expedia
Photo gallery

Reviews

4.3/5 Very Good
3,808 reviews
Friendly staff, Hotel zone, Water park

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • All-inclusive

Map

What's nearby

  • Popular Location
    Moon Palace Golf Club
    19 min walk
  • Popular Location
    Ventura Park Cancun
    16 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    16 min drive
  • Popular Location
    Riviera Cancun Golf Resort
    19 min drive

Choose dates to view prices

Book online or call:

+64 9913 4658
  • Deluxe Room, Jetted Tub, Garden View -Kids eat and stay free

    Room Amenities

    • Sleeps 4
    More details
  • Junior Suite, Golf View

    Room Amenities

    • Golf view
    • Sleeps 2
    More details
  • Concierge Level

    Room Amenities

    • Partial sea view
    • Sleeps 2
    More details
  • Family Room, 2 Bedrooms - Kids eat and stay free

    Room Amenities

    • Sleeps 6
    More details
  • Deluxe Room, Jetted Tub, Resort View - Kids eat and stay free

    Room Amenities

    • Resort view
    • Sleeps 4
    More details
  • Deluxe Room, Jetted Tub, Ocean View - Kids eat and stay free

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Presidential Suite, 1 King Bed, Garden View

    Room Amenities

    • Sleeps 6
    More details
  • Governador Suite

    Room Amenities

    • Ocean view
    • Sleeps 2
    More details
  • Superior Ocean Front

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details

About this area

Cancun

Moon Palace Cancún - All Inclusive is located on the beach and in an area with great airport proximity. Maya Cancun Museum and Cancún Underwater Museum (Punta Nizuc) are cultural highlights, and some of the area's activities can be experienced at Cancun Country Club and Puerto Morelos Reef. Travelling with kids? Consider Aquaworld and Cancun Interactive Aquarium.

Popular Location

What's nearby

  • Moon Palace Golf Club - 19 min walk
  • Ventura Park Cancun - 16 min drive
  • Riviera Cancun Golf Resort - 19 min drive
  • Delfines Beach - 22 min drive
  • El Rey Ruins - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • Where to eat
  • Tratoria – Open daily. Reservations required.

About this property

Moon Palace Cancún - All Inclusive

Upscale property on the beach, with 10 outdoor swimming pools
Spend the day relaxing at the beach, practising your swing on Moon Palace Cancún - All Inclusive's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 14 restaurants. All 2058 rooms boast jetted bathtubs, and offer free WiFi and balconies. 24-hour room service and minibars are standard, as are Smart TVs with satellite channels.
Moon Palace Cancún - All Inclusive offers 2058 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to balconies. 42-inch Smart televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and bidets.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

On-site live performances
Theme parties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Free valet parking
Free extended parking
Return airport shuttle (surcharge)

Food and drink

All buffet and à la carte meals, snacks and beverages included
14 restaurants and 3 coffee shops
5 poolside bars, 9 bars/lounges and 1 swim-up bar
24-hour room service

Things to do

24-hour fitness centre
36 holes of golf
10 outdoor pools
2 outdoor tennis courts
Aerobics classes
Arcade/game room
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Free bike hire
Full-service spa
Golf driving range
Kayaking
Mini golf
Nightclub
Pilates classes
Playground
Sailing
Sauna
Shopping
Steam room
Tennis
Volleyball
Yoga classes

Family friendly

10 outdoor pools
Arcade/game room
Babysitting/childcare (surcharge)
Children's pool
Dry-cleaning service
Free children's club
Free supervised childcare/activities
Corner/local shop
In-room childcare (surcharge)
Laundry facilities
Mini golf
Playground
Waterslide

Conveniences

ATM/banking services
Banquet hall
Lift
Free newspapers in reception
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Golf lessons
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tennis lessons
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
French
Portuguese
Russian
Spanish

Business services

Business centre
Meeting rooms
Conference centre

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach umbrellas
Beachfront location
Garden
Pool cabanas (surcharge)
Pool sunloungers
Pool umbrellas
Rooftop terrace

Spa

39 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage - swedish
Massage/treatment rooms
Reflexology
Sauna
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Beach towels
Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Linens

Bathroom

Bathrobes
Bidet
Free toiletries
Hairdryer
Jetted bathtub
Separate bathtub and shower
Towels

Entertainment

42-inch smart TV
TV/satellite channels
pay films
premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

Outdoor space

Balcony

More

Desk
Free local calls
Free long-distance calls
Iron/ironing board
Laptop-compatible safe
Phone
Slippers
Turndown service

Policies

Check-in

Check-in between 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the property using the information on the reservation confirmation received after booking.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

American Express
Mastercard
Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for golf tee times, massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

Property is also known as

  • Moon Palace Golf Resort All Inclusive Cancun
  • Moon Palace Golf Resort All Inclusive
  • Moon Palace Golf Cancun
  • Moon Palace Cancún All Inclusive All-inclusive property Cancun
  • Moon Palace Cancún All Inclusive Cancun
4.3

Very Good

5 - Excellent
2,084
4 - Good
1,087
3 - Okay
355
2 - Mediocre
175
1 - Poor
107
4.5
Cleanliness
4.5
Service and Staff
4.4
Amenities
4.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

By far, the Moon Palace has the best food of any all-inclusive we've experienced. The staff, service, and amenities are also fantastic.

Stayed 1 night in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We arrived, roses and cold towels were given. Service was amazing. Our rooms were way more than I expected. The view, the tub, the cleanliness.. all amazing. We started out the first day by hanging out At the Olympic pool and just kept going back every day because the service was AMAZING. Irving, Modesto, Jonathan, (the bartender who was on his first & second day of work there.. your a sweetheart I just don’t remember your name I’m sorry!) Memo and Saul are the funniest, hardworking dudes around. We even showed up one morning to Irving starting us off with 4 shots and 4 drinks (he remembered what we liked) I truly felt like a princess the whole time. All the restaurants (excluding the steak house) were out of this world. Squid ink seafood fettuccini at the Italian place, ratatouille, caviar and escargot and the French... just amazing. I’ve been to over 10 all inclusive spots and this one has the best buffets by far. Lots of activities, the gym is great. Includes a sauna and steam room. Lots of things to do and secret spots without going on excursions. We will definitely be coming back next year & bringing friends!!

Stayed 5 nights in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved the variety of restaurants and activities.

Stayed 10 nights in Jan. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

The property is really big, lots of walking and taking transportation between hotels, which I found that I wasted a lot of time going back and forth between our resort (Nuzic) and Sunrise where everything was happening.

Stayed 7 nights in Jan. 2020

3/5

  • Liked: Amenities, property conditions & facilities
  • Disliked: Staff & service

Stayed 7 nights in Jan. 2020

Tell us how we can improve our site