Holidays in Cancun

"The staff was great and very attentive and resort was really great. However, there were some issues with both of our rooms, one of the rooms did not have a working AC unit and the other room did not have a well working toilet so it was kind of a bummer, other than that we enjoyed the stay very much!…""The staff was great and very attentive and resort was really great. However, there were some issues with both of our rooms, one of the rooms did not have a working AC unit and the other room did not have a well working toilet so it was kind of a bummer, other than that we enjoyed the stay very much!WW…"

Reviewed on 13 Apr. 2021

"The outside amenities are amazing. The pool and beach was very clean and spread out. It was unfortunate that the beach (other than the umbrellas) is open to the public. It was great that every room has a private balcony and ours overlooked the ocean. The dinners outside were awesome. The staff was very pleasant, courteous, and helpful. Cannot say enough how great the staff was. They included free covid testing at the hotel. The hotel had multiple restaurants, bars, and shops that you really didn't need to ever leave it. The food was pretty good, especially the mexican restaurant, and the drinks were all delicious. The main part of the hotel, the restaurants, and the outdoor areas all seemed pretty new or renovated. However, the tower we stayed at was very outdated. The tub faucet was loose and would leak and the air conditioner didn't work very well so our room was VERY muggy. The hotel was calm and pleasant during the day but then in the evening/night it turned rowdy. There were a lot of teens/younger people at the hotel when we were there who were very loud and disruptive. They would come down around 9pm without masks and being loud to go out. They would sing, scream, and run throughout the hallways in the middle of the night once they returned from going out. They were so loud that we changed rooms midway through out trip. The hotel was very apologetic but they didnt say anything to the groups. There was also a group that was singing on the beach from 12-4am one night…""The outside amenities are amazing. The pool and beach was very clean and spread out. It was unfortunate that the beach (other than the umbrellas) is open to the public. It was great that every room has a private balcony and ours overlooked the ocean. The dinners outside were awesome. The staff was very pleasant, courteous, and helpful. Cannot say enough how great the staff was. They included free covid testing at the hotel. The hotel had multiple restaurants, bars, and shops that you really didn't need to ever leave it. The food was pretty good, especially the mexican restaurant, and the drinks were all delicious. The main part of the hotel, the restaurants, and the outdoor areas all seemed pretty new or renovated. However, the tower we stayed at was very outdated. The tub faucet was loose and would leak and the air conditioner didn't work very well so our room was VERY muggy. The hotel was calm and pleasant during the day but then in the evening/night it turned rowdy. There were a lot of teens/younger people at the hotel when we were there who were very loud and disruptive. They would come down around 9pm without masks and being loud to go out. They would sing, scream, and run throughout the hallways in the middle of the night once they returned from going out. They were so loud that we changed rooms midway through out trip. The hotel was very apologetic but they didnt say anything to the groups. There was also a group that was singing on the beach from 12-4am one nightWW…"

Reviewed on 10 Apr. 2021

"Absolutely loved the hottub bar on the beach it was Absolutely beautiful! Loved the pools and the clean beautiful beach! Also appreciate how friendly the staff was! Unfortunately once the pool closes not alot of entertainment and what entertainment they do have ends at 9:30pm. Food reservations is the only way to get decent food otherwise you're stuck at a subpar buffet. Sushi bar has a limited menu but what they do have is delicious! With a few modifications this can definitely be a top of the line resort! For the price you pay its definitely worth it and a great time!…""Absolutely loved the hottub bar on the beach it was Absolutely beautiful! Loved the pools and the clean beautiful beach! Also appreciate how friendly the staff was! Unfortunately once the pool closes not alot of entertainment and what entertainment they do have ends at 9:30pm. Food reservations is the only way to get decent food otherwise you're stuck at a subpar buffet. Sushi bar has a limited menu but what they do have is delicious! With a few modifications this can definitely be a top of the line resort! For the price you pay its definitely worth it and a great time!WW…"

Reviewed on 14 Apr. 2021

"We really enjoyed that there were very few people there. The resort is well kept and has very nice pools. The pool selection is good and two of them have swim up bars. Food selections were a bit limited due to covid, but the food was good and we were well fed. The location was also pretty good as it is close to Aqua World. I'd say the best thing was the staff and how friendly and inviting they were. We were there for 6 days and since there were not a lot of people, they remembered our names and made sure we had food and drinks.…""We really enjoyed that there were very few people there. The resort is well kept and has very nice pools. The pool selection is good and two of them have swim up bars. Food selections were a bit limited due to covid, but the food was good and we were well fed. The location was also pretty good as it is close to Aqua World. I'd say the best thing was the staff and how friendly and inviting they were. We were there for 6 days and since there were not a lot of people, they remembered our names and made sure we had food and drinks.WW…"

Reviewed on 4 Apr. 2021

"Beautiful location on the sea. No issue getting lounge chairs on the beach. Staff were very nice. Drinks were a bit disappointing as they were definitely not top shelf but somewhat understandable with the downturn in business. The food was pretty good but went to the individual restaurants for dinner. There were a lot of choices with 5 restaurants but Sakura stood out. Definitely a cut above the rest and dare I say of NYC restaurant quality which I've never experienced before at a resort. Armondo the GM was very hospitable and I can't recommend both him and the restaurant enough! Definitely the highlight of my stay!!!…""Beautiful location on the sea. No issue getting lounge chairs on the beach. Staff were very nice. Drinks were a bit disappointing as they were definitely not top shelf but somewhat understandable with the downturn in business. The food was pretty good but went to the individual restaurants for dinner. There were a lot of choices with 5 restaurants but Sakura stood out. Definitely a cut above the rest and dare I say of NYC restaurant quality which I've never experienced before at a resort. Armondo the GM was very hospitable and I can't recommend both him and the restaurant enough! Definitely the highlight of my stay!!!WW…"

Reviewed on 13 Apr. 2021