Mexico Accommodation

Nice hotel close to the beach, it's between of Playa del Carmen and Cancun. The restaurants cook a lot of delicious dishes for the buffets. the coctels and drinks are good. They have a funny group of animation in the pool area. I loved to stay in this hotel.

First the best beach by far anywhere. Flat, lovely sand. Beautiful clear sea. Not too turbulent. Easy safe swimming. Natural surroundings. Lovely area to walk and safe. Easy walk to the best shops and restaurants. Under ten minutes. Lovely swimming pools and many. Super clean and large. Lovely vegetation and gardens. Quiet resort. Two hundred rooms and often not fully occupied makes for a quiet undisturbed atmosphere. Some lively entertainment at night. Room is clean. Bed is great. But rooms are not large. Shower is tiny and a little grundgy. Staff is variable. Mostly friendly. I speak Spanish and most staff speak only Spanish. I am picky about food. And food is average at best. And often a weak version of takeout. Did not much fancy any of the food. This puts me off the fully inclusive vacation option in future. Usually food in most fully unclusive is dissapointing. Room service menu is horrible. Bar fridge understocked. A few cheap beers, colas and water. Some nuts and chips. At the price of close to $1000 a day the food is completely unacceptable. Add poor service. Often forgetting items you ordered either at the restaurant or for room service. Staff also seem to ignore the do not disturb sign. Gym at this resort has improved since my last visit here and is adequate. Better than many. Generally above average experience. Excellent beach, pool and ocean. It is within the lovely gated community of PlayaCar within ten minutes of Quinta Avenida.

This was the perfect getaway for couples! I have all great reviews about the entire experience with one exception the pool closes at 7 p.m. Night Swimming is something we were hoping to do and that didn't happen. Great entertainment fantastic staff beautiful grounds just a wonderful wonderful place.

receptionist are not too supportive, I have been in other locations and staff used to smile and be more courteous

Nice hotel to stay for business. Great quality restaurant Au Pied de Cochon. The area is nice and clean close to the mall and good restaurants.

This Novotel is located in the heart of the relatively new, Santa Fe business complex outside Mexico City, about 45 minute to 1 hour from the airport, depending on traffic. A large shopping mall and banks are located across the street. The property is consistent with other Novotel hotels. The rooms are plain but spacious, clean, and well-equipped. The front desk staff were welcoming and completely reliable. The included breakfast buffet does not have an overwhelming range of offerings, but all of it is very good quality, with a pleasing mixture of Mexican and international breakfast foods.

This resort is just absolutely beautiful. Tons to do on the beach and the hotel staff are so friendly and helpful. We stayed 8 nights with our two teenage boys in a 1 bedroom. It was perfect!

Close to the beach just a few steps away.. Awesome happy hour at the pool... Good food... you always have something to do at the hotel... Your only a 15 min walk from downtown... some much to do around the area where the hotel is located at...