Quintana Roo Holidays from NZ$4,389

My husband and I spent 8 nights at this resort. We did not leave the property until our last day when we went with another couple that we had met at the resort to go for Gelato at La Isla. We read all of the reviews from the past month and wasn't sure what to expect. This is our review. 1. The staff work extremely hard to please their guests, keep their guests safe and to keep the property clean. This includes life guards. They are very attentive which keeps people safe. 2. We had the opportunity to eat at all three specialty restaurants and all were very good. Our suggestion would be to book the restaurant reservations on the first day of arrival through their app. You can only make a certain # of reservations based on the # of days you are staying. This makes sense as the restaurants are small and many of the staff have worked in other areas of the resort earlier in that day. Again, hard working staff! 3. The pools are great! The kid friendly/ activities pool is fun and lively. However, be prepared to play the towel game. I got up at 6a to reserve chairs. The adult pool is also very lovely. It's near the ocean and much quieter. You also don't have to play the towel game as much as the adult pool. You can still find chairs at 9a. Both pools are semi warm, which feels good in the blazing sun. The hot tub is comparable to a warm pool. 4. The pool decks are slippery. Just walk slow. 6. My only complaint was the gym. They need new treadmills and a bigger space.

Clean property, polite staff, always saying hello and asking if we need anything. Carlos was an absolute positive addition to our stay as our butler

Excellent loccation, very nice beach club.

The staff were just lovely people. Friendly, accommodating, and helpful. The beach is fantastic. The room service menu could use some work however. While the breakfast menu was good, we were unimpressed by the mid day offerings. The facilities were lovely. Only real complaint was the music at the poolbar. I come to the beach to hear the sound of the beach and the occasional kid laughing or screaming. But listening to amplified music on the beach is a big no no.

The hotel is very nice. Restaurants are all mediocre. Staff are friendly.