Apartments in Playa del Carmen

"Las albercas y las instalaciones en general muy buenas. La comida no es tan increíble como para lo que cuesta. Definitivamente es un hotel súper súper caro y desafortunadamente no nos quedamos con la sensación que vale lo que cuesta. El servicio de concierge antes de la llegada era un plus pero no se cumplió lo que le pedí de sorpresa para mi esposo hasta que se lo recordé un día después de la llegada, no explican claramente las amenidades y contestan como si debiéramos de saber. Lo que está súper bien y da un servicio increíble es el concierge ya en el hotel, hizo la diferencia en el servicio. Honestamente no sé si regresaremos "

"Nature is phenomenal. Staff working hard. Clean property with good drinks and food."

"Pools were great! Food was delicious. Catered to allergies really well."

"I absolutely love the Wyndham Alltra and return every year the last four years. The location is unbeatable, clean rooms, chill vibe with the right amount of party. We absolutely adore the staff! Jesus the bartender and Jesus the server , David, Ariande, Sebastian, Carlos and Marianna, plus others have always made our trip unforgettable!!! Can’t wait to go back and might have to make it a two time trip per year. I absolutely recommend this resort hands down and won’t even bother looking for another location. "

"Resort is very large"

"The food from pajama party was cold and wrong. Transportation inside the facility would just pass by and not go to lobby to pick us up, It got to a point were lady’s standing by had to complain about the situation. They also never gave us the pictures they promised for the family slime. Other than that staff, food, entertainment, park, rooms bar’s was a 5+ stars"

"The pool was nice and clean, however the floor of it was very rough and my feet were raw after a couple days of being in it. 2nd the pool chairs were snatched up by 6:30AM. If want a pool chair you have to put something on them, claiming them, early on. The arcade was not free and was expensive. The pool table was $3 per play as well. Overall a fantastic resort."

"Staff were incredible! Couldn’t rate them any higher. Grounds, ambiance, rooms, spa, excellent! Would love to stay here again!! "

"The resort has a lot of potential but lacks guest service. Workers were not very helpful and did not go above and beyond. Oftentimes, when a problem or question arose, you would be sent to someone else. It was also very difficult to book dinners on the app, however the buffet had plenty of food. Overall, average service with potential to be good! "