Maroma Hotels, Playa del Carmen

"Excellent staff, great for travelling with young children! Only issue was the lack of umbrellas. It rained for one day of our trip and there was no umbrellas available. Very disappointing for a family with young children. Other than that it was a pleasant experience. "

"I have mixed feelings about my stay at this Hilton. While there were definitely some positive aspects, there are also areas that could be improved. The bell staff and the team assisting on the beach were consistently kind, attentive, and helpful, which I truly appreciated. However, the front desk experience felt less warm and could benefit from a more welcoming approach. The beach itself was not as nice as expected, and the number of amenities felt somewhat limited considering the number of guests at the resort. At times, it felt a bit crowded. As for the dining experience, the buffet offered a decent variety, but it lacked a “wow” factor and didn’t stand out compared to other resorts. Overall, it was a good stay, but with a few improvement, particularly in service consistency and amenities, it could be a much better experience."

"Excellent resort would come again. "

"Very clean. Service was slow "

"I had a really great time but I would not say it is a 5 star resort."

"Very nice resorts, but rooms are small in sunrise part and need more cleaning. Pools are great and buffet need more variety. "

"Resort was nice and clean. Kids had a blast. Food was less than ideal"

"The property and the grounds were immaculate, our room was clean and spacious, and the dining and bar options were fantastic. The tennis court and two pickleball courts at the resort were in excellent condition, and Alex the tennis pro from Argentina was fabulous! The resort features on-site scuba diving instruction in the pool and dive trips that pick up directly from the property, and Arturo our dive master, our boat driver, and Gaby our underwater photographer were all great. Mario, our pool attendant, was terrific, and that really goes for the entire staff — so many friendly faces we came to know over our eight-day stay (we liked the resort so much that we extended our stay for an additional four nights). Our only disappointment was with all of the seawood along the beach. The resort, to its credit, had truly professional grade equipment that they used every day to address it, but it was a constant challenge (one we’re sure is faced by all of the other resorts in the area). Despite that, we absolutely loved our stay and highly recommend this resort!"

"We had initially booked at Aldea Thai and when we got there they had changed the room from what we had booked and the place just honestly is a dump. They did provide a complete refund and we made our way to the Wyndham. Phew! What a refreshing choice! We will stay here any time we are in PDC from this point on. The price was fair and the resort and amenities were pristinely clean. Service was excellent and the staff who checked us in provided us a free upgrade for our troubles, which they had nothing to do with. High praise for this property and its staff! "