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The Palm at Playa

4.0 star property
Hotel with a rooftop terrace, steps from Quinta Avenida

Choose dates to view prices

Photo gallery for The Palm at Playa

Rooftop terrace
Deluxe Room | Living area
Property entrance
Exterior
Rooftop terrace
The Palm at Playa captures Quinta Avenida's vibrant energy with stylish relaxation spaces. Guests enjoy sunbathing by the rooftop pool or sipping cocktails at the poolside bar. The hotel is praised for its exceptional staff and prime location.
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • Room service
  • 24/7 front desk
The current price is NZ$117
includes taxes & fees
26 Sept - 27 Sept

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Room options

Check availability for these dates

Tonight

Sept 25 - Sept 26
Check availability for tonight Sept 25 - Sept 26

Tomorrow

Sept 26 - Sept 27
Check availability for tomorrow Sept 26 - Sept 27
Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Rainfall showerhead
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Rainfall showerhead
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

7.8 out of 10
Good
(28 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Down duvet
Ceiling fan
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft

Loft

7.4 out of 10
Good
(13 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Blackout curtains
Separate bedroom
Sofa bed - single
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

8.0 out of 10
Very good
(25 reviews)

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Rainfall showerhead
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Day bed
Blackout curtains
Ceiling fan
Down duvet
Separate bedroom
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Rainfall showerhead
Hairdryer
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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About the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km
  • Playacar Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk
  • ‪La Cazota Grill - ‬1 min walk

About this property

The Palm at Playa

Upscale hotel near Quinta Avenida
Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are located near The Palm at Playa, which provides a poolside bar, a rooftop terrace and a garden. For some rest and relaxation, visit the hot tub. In addition to a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool, along with sunloungers and pool umbrellas
  • Local cuisine breakfast (surcharge), a local area shuttle and a banquet hall
  • Tour/ticket information, a 24-hour front desk and luggage storage
  • Beach towels
  • Guest reviews give top marks for the pool, helpful staff and location
Room features
All 66 individually furnished rooms have comforts such as laptop-compatible safes and air conditioning, as well as amenities such as free WiFi. Guest reviews speak positively of the size rooms at the property.
More amenities include:
  • Rainfall showers, free toiletries and hairdryers
  • 40-inch Smart TVs with cable channels
  • Ceiling fans, daily housekeeping and phones

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9.0 out of 10, Wonderful, 1,017 reviews
The price is NZ$146
includes taxes & fees
26 Sept - 27 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • No lift

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults and MXN 150 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 9:00 PM.

How much does it cost to stay at The Palm at Playa?

As of 25 Sept 2025, prices found for a 1-night stay for 2 adults at The Palm at Playa on 26 Sept 2025 start from NZ$112.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Palm at Playa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Palm at Playa?

The Palm at Playa doesn't offer parking.

What time is check-in at The Palm at Playa?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Palm at Playa?

Checkout is at noon.

Where is The Palm at Playa located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach and Playacar Beach. Playa del Carmen Maritime Terminal and Mamitas Beach are also within 15 minutes.

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The Palm at Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 469 out of 1033 reviews
Rating 8 - Good. 249 out of 1033 reviews
Rating 6 - Okay. 153 out of 1033 reviews
Rating 4 - Poor. 78 out of 1033 reviews
Rating 2 - Terrible. 84 out of 1033 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the beach, great eats, and entertainment. We were able to park our car rental in their lot and that was really convenient to access. The only thing the rooftop bar is a separate entity and there was slight miscommunication but they were able to rectify it without a problem.
Stayed 2 nights in Sep 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient located and it has parking
Stayed 3 nights in Jul 2025

10/10 Excellent

Omar

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Excelente ubicación, inmejorable
Stayed 2 nights in Jul 2025

10/10 Excellent

edith alejandrina

Liked: Cleanliness, amenities, property conditions & facilities
Exelente lugar mui comodo abitaciones amplias y mui limpias
Stayed 1 night in Jun 2025

2/10 Terrible

Luis Guillermo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones muy feas, incómodas y hay mucho ruido del exterior
Stayed 6 nights in Sep 2025

10/10 Excellent

Morony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opción, cerca de todo
Stayed 1 night in Jun 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación si te interesa salir a caminar a la quinta avenida, esta a media cuadra y ahí encuentras restaurantes, bares y todo lo que necesitas
Stayed 2 nights in Jun 2025

6/10 Okay

Elsa

Disliked: Staff & service
I think they have to work in Better cleaning especially in the room, some cool air in the lobby and waiting area the shampoo,body wash and conditioner has all the same things
Stayed 4 nights in Aug 2025

8/10 Good

Loretha

Liked: Cleanliness, property conditions & facilities
Great location, clean and friendly staff
Stayed 2 nights in May 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente habitación e instalaciones
Stayed 1 night in Jun 2025

10/10 Excellent

elie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bonne situation geographique, très propre
Stayed 1 night in Jun 2025

10/10 Excellent

Perrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hidden Gem

Amazing room and rooftop. The hotel is in a great location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Karem

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena la instalación el servicio excelente y lo importante muy limpio
Stayed 1 night in Jun 2025

10/10 Excellent

Aleyssa

The atmosphere , includes free parking and beautiful palm trees
Stayed 3 nights in Jun 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Jul 2025

10/10 Excellent

Yamila

Liked: Cleanliness, amenities, property conditions & facilities
Room are huge with beautiful decoration.The location is a plus(less than one block from 5th ave) and staff friendly.We'll be back again for sure!
Stayed 3 nights in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente sin duda volvería a hospedarme
Stayed 4 nights in May 2025

8/10 Good

Idalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO EXCELENTE, SOLO QUE LAS TOALLAS YA ESTAN PERCUDIDAS Y APARIENCIA MUY VIEJAS, DEMASIADO CHICAS, FUERA DE ESO TODO NORMAL.
Stayed 2 nights in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sin duda me hospedaría de nuevo
Stayed 3 nights in May 2025

10/10 Excellent

Bryan

Liked: Cleanliness, amenities, property conditions & facilities
Me gustó la atención del personal, la camarista se lució en la limpieza de la habitación
Stayed 3 nights in Jun 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mejorar las camas
Stayed 1 night in Jul 2025

8/10 Good

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Aug 2025

8/10 Good

Salma

Liked: Cleanliness, amenities, property conditions & facilities
Buena y excelente ubicación cercana a todas las actividades de la 5ta avenida
Stayed 3 nights in May 2025

10/10 Excellent

Thomas michael

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Jun 2025

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel buena ubicación
Stayed 1 night in Apr 2025

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