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"Staff friendliness , good food at all the restaurants, daily housekeeping"

"Yes"

"Lovely room, very clean. Shower never got hot, but at least it wasn't freezing cold! We especially appreciated the help setting up our airport transfers, and also our supper in the dining room was excellent. We did not get his name, but our waiter was very attentive and kind, recommending our meals and helping us learn a bit more Spanish. All greatly appreciated!"

"Very good experience. the rooms were so clean. front desk was available 24*7. Everything was available "

"Itamar, maxilliano, Luis, Josias, Christina, Veronica and everyone else I had the pleasure of being served by were all excellent and I’m very impressed with the quality of service I received at this resort thank you again"

"We had an amazing stay at Hyatt Vivid Playa del Carmen. The rooms were amazing and clean. The in suite jacuzzi was my favorite. The food was incredible. My favorites were Rincon Mexicano (tacos and flan!), Asiana, Dolma (chicken parm and crème brûlée) and Spice! If you go to Spice, look for Miguel! He was really awesome! Would definitely recommend Hyatt vivid to friends and family! I will visit again! "

"We stayed in The Villas. It was excellent "

"The room was clean. Service was impeccable and everyone that worked there seemed genuinely happy and was helpful. The food was better than I expected."

"I am beyond delighted with my stay. The property speaks for itself but my stay was elevated due to the friendliness of the staff and their amazing demeanor and personality. I would specifically like to mention Hector and Reuben at the Nectar bar. They are amazing individuals and deserve recognition for the value they bring to the hotel. Another individual I would like to mention is Moises at the Vantage bar located in the lobby. These three individuals turned my stay into something I will never forget and they leave me with a desire to comeback just to see them and relive this experience. "