Zazil-ha Hotels, Playa del Carmen

"Smoke rooms and so much noise "

"All perfect "

"Nice property, we were there at a bad time as seaweed was very bad, the smell from it was quite unpleasant, but the property was excellent the staff very nice and helpful, everything worked well, we were close to 5th avenue shopping and entertainment, overall enjoyed our stay here."

"it has been a very disappointing experience with that property . First day, electricity power went off . We were told that this happen when you start the air conditioning with the clothing dryer. They asked to put the breakers back on. Then the air conditioning in one of the bedroom (where my daughter and her 2 girls were sleeping) wasn't working. They sent someone to fix it but they needed to replace one part which took two days to receive. Once the part was replaced, then the air conditioning failed again. Then came back and fixed it . Then the following day, it failed again , they fixed it again. The worst was the beach. The photos of the beach were misleading as there were no possibilities of going into the sea as the slope from the land to the water was too deep . So we have booked for 3 weeks and we left after one week. So I lost two weeks of rental. Remember that I planned this vacation with my two daughters and my two grand children, so this trip which was to be so exciting became a very disapointing experience for all of us . I have rented condos several times in the past and never had such bad experience"

"Clean"

"Everyone was great and helpful."

"We have stayed in multiple properties in this area of Playa del Carmen and this has been our favourite hands down. Located in the perfect spot between the public beach and 5th Avenue, there are great restaurants, bars and entertainment venues just a short walk away. The Super Chedraui grocery store is really close if you prefer to do some home cooking and this property makes it easy with a well stocked kitchen we lacked for nothing. The condo is on the second floor in the southwest corner so sitting on the ample balcony in the mornings was very nice with just the right amount of shade to enjoy a coffee and pastry. The primary bedroom has the most comfortable bed of any condo we have stayed in either rental or hotel so that was a treat. With two full baths and one half bath it worked out really well when coming back with friends from playing volleyball at the beach all day and we could all rinse off quickly and refresh before grabbing well needed bite. We also enjoyed the pool area which is simple but clean and has sun loungers as well as a shaded area to enjoy. For a family this place would be ideal with the second bedroom with two single beds and there is also a pull out couch in the living room. For my wife and I it was fantastic for having a real homey feel where we could relax and host some of our Mexican friends for dinner and drinks. We even had a “carne asada” on the provided outdoor grill. Overall we loved this home away from home and we will definitely back!"

"Clean. Everything within walking distance. Pool was nice. Check-in process by host pro was very easy and seanless. Through the online portal. Just need to remember to fill out all the indo on the portal and after that all is good. "

"Absolutely loved this property! The location is top notch, it’s super close to literally EVERYTHING you need! Also the room has a fridge, a microwave, and I think a coffee maker? (I don’t drink coffee but I think I remember seeing one) Staff was also extremely nice and accommodating, shout to Ana at the front desk! As a solo woman traveler, this property made me feel extremely safe, especially since all the staff were women! This will probably be my go to spot when I’m in PDC! I WILL BE BACK :)"