Top Hotels Near Xcaret Eco Theme Park in Playa del Carmen from NZ$43

"Amazing "

"We been going there for approximately 20 years and "

"Definitely overrated. Where do I start. 1) Upon arrival, you would think the check in would be much faster. Plenty of employees standing around which could be helping but aren’t. 2) I arrive at my room which has the walk-out pool and literally walked out to an 8 x 8 one foot max pool. Didn’t even connect to the main pool area. 3) On hotels.com it says (2) queen beds and they stated hotels.com doesn’t know anything about their process. After enough going back and forth, they moved us to the furthest area back which had (2) queen and walk-out pool. I shouldn’t have to spend hours of vacation sorting that out 4) we had a big family with us and they made it extremely difficult for us to eat together. I would understand if seating was limited, but the areas were 1/2 empty. You should accommodate your guests when possible and it was always possible but basically refused. 5) We were booked at the older Xcaret hotel area VS newer area. Newer area looked like a ghost town so maybe so overloaded the old side to make it seem fuller. Not sure 6) you don’t even have good beach access Overall, I won’t be going back. We’ve been to many other places with less expensive rooms, better views, better beaches, and better service"

"Beautiful. The atmosphere very well taken care of. And the staff were so so nice. Couldn’t be better. Follow the directions they sent you in WhatsApp to find the place. It could be a little tricky to find."

"Everyone and everything was great, the food was just ok. "

"Loved this resort. Beautiful property with great food. Large beach and always chairs available in the shade. Big beautiful rooms. No complaints. "

"nice room, always clean, nice staff"

"Two pools for that kind size hotel were not enough and not enough sits around the pools"

"Free airport transfer to hotel worked great, easy to follow instructions but waited 45 minutes. Front desk staff wonderful and spoke good English. There is a small alcove selling chips and beverages. The breakfast was simply amazing and selections varied daily. Lots of choices - the fresh fruits were perfectly ripe and the coffee machine was like having a barista. Plan ahead for lunches and dinners because there is not a restaurant in the hotel or nearby. Our room was huge and very nice with a complete kitchen for cooking so perhaps take a taxi for groceries and beverages. The room was very clean and the bed was comfortable. The shower didn't get very hot and pressure was weak. TV worked well. The rooftop pool AREA was beautiful but the pool water was dirty and smelled bad. They finally closed it for much needed maintenance. You couldn't stand swimming in it. Get towels at front desk. Website picture showed a bar but it was empty of bottles and didn't appear to ever be open. I would stay here again for a night but with no pool, nope - not a chance despite everything else being nice. I swim daily for exercise."