Mexico Accommodation

Lovely hotel friendly staff excellent food especially a la carte. Entertainment excellent

We had a wonderful experience at the Royal Hideaway Playacar. First and foremost the service was amazing. We never wanted for anything. Every employee was kind and so willing to help. We easily checked in early and had a few reservations changed.The food was my husband's top priority for this trip and he said it was wonderful. I totally agree. We loved every restaurant we ate at. The resort was clean and we'll kept. We loved the quiet and relaxing atmosphere. We will definitely be making this our go to hotel in Mexico. Thanks so much for the fabulous memories.

Had better experience than expected. Kids love the water park and wife love the cenote. Generally the food is good. The dinner from the Italian and Japanese restaurants are great. Mediterranean restaurant is not good. Omelets from the Mexican restaurant is very good. The international restaurant has different theme for dinner almost everyday so you're not stuck with the same thing over and over. Food is available 24hrs at the snack bar. Beach is quite rocky but still enjoyable. The animals all around the resorts are cool to look at; kids don't need to visit the local zoo. Quite a lot of walking but it's good to burn off all those calories. All the staffs are very friendly, even the salespeople from the timeshares. They don't harass you if you simply tell them you're not interested. Needs more AC throughout the resorts. Hard to eat when it's so hot. Ice alone cannot keep cheese looking fresh.

very nice hotel to stay im santa fe area close to the shopping center and in the business area of santafe

Amazing, food , location , service and comunications. I will come back...

This Novotel is located in the heart of the relatively new, Santa Fe business complex outside Mexico City, about 45 minute to 1 hour from the airport, depending on traffic. A large shopping mall and banks are located across the street. The property is consistent with other Novotel hotels. The rooms are plain but spacious, clean, and well-equipped. The front desk staff were welcoming and completely reliable. The included breakfast buffet does not have an overwhelming range of offerings, but all of it is very good quality, with a pleasing mixture of Mexican and international breakfast foods.

Very nice hotel. Nice amenities. Good dinner restaurants. The buffet "La Fuente" is just 'ok'. The service was good though. While the hotel is right on the beach, the pool was more inviting. It is very nice and big. 3 separate pools very close together. We had access to the Premium Lobby which had canapes, self serve bar, coffee, and fruit. Also had an internet lounge and printer. Two things that were bothersome: 1- The hotel, while beautiful, was 7.25 miles away from town. We had to take a taxi each time and one way is around $15 U.S. dollars. It's a slow, winding road with an abundance of speed bumps. 2- our room was on the 9th floor, facing the pool/ocean and the music was non-stop from the Bar next to the buffet restaurant. This was loud and did not stop until midnight every night. Our glass patio doors did nothing to buffer the sound. So if you're an early to bed kind of person, bring ear plugs. We would stay here again, it was nice enough. But next time we will choose to stay in the Romantic Zone for more access to stores and restaurants.

I VISITED MARIVAL 32 TIMES. I ENJOYED VERY VISIT. THE STAFF ALWAYS MADE SURE YOU FEEL WELCOMED.