Ejidal Hotels, Playa del Carmen

"We stayed at Grand Sunset Princess Resort and overall had a great family experience. The property is very large, so expect a lot of walking, but the grounds are beautiful and spacious. The staff were friendly, welcoming, and quick to assist with any needs, including room issues and food allergies. Daily themed dining and nightly entertainment kept things fun. Food was decent overall—Mexican tacos and ceviche were the highlights. Some restaurants were closed, and the twin resort is still under construction. Reservations are required through the app or concierge. The beach had sargassum during our stay, and red flags were up. The water can be rocky near shore, so swim shoes are recommended. Sand quality isn’t ideal for building sandcastles. Pools were plentiful, though the kids’ splash features weren’t running. Rooms were clean, spacious, and beautiful, but had a noticeable damp smell that affected our clothes. Extras included shuttle service to Quinta Avenida (~$5), on-site photographers ($20/photo), and reasonably priced excursions. Overall, despite a few drawbacks, our family had a wonderful time and would consider coming back "

"There is no airport shuttle provided by the resort, however on their site they have a link to book with a trusted company. Pickup was smooth, took a little time waiting around but it was no issue! My husband and I booked a private shuttle for just us two. It was a smooth 30 min ride from the airport The staff were all helpful, beautiful, friendly people looking to help make our stay comfortable Our room was a 10/10. Very clean and beautiful modern style. We had a swim up room with was nice but not as I expected since they were renovating areas of the resort near the room. The tv was a nice size and comfortable enough for my husband and I to even put something on Netflix and relax and lay down. Wow, the wildlife on the resort was my favorite. Coati run this place. We even saw a monkey! I am a fan of Mexican food so I was disappointed to find there were more American cuisine options in the buffet than anything else. There was a nice variety of things in the buffet though. There are also other food spots around like a sports bar and a poolside fast food spot. Even an ice cream parlor. The dine in restaurants were a much nicer option once we made reservations. It’s all included which was nice. There were plenty of restaurants to choose from. The resort was big with lots of areas to lounge. The beach was nice too but the pools definitely dominate. When we were there they were doing renovations so keep that in mind. It didn’t affect our stay really. "

"Upgrade my room and got the Royal VIP Loved it "

"We just got back from a 5 day stay at Secrets Impressions. This place is really impressive with all of the quality pools and flora for whatever setting you want. Music at the main pool & bar, quiet settings if you want that, a lagoon pool that makes you feel like you're in a secluded cove of the islands. Great food at all restaurants! We would go back and wish we booked for longer. Thx Secrets!"

"Ocean Riviera Paradise Resort was an absolute pleasure to stay at the room was amazing all in all just a great experience with friendly staff definitely coming back "

"Loved this resort! "

"Several days there were no lounge chairs available by any of the pools. So, we couldn't enjoy the pools."

"Clean room"

"Very large property with many amenities. Great for families. strongly recommend!"