Top Hotels Near Paradise Beach in Playa del Carmen from NZ$145

"I would say that the hotel room was the best part of the hotel, very spacious and view from balcony looking over the sea viewing sea birds overhead, I would say that there's part of the room that needs updating which has been mentioned on other reviews. Fridge door was dragging on the floor when opening and cupboard door not aligned but i can only say that was my room. I would say it was a low 4 star hotel as there was not much to do, Has a pool table, dart board and some books to read in what is described as an entertainment room but there was no chairs to sit on. Food options was ok, Breakfast was the better part of the meals on offer - pancakes with bacon highly recommended. Lunchtime you could eat in the pool area or restaurant with burgers and other fast food options available. Evening was a la carte menu but don't except much of a Mexican menu, one evening it was a complete Italian menu for instance. Communication with front desk is done by Whatsapp as no phones in rooms and there is no welcome pack/folder in the rooms like is most hotels with information. Be warned with excursions that there is no room for a 60 seater bus to pickup from the lobby area so you will have to walk from 15/20 minutes to the main road to be picked up - not much fun when you have to walk back to the hotel in the dark. But any holiday experience should not be judged by reviews/feedback, it's how you adapt/cope with expectations. This one is very quiet and off-grid if that's what you want"

"Absolutely beautiful! Lots of entertainment. Maid service for us was not good."

"Great resort. So much to do and so many choices for meals"

"They only complaint I have is the people on the beach trying to sell you things "

"Secrets Maroma Beach Resort truly exceeded all my expectations and provided an absolutely perfect vacation experience! From the moment we arrived, we were greeted with warmth and exceptional service. The entire staff, including housekeeping, restaurant personnel, and bar tenders, were incredibly friendly, helpful, and always willing to go the extra mile to ensure our comfort and enjoyment. One standout member of the staff was my personal concierge, Angel Lopez, who consistently went above and beyond. He was super quick to respond to any requests, always incredibly helpful, attentive to our needs, and remarkably accommodating, making our stay even more seamless and memorable. Beyond the outstanding service, the food at the resort was simply the best I've ever had at any resort, with diverse and delicious options to suit every palate. I wholeheartedly recommend Secrets Maroma Beach Resort and am already looking forward to my return visit!"

"yes,great"

"Super attentive staff and beautiful rooms and amenities!"

"It was more than we expected. The staff was amazing! So warm and friendly! They really went above and beyond for my birthday. Our beach front room was great. We loved that you didn’t need reservations for the nice restaurants. The food was amazing! The breakfast and lunch buffets were so high end but the gala buffet is not to be missed!!!! We ate at the French restaurant, Italian, steak house, gala buffet and did room service one night… all top notch. Ruben was our butler, I can’t say enough nice things about him. Always available and ready to help. Aristedes and Freddy were great, Fatima and Ana were our evening staff so great! Luis at concierge was terrific. He gave us great tips and arranged for us to go into town. Mala at the pool was so fun always offering fun things to do! Spa was so beautiful. I had a great salt scrub and massage with Alejandra. Only criticism was don’t hit me up for a review on spa services the second I come out of an 80 min massage. Do that when checking out of the spa later. We will be back this was so worth the money, it was beautiful, and the food was unbelievable"

"If you’re a local or from mexico and you love the water sport they offer and you own a car /rent this is a great hotel for you. This is not a hotel for tourists at all. No one here knows any English which is fine and makes sense as I am in mexico but to try and explain that they are false advertising a hotel by lying on the hotel post is incredibly hard. There is no pool, no hot tub, the rooftop patio is totally abandoned with nothing on it there is no gym that I could find and you are extremely far from ANYTHING. There is no security at the front “gate” if you you could call it that and the first few nights I believe I was the only person staying in the hotel so after 5pm all the staff would leave and I believe I was the only person on the entire property. It’s unfortunate because everyone was “nice” and patient with me but I was always thinking about how they know they are false advertising this place and really tricked me I only stayed 3 nights out of 6 nights with no refund for the nights I didn’t stay as they wont reply to Expedia If you stay for a couple nights the room was great AC, tv, wifi and everything else works AMAZING it was actually a very nice room and very private/quiet almost spooky quiet at night with just the animals. The food is a little expensive but i would skip the breakfast and go for the lunch it was really great. IMPORTANT stop for food before arriving especially if it’s after 5PM you will be taking a taxi of $20 or more Stay in Playa Del "