Tres Rios Ecopark Hotels in Riviera Maya, Mexico

Nice clean comfy rooms. The staff were always super friendly and helpful with everything we needed.

We visited Ocean Maya Royale last week (January 23rd-January 30th 2015) We arrived smiling and left smiling even bigger!! Our entire stay was wonderful. Staff greeted us with smiles and margaritas! Very friendly, every single one of them. Luis Miguel was our Concierge - willing to take care of anything we needed at anytime! Rooms were spacious (garden view), refreshed wonderfully / daily and even the mini-bar was kept stocked with cold sodas / water. Wonderful restaurants (you will not leave hungry!) - our favorite was the Japanese one! Everyday they had fun activities going on out by the pool and each evening, entertaining events were going on up near the lobby. Oli' up in the Lobby Bar is the BEST ever!! He not only makes killer drinks, but his personality will make you laugh all night! ALL of the bartenders were wonderful ~ including the ones at the pool area!! Plenty of lounge chairs on the beach and around the pools, we never had any problems accessing them. The grounds are unbelievable! Kept up beautifully, they are awesome for early evening walks & you are completely safe! This place has staff everywhere (many speak fluent English!) so if ever you need anything - they are not far away! We cannot wait to visit again - knowing we'll be returning to complete paradise! Thank you Ocean Maya Royale for making our first visit the so wonderful!!

Best food and staff was very attentive, polite and helpful.

We spent 5 days at blue diamond and it surely wasn't enough time! Upon check in we were greeted with the "welcome drink" which was divine. Our room wasn't ready yet so we were taken by golf cart to enjoy lunch on the beach and drinks while we waited. The room was phenomenal! They offered free upgrade upon arrival. Definitely opt for a room closer to the beach. The resort itself is immaculately kept...the rooms are in the jungle surrounding lagoons which the exception of the beach front ones. The bathrooms were luxurious, esp the shower. The food and drinks at the resort far exceed expectation. Good diverse options with excellent staff and menus. The beach was small but gorgeous. The deck that extends into the water is great for sun bathing. If you get tired of the beach, the pools are incredible. The staff are attentive to your needs while you are laying in the sun, always offering you another drink. We had some very breezy days while we were there so we also explored the spa. This is not to be missed! The relaxation room was heavenly. You do not have to pay to use the spa facilities, only if you get a massage etc. Wonderful! My only complaint was the lack of bicycles. We requested bicycles on check in, but never received them. One minor fault, but definitely didn't spoil the vacation. The resort is definitely oriented for couples. This would be the perfect honeymoon.

Wonderful, beautiful hotel and amenities. Amazing staff and rooms!

The Fairmont is a proper 5 star resort with excellent amenities and wonderful staff. The hotel grounds are beautiful and very well maintained. There are several pools and they are all great. The staff is very friendly, knowledgeable and professional. The rooms are large and well equipped although the bathroom showers and water pressure could be improved.

amazing beautiful resort with nice staff, food could be improved thought

This is my family's 2nd visit to Grand Velas and it is hands down the best! Food, service, and rooms are great. The whole resort is beautiful and well kept. The staff is so friendly and helpful. Some even remembered us from last year. There isn't a lot to complain about. The only minor issue is the night life. There is not a lot for a family with children to do in the evening. There are nice bars and clubs but they don't want children and the teen club doesn't want adults. Other than that it was great! I strongly recommend it.

I took a chance on this resort, I had never been here before. One of the best, and that's against Secrets, Preferred Hotel Chain, Paradisus and others in Cancun area. Extremely clean everywhere, rooms, walkways, public rest rooms, restaurants, bar, pool area, not one complaint. I used the fitness center every morning, not crowded, but a little light on the equipment (but everything was in good working order) and bikes were on top of each other. The food was very good, well prepared and presented, though compared to other resorts, this would be one area that I would say was less than other places.