Iberostar in Playa del Carmen

"The food was good and the pools were great. The beach though was another story. Besides the sargassum, it was not well maintained and eroded. Some palm trees are getting ready to fall due to it. The room was up to date but make sure you close patio door because animas will get in. When we checked into our room there was ground coffee on the floor and opened sugar packets. We called the receptionist and were told that probably an animal got into the room. We checked the patio door and it was left open by someone. They said that those animals (I don't remember the name now) can open the door. Imagine how we felt about it! Thinking that they can open the door and enter while we are asleep! Thank God that did not happen because we made sure that while we stayed there we have not had any incidents."

"If you want to have a quiet relaxing time, you will find it in this hotel. Good food. Beach has a lot of seaweed, we were not able to go in the beach. "

"⭐⭐⭐⭐⭐ Absolutely amazing experience from start to finish! The resort was beautiful, clean, and incredibly well maintained. The staff went above and beyond to make every part of the trip enjoyable. A special shoutout to Ariz, our butler who had gone above and beyond throughout our stay accommodating our requests, scheduling and even down to the room making it an intimate special vacation for me and my partner. Santiago had welcomed us into Route 66 and made us feel like we had known eachother as long term friends. Manuel at the steakhouse made our last night enjoyable and ensured our experience was top notch! The food exceeded expectations with lots of variety, fresh options, and great restaurants to choose from. Drinks were consistently good, and service around the pool and beach was excellent. Rooms were spacious, comfortable, and cleaned thoroughly every day. There was always something to do whether you wanted entertainment, excursions, relaxing by the pool, or even enjoying the suite itself. Overall, this was the perfect balance of fun and relaxation, and I would absolutely recommend it to anyone looking for a stress-free vacation. Already planning a return trip!"

"Hotel has everything you need to enjoy vacations...love it"

"Very clean hotel."

"Very clean"

"Nice stay but the food was 7/10. Only stayed here to enjoy Xcaret Park but I’ve had better experiences in other resorts"

"Secrets Maroma Beach Resort truly exceeded all my expectations and provided an absolutely perfect vacation experience! From the moment we arrived, we were greeted with warmth and exceptional service. The entire staff, including housekeeping, restaurant personnel, and bar tenders, were incredibly friendly, helpful, and always willing to go the extra mile to ensure our comfort and enjoyment. One standout member of the staff was my personal concierge, Angel Lopez, who consistently went above and beyond. He was super quick to respond to any requests, always incredibly helpful, attentive to our needs, and remarkably accommodating, making our stay even more seamless and memorable. Beyond the outstanding service, the food at the resort was simply the best I've ever had at any resort, with diverse and delicious options to suit every palate. I wholeheartedly recommend Secrets Maroma Beach Resort and am already looking forward to my return visit!"

"We stayed at this property about six years ago and it was lovely. It has declined since that time. The service at the buffet is extremely poor. Good luck getting a refill on some water or coffee. The buffet food is average. While the hotel advertises that it has four restaurants, during our stay, only two were open each night. One of them was terrible and the others were average. The service in the restaurant is better than the service in the buffet. The bartenders at the pole bar in the quiet pool were excellent and did a great job and the drinks were delicious. The overall maintenance of the property is very poor. There are many broken loungers at the pool, and they do not clean the chairs and tables each night after the pool closes. Further, there are several areas where there should be reflecting pools, but they are empty, so instead of beautiful surroundings, it looks terrible with plumbing exposed. Also when we were visiting (early May) the beach is unusable due to seaweed in both the water and the beach, which also results in a terrible smell. "