Fiesta Americana Hotels & Resorts in Playa del Carmen

"Our entire family of 5 was so impressed by everythig about the Royal Haciendas experience. Our room was a 2 bedroom family suite and had everything we needed and much more. The room location was perfect and right across from one of the children's play pools and close to the main lobby and market. The food at every location we tried was delicious and service was impeccable. The staff take pride in what they do and go out of their way to welcome you "home". We can't wait to come back! "

"For my first resort it was actually pretty amazing."

"Valentin Imperial is top notch. This was mine and my wife’s fourth time to this property. The staff is always very polite, kind, and extremely hard working. They will go above and beyond to make sure your needs and requests are met. This trip we brought another couple with us. They were pleasantly pleased with the property and their experience. They kept telling us how much fun they were having. The grounds at this resort are beautiful. The natural environment is what I love. You see wildlife as you walk down the paths on your way to the pools, beach, and restaurants. Can’t wait to plan our next visit! "

"Really enjoyed my stay here. I booked a swim out room, and thankful I did. Was nice waking up every morning and having the ability to jump right into the pool. Room itself was very spacious. Bed was comfortable, and the furniture was simple, but worked. Didn't feel trendy or dated. I dined at the 2 of the restaurants and did the buffet. I've read a lot of complaints about the food, and honestly, nothing I had was bad. On the same note, nothing also really stood out. I used the room service feature, and the wait time was about 45 minutes, so please keep that in mind if you are famished. Staff were professional and courteous. I went in the season of sea weed, so the beach was not accessible (I travel to Mexico often, so this is not a surprise to me. Please research when this happens so you are not caught off guard by it). I have only 2 minor complaints. The first, is I am an early riser. So I had to wait till about 730/0800 to get my swim time in as they were doing the maintenance on the pools (not dinging them for this, as this is very much a resort that has an active night life). The second is the remoteness of this location. My excursions that I booked, I was in the cab/vans a lot due to being the first one being picked up (e.g. I booked a Chichen Itza tour, and left at 0700, and got back at 2330). So if you plan to do any long excursions, look at spending the extra money and do it exclusive). I had a lot of fun and would stay here again."

"Rooms are a little too far apart from lobby and restaurants and golf carts that take you back and forward stop early at night. Also lobby to rooms roads are a little roo dark."

"Not very crowded, surprisingly pretty good food and a good selection. Could not swim in the ocean (from the beach) because of the sargassum, but to OMR's credit they handled it better than many other resorts in the area, so it wasn't too noticeable when not close to the water. Kayaking and other (non-motorized) water activities are included but were not listed anywhere and you had to know where to ask to find them (usually the Dive It! center)."

"Amazing amazing amazing "

"The animals present at the property. And didn't like the beach because of too much sea weed and were not even able to go on the beach"

"I was my enjoyed every second of it definitely recommend"