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Overview of The Grand at Moon Palace - All Inclusive

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Private beach, white sand, free beach cabanas, sun-loungers
Private beach, white sand, free beach cabanas, sun-loungers
9 outdoor pools, pool umbrellas, pool loungers
Water park

The Grand at Moon Palace - All Inclusive

5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationXoximilco12 min drive
    Popular LocationPlaya Coral14 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)15 min drive
    Popular LocationVentura Park Cancun16 min drive

Choose dates to view prices

Grand Deluxe Suite Garden View

4.7/5 guest room rating
  • 77 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Grand Swim Up Suite

5/5 guest room rating
  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Presidential Suite

  • 228 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Grand Family Deluxe

5/5 guest room rating
  • 89 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Grand Honeymoon Suite

  • 79 sq m
  • Sleeps 2
  • 1 King Bed

About this area

Cancun

Located in Cancun, The Grand at Moon Palace - All Inclusive is on a private beach. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Cancún Underwater Museum (Punta Nizuc) and Tequila Museum are cultural highlights. Travelling with kids? Consider Aquaworld, or check out an event or a game at Andres Quintana Roo Stadium.
Popular Location

What's nearby

  • Xoximilco - 12 min drive
  • Playa Coral - 14 min drive
  • Ventura Park Cancun - 16 min drive
  • Cancun Country Club - 17 min drive
  • Cancún Underwater Museum (Punta Nizuc) - 20 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive

Restaurants

  • Caribeño — 1 min walk
  • Cielito Lindo y Querido — 1 min walk
  • Bugambilias - 13 min walk
  • Momo - 13 min walk
  • Los De Pescado - 10 min drive

About this property

The Grand at Moon Palace - All Inclusive

Upscale property on the beach, with 9 outdoor swimming pools
Spend the day relaxing at The Grand at Moon Palace - All Inclusive's private white sand beach or practising your swing at the on-site golf course. Then enjoy a meal at one of the resort's 11 restaurants. All 1304 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Furnished balconies and MP3 docking stations are standard, as are Smart TVs with cable channels.
The Grand at Moon Palace - All Inclusive offers 1304 forms of air-conditioned accommodation with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM–noon
  • 11 restaurants and 1 coffee shop/cafe
  • 5 swim-up bars, 9 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 27 holes of golf
  • 9 outdoor pools
  • 4 outdoor tennis courts
  • Aerobics classes
  • Air hockey
  • Arcade/games room
  • Basketball
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness centre
  • Free beach club
  • Free water park access
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Spa services
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Bowling alley
  • Children's pool
  • Children's toys
  • Dry cleaning service
  • Free children's club
  • Free supervised childcare/activities
  • Free water park access
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference space (32630 square feet)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina on site
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Handrails in hallways
  • Handrails in stairwells
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch smart TV
  • TV channels
  • MP3 dock
  • Premium channels

Food and drink

  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

We should mention

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
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The Grand at Moon Palace - All Inclusive Cancun
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The Grand at Moon Palace - All Inclusive Cancun
The Grand at Moon Palace - All Inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at The Grand at Moon Palace - All Inclusive and receive a full refund?
Yes, The Grand at Moon Palace - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to The Grand at Moon Palace - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Grand at Moon Palace - All Inclusive?
As of 14 Apr 2021, prices found for a 1-night stay for 2 adults at The Grand at Moon Palace - All Inclusive on 1 May 2021 start from NZ$741, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does The Grand at Moon Palace - All Inclusive have a pool?
Yes, this property has 9 outdoor pools and a children's pool.
Is The Grand at Moon Palace - All Inclusive pet-friendly?
No, only service animals are welcome at the property.
How much is parking at The Grand at Moon Palace - All Inclusive?
Self-parking is free at this property.
What time is check-in at The Grand at Moon Palace - All Inclusive?
Check-in is from 3 PM - midnight.
What time is check-out at The Grand at Moon Palace - All Inclusive?
Checkout is at noon.
Are there all-inclusive benefits at The Grand at Moon Palace - All Inclusive?
Yes, the property is all-inclusive.
Where is The Grand at Moon Palace - All Inclusive located?
Nestled on the beach, this Cancun resort is 0.3 mi (0.5 km) from Costa Occidental de Isla Mujeres National Park and 2.7 mi (4.4 km) from Xoximilco. Playa Coral and Cancun Country Club are also within 9 miles (15 km).

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 437 out of 661 reviews
5 - Excellent 66%
Rating 4 - Good. 121 out of 661 reviews
4 - Good 18%
Rating 3 - Okay. 50 out of 661 reviews
3 - Okay 8%
Rating 2 - Poor. 26 out of 661 reviews
2 - Poor 4%
Rating 1 - Terrible. 27 out of 661 reviews
1 - Terrible 4%

4.6/5

Cleanliness

4.5/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family hotel with Vegas style suoer high quality restaurants
Stayed 6 nights in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very sanitized, staff is super friendly
Stayed 5 nights in Mar 2021

5/5 Excellent

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saying we loved the grand is an understatement! It’s a great couples and family resort with amazing staff! The waterpark, play zone, and ice cream shop were amongst our kid’s favorite keeping them up to attend the fantastic nightly shows with us every night! Carlos was so nice to our family and super fun at the nightly shows, he had my husband on stage twice and my kids laughing continuously! The activities and things to do were a perfect mix with relaxation time by the family or adult only pools at perfect temperatures! We took up an offer to come back and the only thing we regret is not becoming members before we left the first time!
Stayed 7 nights in Mar 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice hotel, but the service was really bad. The rooms are large and very comfortable We had a good time, but wouldn’t come back
Stayed 4 nights in Mar 2021

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good time for whole family. Upgraded to swim up room.
Stayed 6 nights in Mar 2021

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