Houseboats in Quintana Roo

"Amazing experience from beginning to end. Excellent communication with staff, room was cleaned daily and turndown service was great. Loved the staff, cocktail making on the beach, bingo and water aerobics were my favourite and watching volleyball was fun. Food was excellent, only disappointed once. Evening entertainment always entertained! They will make any drink for you, you can ask to order off the menu. The seaweed was an issue, but the resort is so wonderful we didn't miss the beach that much. Mark, Fernanda, Vanessa and "SoChill" all went out of their way to make our trip wonderful. "

"Very disappointed the the zipline was not working. Very disappointing understanding hours of operations of things. Wish reservations were an option for restaurants. Had to wait over an hour for dinner."

"Shuttle to and from hotel excellent. Thank you Robin for your honest help while we were at the resort. Both drivers were great. Eevn the reps that met us at airport were visible and helpful."

"The experience started off horrible it got better but overall very disappointing. We coordinated and paid $160 for a shuttle through the hotel to be picked up from airport. We were never picked up when we arrived. After 2 hours of waiting they just apologized and we got our own taxi. You would think they would give us a room upgrade or comp something for the being left at airport but no. Just apologized and said it was their fault. The room had a musty dirty smell. The hotel food was mediocre. There was only one bar open in the whole hotel after 5pm. Drinks were watered down. The gym was open 24 hours which was great but a lot of equipment was broken for our entire stay. The entertainment team was the highlight they were very friendly and fun. We extended our vacation in playa del Carmen by 3 days if this hotel treated us better we would have just stayed there. But decided to go across the street to Hyatt Vivid and what a night and day difference. Place was phenomenal. Hyatt is more expensive but absolutely worth every penny."

"Great time at the RIU. Spent my daughter’s 21st birthday and she had a blast. Staff was amazing and very pleasant. Thank you!"

"A beautiful resort with nice design and a local touch that makes it one of kind. Very big but with many different sections and a good choice of restaurants "

"Great place."

"Good resort.!rooms little dated but plenty of activity vitiate kids and lots al of food choices"

"The main lobby bar staff was amazing, we loved Gabby! "