Playacar Hotels, Playa del Carmen

"Amazing resort, well worth the hype and the price. The only sad thing is they don't allow kids under 4 so we can't come back for four years since I'm pregnant. Other than that it's perfect. Food, staff, amenities are great! "

"We are a family of four with two teenagers. We stayed over Christmas and loved our stay. We travel a lot and this one will be my favorite. This is a large resort so yes walking is necessary but not horrible if you can get around. We took the ferry to the hotel 45 minutes then a taxi to the hotel. I give the hotel a 9 in everything. It’s clean, the food is great, the beach is beautiful and clean. Staff goes out of their to help and friendly. Lots of activities or you can chill at the pools and they have four to choose from. I have no complaints and would recommend. If I had to give one critique it was the entertainment. It was nice but dated. This hotel had a younger audience and the shows were more for a much older audience. The show was great if you were 60 plus. Again not a deal breaker but it lost a lot of people. The sports bar is fun, pool tables, snacks, and tvs for sports. You won’t be disappointed here! Just remember you need to walk here. Wheelchairs and family members who may have troubles walking would struggle. "

"The room was clean, staff was polite and helpful."

"Clean, nice staff and beach"

"I was a first-time visitor and the experience was amazing. Check-in with Fernanda was easy, professional, and quick. We spent most of our time in Lounge 24, where Laura, Andrés, and Griselda were the best—Griselda and Laura constantly checked on us, and Andrés took the time to show us around. I also loved sitting at the Daiquiri Bar; Nelsi is the sweetest. I didn’t catch the name of the gentleman working the pool towels, but he was great as well. And you can’t forget the beach waiter, Kevin—funny and awesome. Our housekeeper, Araceli, made sure our room was always spotless, and we loved the different towel-animal creations she left for us each day. Overall, the experience was wonderful and almost everyone we encountered was lovely and kind. Unfortunately, our last night at the Italian restaurant was disappointing, as we felt we were treated poorly. I hope management addresses this, because everything else about our stay was truly exceptional."

"Love this resort. This is one I love coming back too. "

"We enjoyed our stay in Riu and definitely want to go back again. There is so many lounger by the beach and pools that you won’t get up early to reserve a spot. "

"Room location!"

"Everything is great, this is my 3rd time here and every time is better and before. Great atmosphere, great people, Definitely recommend this Hotel "