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Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive

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Luxury
5.0 star property
8.6

Excellent

Luxury family-friendly property near Xenses Park

Located close to Cenote Santa Cruz and Xcaret Eco Theme Park, Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive provides free full breakfast, a free return airport shuttle and 2 swim-up bars. This property is a great place to bask in the sun with a beachfront location, beachfront dining and beach massages. Indulge in a deep-tissue massage, Ayurvedic treatments and a facial at the on-site spa. At the 20 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Mexican cuisine. The 24-hour gym offers fitness classes and yoga classes; other things to do include fishing, hiking/biking and kayaking. Guests can also expect to find 2 poolside bars, a terrace and designer shops on-site.

Popular amenities

  • Breakfast included
  • Pet-friendly
The current price is NZ$2,508
includes taxes & fees
19 Aug - 20 Aug

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Room

A hotel room with a bed, sofa, desk, chairs, a TV, and a large window.

Room

  • Sleeps 4

View all photos for Room

A hotel room with a bed, sofa, desk, chairs, a TV, and a large window.

Room

  • Sleeps 4

View all photos for Suite, Oceanfront (Adults Only)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, Oceanfront (Adults Only)

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Oceanfront

A hotel room with a large bed, a desk with a chair, a balcony with a view of palm trees, and a large framed artwork on the wall.

Family Suite, Oceanfront

7.6 out of 10
Good
(5 reviews)
  • Ocean view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Garden

A hotel room with a sofa, a bed, a dining table, and a TV.

Suite Garden

8.6 out of 10
Excellent
(106 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 126 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View

A hotel room with a bed, desk, and a TV. The room has a balcony with a view of the sea.

Suite, Ocean View

9.2 out of 10
Wonderful
(31 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River

A hammock on a balcony with a view of a pool and a building with stone walls and balconies.

Suite River

8.8 out of 10
Excellent
(93 reviews)
  • River view
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Oceanfront (Swim-up, Adults Only)

A pool area with a stone wall, a hammock, and a reflection in the water.

Room, Oceanfront (Swim-up, Adults Only)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Swim Up, Garden)

Room (Swim Up, Garden)

Room (Swim Up, Garden)

8.8 out of 10
Excellent
(18 reviews)
  • Garden view
  • 58 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite (Adults Only)

A modern hotel room with a bed, two chairs, a desk, and a small stool.

Junior Suite (Adults Only)

  • Sea view
  • 126 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (River, Adults Only)

A modern hotel room with a large bed, a sofa, a dining table, and a desk.

Suite (River, Adults Only)

9.6 out of 10
Exceptional
(7 reviews)
  • River view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (River Spa)

A modern room with a glass table, wooden chairs, a large TV, and a balcony with a hammock.

Suite (River Spa)

9.0 out of 10
Wonderful
(9 reviews)
  • River view
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Spa)

A hotel room with a large bed, a desk, a TV, a balcony with chairs, and a dining area.

Junior Suite (Spa)

  • Garden view
  • 126 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Garden Spa, Adults Only)

A modern hotel room with a large bed, a balcony with a hammock, a desk, and a TV.

Suite (Garden Spa, Adults Only)

9.4 out of 10
Exceptional
(14 reviews)
  • Garden view
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite with River View

9.4 out of 10
Exceptional
(3 reviews)
  • River view
  • 53 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite (River Jump)

A modern bedroom with a bed, bedside tables, a sofa, and a glass coffee table.

Suite (River Jump)

  • River view
  • 59 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Master)

A modern bedroom with a large bed, two armchairs, a wooden coffee table, and a dining area with a chair.

Suite (Master)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 126 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Family Suite (Master)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Located in Playa del Carmen, Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive is near theme parks and on the beach. The area's natural beauty can be seen at Cenote Santa Cruz and Cenote Chaak Tun, while Xenses Park and Xcaret Eco Theme Park are popular local attractions. Travelling with kids? Don't miss Xplor Theme Park and Xaman Ha Aviary. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710

What's nearby

  • A coastal resort with clear blue waters, a rocky shoreline, and thatched-roof buildings.
    Xcaret Eco Theme Park
    19 min walk - 1.6 km
  • Cenote Santa Cruz
    16 min walk - 1.4 km
  • Xenses Park
    17 min walk - 1.5 km
  • Xplor Theme Park
    3 min drive - 1.8 km
  • Río Secreto
    4 min drive - 2.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    58 min drive

Restaurants

  • El Xentral
    10 min walk
  • Occidental Vacation Club First Club Lounge at Grand Xcaret
    10 min walk
  • The Buffete
    3 min walk
  • Mercado de la Merced
    11 min walk
  • Las Playas - Hotel Xcaret México
    13 min walk

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive

  • Luxury family-friendly property near Xenses Park
  • Located close to Cenote Santa Cruz and Xcaret Eco Theme Park, Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive provides free full breakfast, a free return airport shuttle and 2 swim-up bars. This property is a great place to bask in the sun with a beachfront location, beachfront dining and beach massages. Indulge in a deep-tissue massage, Ayurvedic treatments and a facial at the on-site spa. At the 20 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Mexican cuisine. The 24-hour gym offers fitness classes and yoga classes; other things to do include fishing, hiking/biking and kayaking. Guests can also expect to find 2 poolside bars, a terrace and designer shops on-site.
  • You'll also find perks such as:
    • 15 outdoor pools and an indoor pool, along with a waterslide, 2 swim-up bars and sunloungers
    • Free self-parking
    • Free bike hire, an outdoor tennis court and supervised childcare (surcharge)
    • ATM/banking services, luggage storage and beach towels
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 1800 rooms have comforts, such as private indoor hot tubs and 24-hour room service, as well as perks, such as premium bedding and pillow menus. Guest reviews speak positively of the cleanliness rooms at the property.
  • More amenities include:
    • Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses
    • Bathrooms with rainfall showers and hairdryers
    • Flat-screen TVs with digital channels
    • Wardrobes/cupboards, balconies and LED light bulbs

All-inclusive details

  • All-inclusive room rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

    • All buffet and à la carte meals, snacks and beverages included
    • 24-hour room service
    • In-room minibar (all beverages included)

Activities and facilities/equipment

  • All on-site activities and use of facilities and equipment are included.

Water activities

    • Kayaking
    • Snorkelling

Land activities

  • Children's club

Entertainment

  • On-site entertainment and activities

Awards and affiliations

  • Eco-certified property
  • This property participates in EarthCheck – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 20 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 15 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 15 outdoor pools
  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (102 centimetre high)
  • Lift (119 centimetre wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 10 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 3000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 10 kg per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive have a pool?

Yes, this property has an indoor pool, 15 outdoor pools and a children's pool.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive?

As of 20 Jul 2026, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive on 19 Aug 2026 start from NZ$2,508, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive pet-friendly?

Yes, this property allows dogs with a maximum weight of up to 10 kg per pet. There's a fee of MXN 3000 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive?

Checkout is at noon.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Are there all-inclusive benefits at Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive?

Some rate plans available at this property are all-inclusive.

Where is Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive located?

Located in Playa del Carmen, this beachfront property is on the riverwalk and within 1 mi (2 km) of Xenses Park, Cenote Santa Cruz and Xcaret Eco Theme Park. Xplor Theme Park and Piste Cyclable sur Paseo Xaman-Ha are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive Reviews

8.6

Excellent

9.4

Cleanliness

9.2

Amenities

8.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 1109 out of 1630 reviews
Rating 8 - Good. 195 out of 1630 reviews
Rating 6 - Okay. 134 out of 1630 reviews
Rating 4 - Poor. 76 out of 1630 reviews
Rating 2 - Terrible. 116 out of 1630 reviews

Reviews

Verified

10/10 Excellent

Neda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, beautiful rooms, food was amazing. So much to do specially with kids.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Henry Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful, the staff were all extremely friendly and very helpful. The food was phenomenal and everything about the hotel was great.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and amazing staff. This was a fun and authentic Mexican all inclusive. Breathtaking views and delicious food
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service 24/7 was so helpful The staff crew was super nice. Every day we received amenities The best breakfast was the red sauce Chilaquiles with chicken I recommend eat the dinner on Mercado la Merced We will be back soon
Stayed 5 nights in Jul 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! So much to see and do. Beautiful buildings and pools everywhere. Food was great.
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

Jose Alfredo Nava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Views; Amazing customer service. Overall 10/10
Stayed 4 nights in Jul 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views our check in process was good Adal made accommodations for us for the room to be just how we wanted my kids and us loved it we will start going more often
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, lots of activities and good food.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, we actually upgraded to fuego since we went without kids and fuego it for adults only
Stayed 3 nights in May 2026
Verified

6/10 Okay

Jussye

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself was very nice and clean, it has many restaurants. I did not find the food very good or tasty as I was expecting, but overall, it was very good. The only issue is staff, not as friendly. I have been in many other resorts in Cancun and this is for the worst when it comes to staff. Seem like they don’t enjoy seeing people having fun.
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful and amazing property!! We were a family of 4(2 adults 2 kids ages 10 and 11) and there was so many things to do here for all of us. The food was fantastic. We will be coming back again!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Damaris Rojas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, all included no need to spend money on meals or parks. Just if you want to do some activities
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Johnny Uriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. 10/10. Best family vacations parks are all fun for the whole family . Food is excellent many many to choose from. Recommends 100% must go to Xcaret and call The experience
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms Staff is very polite Perfect
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time and our kids from age 3-9 all had plenty of activities and options to keep them busy!
Stayed 5 nights in Apr 2026
Verified

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with so much to do! Only issue was we had booked a room with two queen beds. Once we got to the check in they were trying to put us in a room with 1 queen and a sofa bed. Apparently it is in the fine print if you book with Expedia that two queens are not guaranteed, so I guess that was our fault. The other small issue was that room service would rarely answer our call and we had to call in every morning since out water bottles and mini fridge were not refilled. Other than that, the staff is supper friendly and helpful. Had a great time! Be prepared to walk!
Stayed 4 nights in Jul 2026
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort with nice design and a local touch that makes it one of kind. Very big but with many different sections and a good choice of restaurants
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Meghan Marie

Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely time - rooms were great, food was great, pools were numerous and lovely, staff was kind and courteous - just an incredible vacation from beginning to end.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing!! Very clean and friendly!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Hsuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at Hotel Xcaret México. The all-inclusive experience is amazing—not just food and drinks, but also access to parks, which makes it very unique. The resort is beautiful, surrounded by nature, and the rooms are clean and comfortable. Food quality was excellent, though reservations for popular restaurants can be hard to get. Overall, a perfect mix of relaxation and adventure—highly recommend!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an incredible property. We were able to enjoy the fun adventures at the parks as well as the hotel. Although expensive, if you and your family are adventure enthusiasts, it’s a good deal.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Liling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I agree with Miguel Quintana Pila, Xcret has the best Parks in the world!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was?amazing. My family and I can’t wait to go again. ❤️
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Felix Antonio Berdecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel would say that it is almost perfect, excellent food and beautiful facilities. The staff is first class. The only thing I can say about the negative hotel is that it doesn't have much to do as a family and let me explain, we are a married couple with only one daughter and the places for teenagers are only for teenagers and there is nothing in the hotel to be able to spend the night as a family entertained with our daughter. They should have more areas where you can spend time with your family, for example some game room or bowling area or some escape room would be ideal to spend the nights with the family as well as having televisions in the lobby area they only had televisions in the sport bar and one is not always in the mood to be in places with a lot of noise. Everything else is perfect.
Stayed 5 nights in Jun 2026
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xcaret was an experience. the property is massive and even if you're planning to partake in all of the all-fun-inclusive park activities, you should take a day to explore the hotel's property. Because there are so many employees, there were some crossed wires with
Stayed 5 nights in Apr 2026