Playacar Hotels, Playa del Carmen

"I was a first-time visitor and the experience was amazing. Check-in with Fernanda was easy, professional, and quick. We spent most of our time in Lounge 24, where Laura, Andrés, and Griselda were the best—Griselda and Laura constantly checked on us, and Andrés took the time to show us around. I also loved sitting at the Daiquiri Bar; Nelsi is the sweetest. I didn’t catch the name of the gentleman working the pool towels, but he was great as well. And you can’t forget the beach waiter, Kevin—funny and awesome. Our housekeeper, Araceli, made sure our room was always spotless, and we loved the different towel-animal creations she left for us each day. Overall, the experience was wonderful and almost everyone we encountered was lovely and kind. Unfortunately, our last night at the Italian restaurant was disappointing, as we felt we were treated poorly. I hope management addresses this, because everything else about our stay was truly exceptional."

"Love this resort. This is one I love coming back too. "

"We enjoyed our stay in Riu and definitely want to go back again. There is so many lounger by the beach and pools that you won’t get up early to reserve a spot. "

"Room location!"

"Everything is great, this is my 3rd time here and every time is better and before. Great atmosphere, great people, Definitely recommend this Hotel "

"Great room, great pool and water sports options, as well as great buffet for meals"

"All the staff are friendly and willing to help. Large clean spacious room!"

"Suite was great for our family. Good food and great service. Staff were friendly. Pool was clean and we used all the facilities: office space, game room and gardens."

"Clean room, staff and good amenities. "