Hotels with Parking & Resorts in Playa del Carmen from NZ$180

"Great place for a vacation "

"When we arrived at the property, it was raining heavily, and nobody could help us to our building. It's far from the front desk. I asked many places and staff, but nobody could provide an umbrella. A little disappointed with the service."

"“5-Star Fraud” – Ocean Riviera Paradise ⭐ 1/5 – 5-STAR FRAUD This hotel is a complete scam. It’s advertised as a 5-star resort, but the reality is far from it. Severely understaffed, slow and disorganized service, and poor customer attention. The food is very low quality, with limited options and endless lines for everything, even the buffet. Several times we couldn’t even get into the restaurants. The beach is full of rocks and seaweed, not what you expect in Cancun. You pay for luxury and get chaos instead. Do not recommend at all. There are much better options for the same price. “Fraude de 5 estrellas” – Ocean Riviera Paradise ⭐ 1/5 – FRAUDE DE 5 ESTRELLAS Este hotel es un engaño total. Lo venden como 5 estrellas, pero la realidad es completamente diferente. Falta de personal en todas las áreas, servicio lento, desorganizado y con muy mala atención. La comida es de pésima calidad, con muy pocas opciones y colas interminables para todo, incluso para el buffet. En varias ocasiones ni siquiera pudimos entrar a los restaurantes. La playa está llena de rocas y algas, nada que ver con lo que uno espera en Cancún. Pagas por lujo y recibes una experiencia caótica. No lo recomiendo para nada. Hay opciones mucho mejores por el mismo precio. "

" Vacation in general was great just on the roof staff charge from my credit card double times tips,so need to be careful and when I was checking out they try put tips in my room bills-so totally disagree with it."

"everything was excellent, very happy!!"

"It is extremely diffivult to get in touch with someone for room service, for simple requests such as towels or water. It is also impossible to get a reservation at one of the restuarants that required reservations "

"Excellent staff service, clean room."

"Disappointed with Grand Princess Riviera/Sunset. Our flight was canceled, causing us to arrive a day late. We got to the resort around 1 AM, had to carry our own luggage up two flights of stairs, and were told an extra night would cost 3 times as much. Staff acted like rooms weren’t available, even though the resort was empty and under construction. We were denied both a refund and the ability to shift our dates. Guests shouldn’t have to cover costs caused by circumstances beyond their control. Hoping for a fair resolution. "

"We went with a large friend group 19 of us in total. The resort was perfect for us, everyone enjoyed it (44-68). All the staff were amazing. The resort was very clean and well maintained. The daily room refresh always made our room very clean. Within our group we did three different excursions booked through Margarita. Our group thoroughly enjoyed them. Tulum+Cenotes, Catamaran, Reef Snorkeling. The activities team is amazing. There are low energy to high energy activities. Most of our group are early risers so activates ending by 11PM was perfect for us. We enjoyed the morning tai chi, yoga, stretching with Viri; volleyball games, aquafit, crazy games with Susana, Victor and Moises and all the evening shows. The lounge chairs under netting by the beach were our go to spot in the morning. We didn't find we need to secure any early and just used them while we were there. The only area that was very busy for chairs was around the pools. Every day we enjoyed the pizza (or Tacos on Tuesday) by El Charro, it was great as a snack. The Mexicano was a favourite amongst our group. The hidden gem for food for me was the sushi bar. This is part of the Japanese restaurant and cannot be booked in advance but is walk in. It was never very busy when I was there, I'm not sure if many realized you could just walk into it. If you enjoy Sushi I would recommend checking it out. We'd start each day with a mimosa during breakfast and try the drink of the day afterwards."