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10 outdoor pools, pool cabanas (surcharge), pool umbrellas
10 outdoor pools, pool cabanas (surcharge), pool umbrellas
10 outdoor pools, pool cabanas (surcharge), pool umbrellas
Terrace/patio

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationVentura Park Cancun16 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)16 min drive
    Popular LocationEl Rey Ruins24 min drive
    Popular LocationPetempich Bay25 min drive

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  • Deluxe Room, Garden View, Kids & Teens Free + Flex cancellation options

    3.8/5 guest room rating

    Room amenities

    • 45 sq m
    • Sleeps 4
    More detailsDeluxe Room, Garden View, Kids & Teens Free + Flex cancellation options
  • Junior Suite Golf Course view, Flex cancellation options

    4.2/5 guest room rating

    Room amenities

    • 38 sq m
    • Golf view
    • Sleeps 2
    More detailsJunior Suite Golf Course view, Flex cancellation options
  • Honeymoon Suite, Flex Cancellation options

    3.6/5 guest room rating

    Room amenities

    • 45 sq m
    • Partial sea view
    • Sleeps 2
    More detailsHoneymoon Suite, Flex Cancellation options
  • Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options

    4.4/5 guest room rating

    Room amenities

    • 90 sq m
    • Sleeps 6
    More detailsFamily Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options
  • Deluxe Room, Resort View, Kids & Teens Free + Flex cancellation options

    3.9/5 guest room rating

    Room amenities

    • 45 sq m
    • Resort view
    • Sleeps 4
    More detailsDeluxe Room, Resort View, Kids & Teens Free + Flex cancellation options
  • Deluxe Room, Ocean View, Kids & Teens Free + Flex cancellation options

    3.7/5 guest room rating

    Room amenities

    • 45 sq m
    • Ocean view
    • Sleeps 4
    More detailsDeluxe Room, Ocean View, Kids & Teens Free + Flex cancellation options
  • Presidential Suite, 1 King Bed, Garden View

    Room amenities

    • 90 sq m
    • Sleeps 6
    More detailsPresidential Suite, 1 King Bed, Garden View
  • Governador Suite, Flex Cancellation options

    Room amenities

    • 90 sq m
    • Ocean view
    • Sleeps 2
    More detailsGovernador Suite, Flex Cancellation options
  • Deluxe Garden View - Work from Paradise Long Stays Special - Kids & Teens Free

    Room amenities

    • 45 sq m
    • Sleeps 4
    More detailsDeluxe Garden View - Work from Paradise Long Stays Special - Kids & Teens Free

About this area

Cancun

Moon Palace Cancún - All Inclusive is located on the beach and in an area with great airport proximity. Tequila Museum and Museum of Popular Mexican Art are cultural highlights, and some of the area's activities can be experienced at Cancun Country Club and Museo Maya Trailhead. Travelling with kids? Consider Aquaworld and Cancun Interactive Aquarium.
Visit our Cancun travel guide
View map
Popular Location

What's nearby

  • Ventura Park Cancun - 16 min drive
  • Delfines Beach - 22 min drive
  • Maya Cancun Museum - 24 min drive
  • El Rey Ruins - 24 min drive
  • Petempich Bay - 25 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • Tratoria — 1 min walk

About this property

Moon Palace Cancún - All Inclusive

Upscale property on the beach, with 10 outdoor swimming pools
Spend the day relaxing at the beach, practising your swing on Moon Palace Cancún - All Inclusive's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 14 restaurants. All 2058 rooms feature thoughtful touches such as bathrobes and slippers, plus complimentary wireless Internet access and Smart TVs with satellite channels. Guests will also find balconies, 24-hour room service and TVs.
Moon Palace Cancún - All Inclusive offers 2058 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to balconies. 42-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 10 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awe- Spa has 39 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

On-site live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Return airport shuttle (surcharge)

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 14 restaurants and 3 coffee shops
  • 5 poolside bars, 9 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 36 holes of golf
  • 10 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Full-service spa
  • Golf driving range
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Free supervised childcare/activities
  • Corner/local shop
  • In-room childcare (surcharge)
  • Mini golf
  • Playground
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Russian
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 39 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Roll-in shower

More

  • Beach towels
  • Designated smoking areas
  • Renovated entire property – January 2015

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 42-inch smart TV
  • TV/satellite channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Golf Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Moon Cancun Inclusive Cancun
Moon Palace Cancún - All Inclusive Cancun
Moon Palace Cancún - All Inclusive All-inclusive property
Moon Palace Cancún - All Inclusive All-inclusive property Cancun

Frequently asked questions

Can I cancel my reservation for free at Moon Palace Cancún - All Inclusive and receive a full refund?
Yes, Moon Palace Cancún - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Moon Palace Cancún - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Moon Palace Cancún - All Inclusive?
As of 28 Sep 2020, prices found for a 1-night stay for 2 adults at Moon Palace Cancún - All Inclusive on 12 Oct 2020 start from NZ$613, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Moon Palace Cancún - All Inclusive have a pool?
Yes, this property has 10 outdoor pools and a children's pool.
Is Moon Palace Cancún - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Moon Palace Cancún - All Inclusive?
Self-parking is free at this property.
What time is check-in at Moon Palace Cancún - All Inclusive?
Check-in is from 3 PM to midnight.
What time is check-out at Moon Palace Cancún - All Inclusive?
Checkout is at noon.
Does Moon Palace Cancún - All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle.
Are there all-inclusive benefits at Moon Palace Cancún - All Inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.
Where is Moon Palace Cancún - All Inclusive located?
Located in Cancun, this beachfront resort is next to a golf course, 0.3 mi (0.5 km) from Costa Occidental de Isla Mujeres National Park, and 2.8 mi (4.5 km) from Xoximilco. Playa Coral and Cancun Country Club are also within 9 miles (15 km).
4.1
Very good
995 reviews
5 - Excellent
509
4 - Good
278
3 - Okay
101
2 - Poor
58
1 - Terrible
49

4.4/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
All the restaurants weren’t open every day of the week, and the beach water didn’t compare to the hotel strip. Service was outstanding!! Couldn’t feel more pampered. Rooms were beautiful and beds extremely comfortable!
Stayed 1 night in Sep 2020

5/5 Excellent

Stayed 3 nights in Sep 2020

5/5 Excellent

Stayed 3 nights in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service
Moon Palace is worth every dollar, this resort is perfect! The food and drinks are delicious, the property is gorgeous, the staff is attentive. Auroro at the pool area, Daniel C at the Manglar and Rosy a concierge are the best, they all are. We stayed in the Armadillo building, the views from the room will take your breathe away. I can’t wait to return. Enjoy your vacation.
Stayed 4 nights in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the jetted tubs it was good to relax after a long day at the pools and mini trips you could just relax a bit
Stayed 6 nights in Aug 2020

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