Hyatt Centric Playa del Carmen - Downtown House & Beach House

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Luxury
4.5 star property
8.8

Excellent

Luxury hotel near Quinta Avenida

Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hyatt Centric Playa del Carmen - Downtown House & Beach House provides 2 poolside bars, a swim-up bar and a free food/drink shopping service. This hotel is a great place to bask in the sun with a beachfront location and sunloungers. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a rooftop terrace and a shopping centre on-site.

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$244
includes taxes & fees
23 Nov - 24 Nov

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for 2 Queen Beds (Downtown House)

A hotel room with two beds, a ceiling fan, a large window, and a balcony.

2 Queen Beds (Downtown House)

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Urban (Downtown House)

A hotel room with a large bed, a bedside table, a chair, a small table, and artwork on the walls.

Suite Urban (Downtown House)

  • City view
  • 82 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed with Balcony (Downtown House)

A hotel room with a large bed, a sofa, a small table, and a balcony with a view.

1 King Bed with Balcony (Downtown House)

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds with Balcony (Downtown House)

A hotel room with two beds, a large mirror, a painting, a balcony with a view, and a wooden dresser.

2 Queen Beds with Balcony (Downtown House)

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Quinta Avenida (Downtown House)

A modern hotel room with a large bed, a sofa, a dining area, and a balcony with a view.

Suite Quinta Avenida (Downtown House)

  • City view
  • 102 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed (Downtown House)

A modern hotel room with a large bed, bedside tables, a desk, and a view of the city.

1 King Bed (Downtown House)

8.8 out of 10
Excellent
(13 reviews)
  • City view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Queen Bed (Downtown House)

A hotel room with a large bed, bedside tables, a chair, and artwork on the walls.

1 Queen Bed (Downtown House)

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Calle Corazon (Downtown House)

A modern hotel room with a large bed, a TV, a balcony with outdoor furniture, and a dining area.

Suite Calle Corazon (Downtown House)

  • City view
  • 79 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Coastal Ocean (Beach House)

A hotel room with a bed, a sofa, a chair, a coffee table, and a small table with a vase.

Suite Coastal Ocean (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Oceanfront (Beach House)

A modern hotel room with a large bed, a sofa, a dining table, and a balcony with a view.

1 King Bed Partial Oceanfront (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Pool View (Beach House)

A hotel room with a large bed, a bedside table, a chair, a small table, and artwork on the walls.

1 King Bed Pool View (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds Partial Ocean View (Beach House)

A hotel room with two beds, a ceiling fan, a large window, and a view of the outside.

2 Queen Beds Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Ocean View (Beach House)

A modern bathroom with a double sink vanity, a freestanding bathtub, and a large mirror with integrated lighting.

Suite Ocean View (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Panoramic Ocean Front (Beach House)

A hotel room with a large bed, a TV, a sofa, a small table, and a view of the ocean.

Suite Panoramic Ocean Front (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Ocean View (Beach House)

A balcony with a glass railing overlooking the sea, featuring two chairs and a small table.

1 King Bed Partial Ocean View (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Located on the beach, Hyatt Centric Playa del Carmen - Downtown House & Beach House is in Gonzalo Guerrero neighbourhood and is connected to a shopping centre. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. With kayaking, scuba diving and snorkelling nearby, you'll find plenty of adventures in the water. Visit our Playa del Carmen travel guide
Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    1 min walk - 0.1 km
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    2 min walk - 0.2 km
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    2 min walk - 0.2 km
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    5 min walk - 0.4 km
  • Central Square
    6 min walk - 0.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    51 min drive

Restaurants

  • Ilios restaurant
    2 min walk
  • Calle 12
    1 min walk
  • Porfirio’s
    1 min walk
  • Mandala
    2 min walk
  • Aldea Corazón
    1 min walk

About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House

  • Luxury hotel near Quinta Avenida
  • Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hyatt Centric Playa del Carmen - Downtown House & Beach House provides 2 poolside bars, a swim-up bar and a free food/drink shopping service. This hotel is a great place to bask in the sun with a beachfront location and sunloungers. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a rooftop terrace and a shopping centre on-site.
  • Other perks include:
    • 2 outdoor pools along with cabanas, sunloungers and pool umbrellas
    • Local cuisine breakfast (surcharge), free bike hire and valet parking (surcharge)
    • A round-trip airport shuttle (surcharge), 1 meeting room and beach umbrellas
    • Wedding services, a front desk safe and tour/ticket information
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 119 rooms feature comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches such as free WiFi and air conditioning.
  • Extra amenities include:
    • Free extra beds and travel cots
    • Bathrooms with rainfall showers and free toiletries
    • 55-inch LED TVs with premium channels
    • Ceiling fans, daily housekeeping and phones

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

As of 13 Nov 2026, prices found for a 1-night stay for 2 adults at Hyatt Centric Playa del Carmen - Downtown House & Beach House on 23 Nov 2026 start from NZ$244, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Centric Playa del Carmen - Downtown House & Beach House pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 18 kg per pet.

How much is parking at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Valet parking is available for USD 20 per night.

What time is check-in at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Check-in start time: 3 PM; check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 110 per vehicle applies.

Where is Hyatt Centric Playa del Carmen - Downtown House & Beach House located?

Located in Gonzalo Guerrero, this beachfront hotel is connected to a shopping centre, just steps away from Calle Corazón and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews

8.8

Excellent

9.4

Cleanliness

8.8

Amenities

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 232 out of 355 reviews
Rating 8 - Good. 66 out of 355 reviews
Rating 6 - Okay. 31 out of 355 reviews
Rating 4 - Poor. 16 out of 355 reviews
Rating 2 - Terrible. 10 out of 355 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic large room with great balcony! Pool was spacious and got a tanning bed every morning. Quick 2 minute walk to the beach hotel. Staff was super friendly. Location was perfect just off the busy strip.
Stayed 6 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excellent location & amazing rooms.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Always extremely helpful & friendly, we initially booked a beach front room suite but due to electricity issues they were so kind to upgrade our room to something even better free of charge to accommodate. This made our trip super special considering it was my girlfriends birthday. We also want to give the biggest shoutout to the lady who tended to our room Maricella I believe was her name, everything was always spotless and left exceptionally. We will stay here again
Stayed 6 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, centrally located, and the pool was gorgeous!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great food, great location!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Excellent location - staff were amazing super friendly and helpful!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located at the heart of 5th Avenue. Also, property is on excellent condition, well kept. Staff and housekeeping were very helpful. The hotel provides an elevated view of the beach in comparison to other buildings in the location.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Friendly staff Great location Overall excellent experience
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely LOVED this hotel! We were only there for the night before we flew home, but I wish we were there for longer!! When we are back in playa del Carmen next, we will absolutely be staying here. Location was fantastic, the property itself is modern, clean and nice and the our room was perfect. Comfortable bed, great shower and water pressure - overall 10/10!!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing! Plenty of restaurants within a 5 minute walk and really lively. The staff were so helpful and I appreciated the attention to detail by the housekeeping staff. Front desk employees were also great and helped with directions and booking a taxi to the airport for an early morning flight. Rooms were spacious and the pool was stunning! Loved my stay here.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and staff was very friendly and helpful.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The best staff and stay
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a great location. Walking distance to everything. The staff is courteous and helpful with recommendations. The rooms are immaculate. Only a few issues but nothing huge. The gym is located in another one of their locations which is not that far of a a walk, the fridge in the room didn’t work but they quickly replaced it and the power went out for a few mins which knocked out their WIFI for two days. The pool are and restaurant was great and the staff were all friendly. I went to the pool club rooftop ant the other location and ordered food. The vibe was chill but the food was horrible.
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff & accommodation was exemplary
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will make this my first choice for every return trip. Location was perfect.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Spacious, clean rooms, beautiful grounds, perfect size.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient location, the wonderful staff, and all amenities are a plus; however, it can be very noisy at night due to the area is located, so if you are looking for party time this is the place to stay!!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a suite, it was nice and spacious; had a really nice view. The staff was helpful and very friendly and welcoming.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The place was in a great location rooms were clean staff was great !!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Amazing hotel with Hogg location
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean room, great service
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
All in all a great stay and excellent location!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was gorgeous, very clean abs spacious. The staff were nice and helpful. I definitely would stay there again!
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

The hotel and staff were great. Only thing that could be better was the beach. It was really rocky and impossible to get into without water shoes.
Stayed 14 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Gorgeous pool Area with amazing service!!!
Stayed 4 nights in Jan 2026