay at La Pasion was wonderful. Could not recommend this hotel enough. Conrad and his staff are amazing and made our stay so beautiful. "

"The only bad thing about this place was that you’re not close to the beach."

"The piil was very abnormally dirty the first 4 days but was cleaned the last 6 days. Stayed here 4 times. Everything is great."