we have a great holiday during mid July-13. Great facilities, awesome pool, outstanding staff. Super clean rooms and above all, their staff were highly committed to make our stay the best. Food was also high standard, and great variety.
We have to attend a presentation of their time share system, which I did not buy.
I would recommend this hotel to anyone with family and also couples.
GG from New Zealand
Nestled in a pristine nature park in the Riviera Maya. Hacienda Tres Rios is a Luxury All Inclusive Caribbean resort forty …More
Great place, very big, and everyone is friendly. Food is good and the rooms are clean and comfortable.
The only negative is the internet isn't really good in the rooms which is where you would probably use it the most.
beautiful rooms, grounds, food and staff... the best hotel experience that i have ever had.. stayed for 6 days for my anniversary.. the entire staff went out of there way to make it a memorable moment. the spa was awesome.. i could go on but we are to many great things to say.. and we are booking our next trip right now for in 6 months...
Our stay at the all inclusive Secrets Capri Riviera Playa del Carmen was outstanding. Our room was gorgeous and the maid service was excellent. Nicely stocked mini bar, nice bathroom and wonderful ocean view. We had ALL of our meals at the "in house" restaurants and every meal was very good - no food issues at all. The drinks were "free flowing" - premium pours. The "Entertainment Staff" was fun - they kept you going at all times with different activities, or, if you chose to, you could just "chill" at the pool or on the beach. There was entertainment almost every evening. The grounds, pool area and beach were "SPOTLESS" - someone always there trimming or picking up. Don't see how our stay could have been any better. They did mean "Adults Only" - there were no crying, screaming, running around kids - truly an "adults only" resort. Any questions or services asked of ANY of the employees was immediately taken care of - none of that "it's not my job" stuff - ALL of the employees were friendly and helpful. For us (my wife and I) we can't help but give Secrets a FIVE STAR rating - our stay exceeded our expectations.
My husband and I just had a quick trip to Playa del Carmen and we stayed here. Our stay was magnificent. The place is phenomenal, the staff is wonderful and accommodating, the beach and pools are amazing, the restaurants are gorgeous and our room was stunning. Really, stunning! It over looked a beautiful cenote, private pool, amazing outside private spa/bath. The entire place was simply breathtaking. Very private. I would love to still be there right now!
We had a lovely time at this hotel and would recommend it for a stay in Mexico. We were able to ride around the property instead of walking and this was helpful due to health limitations in our group. The beds were comfortable and the bathroom was luxurious.
The beach was nice and close to the golf course and restaurant. The food was expensive but high end.
This low-rise beachfront Mayan Riviera resort is set amid water channels and lagoons, eight km (five mi) from …More
Great hotel with amazing service. We felt welcome from the moment we arrived. The staff takes in this hotel is immediately clear. We really appreciated being able to learn about and enjoy how the hotel has been carefully built in a manner as to preserve the natural ecosystem. Rooms were great with a spacious courtyard just like the pictures. We've never been to a hotel that was so quiet. Food was excellent with many choices.