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Featured image
On the beach, snorkelling
On the beach, snorkelling
On the beach, snorkelling
3 outdoor pools

Guest reviews

4.6 out of 5 Wonderful
2,127 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Map

Explore the area

Popular LocationGaviota Azul Beach1 min walk
Popular LocationForum Beach4 min walk
Popular LocationCancun Convention Center6 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)30 min drive

Choose dates to view prices

  • Ocean Front Pyramid Suite (with Sofa Bed)

    Room amenities

    • 122 sq m
    • Ocean view
    • Sleeps 4
    More detailsOcean Front Pyramid Suite (with Sofa Bed)
  • Dolphin View Master King (with Sofa Bed)

    Room amenities

    • 56 sq m
    • Sleeps 4
    More detailsDolphin View Master King (with Sofa Bed)
  • Resort View Double

    Room amenities

    • 45 sq m
    • Resort view
    • Sleeps 4
    More detailsResort View Double
  • Turquoize Sky Ocean Front Master King

    Room amenities

    • 65 sq m
    • Ocean view
    • Sleeps 2
    More detailsTurquoize Sky Ocean Front Master King
  • Turquoize Sky Ocean Front Master Double

    Room amenities

    • 65 sq m
    • Ocean view
    • Sleeps 4
    More detailsTurquoize Sky Ocean Front Master Double
  • Swim Up King (with Sofa Bed)

    Room amenities

    • 45 sq m
    • Sleeps 4
    More detailsSwim Up King (with Sofa Bed)
  • Swim Up Double

    Room amenities

    • 45 sq m
    • Sleeps 4
    More detailsSwim Up Double
  • King (with Sofa Bed)

    Room amenities

    • 45 sq m
    • Sleeps 4
    More detailsKing (with Sofa Bed)
  • Double

    Room amenities

    • 45 sq m
    • Sleeps 4
    More detailsDouble
  • Turquoize Sky Swim Up Ocean Front Master Double

    Room amenities

    • 65 sq m
    • Sleeps 4
    More detailsTurquoize Sky Swim Up Ocean Front Master Double
  • Club Ocean Front Double

    Room amenities

    • 43 sq m
    • Ocean view
    • Sleeps 4
    More detailsClub Ocean Front Double
  • Turquoize Sky Swim Up Ocean Front Master King

    Room amenities

    • 65 sq m
    • Ocean view
    • Sleeps 2
    More detailsTurquoize Sky Swim Up Ocean Front Master King
  • Dolphin View Master Double

    Room amenities

    • 56 sq m
    • Sleeps 4
    More detailsDolphin View Master Double
  • Ocean Front King (with Sofa Bed)

    4.4/5 guest room rating

    Room amenities

    • 45 sq m
    • Ocean view
    • Sleeps 4
    More detailsOcean Front King (with Sofa Bed)
  • Ocean Front Double

    4.2/5 guest room rating

    Room amenities

    • 45 sq m
    • Ocean view
    • Sleeps 4
    More detailsOcean Front Double
  • Club Ocean Front Corner Suite

    Room amenities

    • 101 sq m
    • Ocean view
    • Sleeps 4
    More detailsClub Ocean Front Corner Suite
  • Turquoize Ocean Front Master King

    4.8/5 guest room rating

    Room amenities

    • 65 sq m
    • Ocean view
    • Sleeps 3
    More detailsTurquoize Ocean Front Master King
  • Turquoize Ocean Front Master Double

    Room amenities

    • 65 sq m
    • Ocean view
    • Sleeps 4
    More detailsTurquoize Ocean Front Master Double
  • Ocean View King (with Sofa Bed)

    4.6/5 guest room rating

    Room amenities

    • 45 sq m
    • Ocean view
    • Sleeps 4
    More detailsOcean View King (with Sofa Bed)
  • Ocean View Double

    4.7/5 guest room rating

    Room amenities

    • 45 sq m
    • Ocean view
    • Sleeps 4
    More detailsOcean View Double
  • Resort View King (with Sofa Bed)

    4.8/5 guest room rating

    Room amenities

    • 45 sq m
    • Resort view
    • Sleeps 4
    More detailsResort View King (with Sofa Bed)
  • Club Ocean Front King

    4.5/5 guest room rating

    Room amenities

    • 43 sq m
    • Ocean view
    • Sleeps 3
    More detailsClub Ocean Front King

About this area

Cancun

Located on the beach, Hyatt Ziva Cancun All Inclusive is in Cancun's Zona Hotelera neighbourhood. La Isla Shopping Mall and Las Americas Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Cancun Interactive Aquarium and Aquaworld. Travelling with kids? Don't miss Dolphin Discovery and Ventura Park Cancun.
Visit our Cancun travel guide
View map
Popular Location

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Forum Beach - 4 min walk
  • Cancun Convention Center - 6 min walk
  • Chac Mool Beach - 10 min walk
  • Tortuga Beach - 3 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive

Restaurants

  • Moongate — 1 min walk
  • La Bastille — 1 min walk

About this property

Hyatt Ziva Cancun All Inclusive

Upscale hotel on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 8 restaurants. All 547 rooms feature thoughtful touches such as free minibar items and espresso makers, plus 24-hour room service and LED TVs with cable channels. Premium bedding, rainfall showerheads and free bottled water are among the other amenities available to guests.
Hyatt Ziva Cancun All Inclusive offers 547 forms of accommodation with free minibar items and espresso makers. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 19 treatment rooms. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily.

All-inclusive details

All-inclusive room rates at Hyatt Ziva Cancun All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking
  • Local area shuttle (surcharge)

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 8 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkelling

Family friendly

  • 3 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free rollaway/extra beds
  • Laundry facilities
  • Playground

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business centre

Outdoors

  • Beachfront location
  • Garden
  • Rooftop terrace

Spa

  • 19 treatment rooms
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free rollaway beds
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in between 3 PM and 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free rollaway/extra beds!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva
Cancun Dream Resort
Dreams Cancun Resort & Spa
Hyatt Ziva Cancun
Hyatt Ziva Cancun Inclusive
Hyatt Ziva Cancun All Inclusive Hotel
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive Hotel Cancun

Frequently asked questions

Can I cancel my reservation for free at Hyatt Ziva Cancun All Inclusive and receive a full refund?
Yes, Hyatt Ziva Cancun All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Hyatt Ziva Cancun All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hyatt Ziva Cancun All Inclusive?
As of 21 Sep 2020, prices found for a 1-night stay for 2 adults at Hyatt Ziva Cancun All Inclusive on 22 Sep 2020 start from NZ$481, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hyatt Ziva Cancun All Inclusive have a pool?
Yes, this property has 3 outdoor pools and a children's pool.
Is Hyatt Ziva Cancun All Inclusive pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Hyatt Ziva Cancun All Inclusive?
Valet parking is free at this property.
What time is check-in at Hyatt Ziva Cancun All Inclusive?
Check-in is from 3 PM to 3 PM.
What time is check-out at Hyatt Ziva Cancun All Inclusive?
Checkout is at noon.
Are there all-inclusive benefits at Hyatt Ziva Cancun All Inclusive?
Some rate plans available at this property are all-inclusive.
Where is Hyatt Ziva Cancun All Inclusive located?
Nestled on the beach, this Zona Hotelera hotel is just steps away from Delphinus Dreams and Gaviota Azul Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.
4.6
Wonderful
2,127 reviews
5 - Excellent
1,635
4 - Good
328
3 - Okay
85
2 - Poor
38
1 - Terrible
41

4.7/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Stayed 3 nights in Sep 2020

3/5 Okay

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and take a resort vacation twice a year and we love the Hyatt. But this by far was the absolute favorite to date. I can’t wait to get back.
Stayed 5 nights in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ziva never ceases to deliver! Our trip was amazing. The weather was beautiful. Beatriz at the Tres Cervesas was awesome as well as Carlos, Orlando, and Diego at the pool! We will be returning in the future!!
Stayed 5 nights in Sep 2020

5/5 Excellent

Stayed 3 nights in Sep 2020