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Hyatt Centric Playa del Carmen - Downtown House & Beach House

4.5 star property
Travelers find stylish relaxation at this Playa del Carmen retreat where poolside cabanas await and staff arrange personalized local tours

Choose dates to view prices

At Thompson Playa Del Carmen Main House by Hyatt, visitors enjoy Quinta Avenida's energy with luxury comforts. The property offers on-site shopping, two restaurants, a rooftop terrace for coffee or cocktails, an outdoor pool, and attentive staff to enhance your stay.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$371
includes taxes & fees
23 Mar - 24 Mar

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for 2 Queen Beds (Downtown House)

2 Queen Beds (Downtown House)

2 Queen Beds (Downtown House)

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Urban (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Urban (Downtown House)

  • City view
  • 82 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed with Balcony (Downtown House)

1 King Bed with Balcony (Downtown House)

1 King Bed with Balcony (Downtown House)

9.4 out of 10
Exceptional
(16 reviews)
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds with Balcony (Downtown House)

View from room

2 Queen Beds with Balcony (Downtown House)

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Quinta Avenida (Downtown House)

Suite Quinta Avenida (Downtown House)

Suite Quinta Avenida (Downtown House)

  • City view
  • 102 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed (Downtown House)

8.8 out of 10
Excellent
(13 reviews)
  • City view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Queen Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

1 Queen Bed (Downtown House)

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Calle Corazon (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Calle Corazon (Downtown House)

  • City view
  • 79 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Coastal Ocean (Beach House)

Suite Coastal Ocean (Beach House)

Suite Coastal Ocean (Beach House)

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Oceanfront (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Partial Oceanfront (Beach House)

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Pool View (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Pool View (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds Partial Ocean View (Beach House)

2 Queen Beds Partial Ocean View (Beach House)

2 Queen Beds Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Ocean View (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Panoramic Ocean Front (Beach House)

Suite Panoramic Ocean Front (Beach House)

Suite Panoramic Ocean Front (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Located on the beach, Hyatt Centric Playa del Carmen - Downtown House & Beach House is in Downtown Playa del Carmen neighbourhood and is connected to a shopping centre. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xcaret Eco Theme Park and Xaman Ha Aviary are also worth visiting. With kayaking, scuba diving and snorkelling nearby, you'll find plenty of adventures in the water. Visit our Playa del Carmen travel guide
Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia
    Quinta Avenida
    1 min walk - 0.1 km
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    2 min walk - 0.2 km
  • Navidad en el Caribe
    Quinta Alegría Shopping Mall
    2 min walk - 0.2 km
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    5 min walk - 0.4 km
  • Central Square
    6 min walk - 0.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    50 min drive

Restaurants

  • Aldea Corazón
    1 min walk
  • Calle 12
    1 min walk
  • Harry's Grill Prime Steakhouse & Raw Bar
    1 min walk
  • Porfirio’s
    1 min walk
  • Sonora Grill PRIME
    1 min walk

About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House

Luxury hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hyatt Centric Playa del Carmen - Downtown House & Beach House provides 2 poolside bars, a swim-up bar and a free food/drink shopping service. This hotel is a great place to bask in the sun with a beachfront location and sunloungers. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a rooftop terrace and a shopping centre on-site.
Other perks include:
  • 2 outdoor pools along with cabanas, sunloungers and pool umbrellas
  • Local cuisine breakfast (surcharge), free bike hire and valet parking (surcharge)
  • A round-trip airport shuttle (surcharge), beach umbrellas and luggage storage
  • A lift, a banquet hall and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 119 rooms feature comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches such as free WiFi and air conditioning.
Extra amenities include:
  • Free extra beds and travel cots
  • Bathrooms with rainfall showers and free toiletries
  • 55-inch LED TVs with premium channels
  • Ceiling fans, daily housekeeping and phones

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Secured, covered valet parking on site (USD 20 per night)
  • Limited on-site valet parking
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 25 to 30 for adults and USD 15 to 20 for children
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Free bicycle rentals
  • Shopping centre

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (114 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2015
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 18 kg per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300 per accommodation, per stay
  • Resort fee: USD 37.12 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 25 to 30 for adults and USD 15 to 20 for children
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Valet parking fee: USD 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-007-005811/2025

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Frequently asked questions

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

As of 22 Mar 2026, prices found for a 1-night stay for 2 adults at Hyatt Centric Playa del Carmen - Downtown House & Beach House on 23 Mar 2026 start from NZ$371, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Centric Playa del Carmen - Downtown House & Beach House pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 18 kg per pet.

How much is parking at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Valet parking is available for USD 20 per night.

What time is check-in at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Check-in start time: 3 PM; check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 110 per vehicle applies.

Where is Hyatt Centric Playa del Carmen - Downtown House & Beach House located?

Located in Downtown Playa del Carmen, this beachfront hotel is connected to a shopping centre, just steps away from Calle Corazón and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews

8.6

Excellent

9.4

Cleanliness

8.6

Amenities

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 143 out of 233 reviews
Rating 8 - Good. 45 out of 233 reviews
Rating 6 - Okay. 24 out of 233 reviews
Rating 4 - Poor. 13 out of 233 reviews
Rating 2 - Terrible. 8 out of 233 reviews

Reviews

Verified

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great food, great location!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Arlene

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and staff was very friendly and helpful.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a suite, it was nice and spacious; had a really nice view. The staff was helpful and very friendly and welcoming.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Rafi

Spacious, clean rooms, beautiful grounds, perfect size.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has an amazing location, right on fifth. Very close to some major attractions. The drinks on the roof are really good, and the staff is very nice. I am also a big fan of the temperature of the pool, it was the perfect temperature for it being 30C outside! Would highly recommend Hyatt Centric
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Beach House location which we really enjoyed. Great table service (shout out to Oliver) at the lounge chairs made this a super enjoyable way to relax. We visited the rooftop pool at the other location one day and really enjoyed the change from the Beach House. Again, service was great, the view was incredible and the pool was very relaxing. I highly recommend the Hyatt Centric hotel if you're looking for a central location in Playa!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
The room was gorgeous, very clean abs spacious. The staff were nice and helpful. I definitely would stay there again!
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Veronica

Overall the staff was nice and room was nice and clean.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Sobhi

Liked: Property conditions & facilities
Amazing hotel with Hogg location
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Mehiar

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean room, great service
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meyli at the front desk made the stay great! The property is beautiful and clean with amazing views.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Erick

Liked: Cleanliness, amenities, property conditions & facilities
The place was in a great location rooms were clean staff was great !!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Donald

Liked: Cleanliness, property conditions & facilities
All in all a great stay and excellent location!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Olivia

Liked: Cleanliness, amenities, property conditions & facilities
Excellent Service!!!
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff nice. Pool good.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Andres A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels ,is beautiful and the view amazing, just in the corner from fifth Avenue and 2 blocks from the beach.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 4th time staying at Hyatt Centric this year. I call this place home for sure. Incredible staff, plush and clean bedding, and beautiful rooftop views!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Dianfan

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Beautiful room. However, the google map of the hotel is incorrect.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Ileana

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, very nice staff, great location
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Rufina

Liked: Cleanliness, amenities, property conditions & facilities
The room was cozy and clean. The staff was very welcoming and helpful throughout our visit. Overall, it was a great experience.
Stayed 7 nights in Nov 2025
Verified

6/10 Okay

brigid

Nice and helpful staff but this hotel was not what we expected from the pictures and description.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Tomer

Liked: Cleanliness, amenities, property conditions & facilities
The experience was great. The stuff at the reception was amazing in the room was great. The cleaning was great. The only thing was that at the pool. The service was very very slow and we had to basically serve ourselves, but all the rest was perfect.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Berenice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable and excellent service…
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the floorplan. We got the last time we visited in December. The room was awesome. It had a hot tub off the bathroom outside on the patio that you could walk directly back through as well as the other patio door. They have a very lovely rooftop pool with a bar and restaurant plenty of chairs and seating. Perfect if you want to be right in the middle of all the excitement..
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Areli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and location close to everything
Stayed 3 nights in Mar 2025