Book a Playa del Carmen Resort

"Super attentive staff and beautiful rooms and amenities!"

"Staff was fantastic! Room was great! Large variety of food choices at the buffets and the a la cartes were excellent (we did Japanese and Italian), definitely will return!"

"Service, food and property were stellar. "

"We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels."

"We loved the hotel! Food was great and the staff was great and they were very friendly."

"Amazing property!! Great service!! Beautifully kept from rooms to pool area to the spa!!"

"Very beautiful property, felt safe at all times. The service was excellent and the staff is just amazing. "

"Very nice place to rest"