Zazil-ha Hotels, Playa del Carmen

"A good centric spot in Playa del Carmen, very close to the main street where you can go to catch the buses that go to Tulum and Cancun. Some stores and restaurants near by for convenience and overall the staff was welcoming and helpful in things like calling me a cab and storing my luggage. Recommended."

"Nice place nice owners "

"El hotel es muy comodo y centrico. Todos son muy amables. Solo que si traes carro es un poco incómodo estar pidiendo que te abran la puerta para entrar y para salir por qué muchas veces te dejan esperando a que te abran. Fuera de eso todo muy bien. "

"Property was amazing, rooms were very clean. The only downside was the remote did not work for the tc and laundry services were not available. "

"Great location! Great staff! Just steps away from great restaurants! The king size bed was too hard and uncomfortable for me. "

"The staff were extremely attentive. I was thoroughly impressed how the owner handled the government recommended lock down process. The rooms were well appointed and the bed was very comfortable. I would have rated this a 5 star stay had the internet worked inside the room. The location was great. We had close access to everything we needed including beaches. There is a price for this convenience. It is very noisy at night due to all the activities. I would suggest that the hotel owners provide guests with beach chairs. I would also suggest they let guests know that you have to run the water for several minutes before it gets warm. Overall, a great stay! "

"Great pool/jacuzzi are. Close to 5th Ave and restaurants/shops/grocery stores."

"We were quite pleased with our accommodations, stayed for 6 nights. Great location! Clean room, friendly staff, wonderful restaurant Francesca’s in building and others so close. Quiet area, except for some construction around, you can hear some entertainment at night but not enough to keep you up. The pool area is nice, a bit slippery on the deck…could have more loungers instead of all those other chairs, and bar type. This area has grown so much and continues to, since we came 8 years ago. Overall pretty good value. . "

"This was one of the worst layovers I've ever had. Every sheet, pillowcase, and towel was stained. The bed had no sheet at the bottom of the bed. The plastic plates and cups were disgustingly dirty and the receptionist had no clean ones. I asked for 2 paper cups that I had to pay for... The place seems more like a student dorm with people coming back all night talking, joking for long. It doesn't help tha"