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Reviews

4.7/5 Exceptional
3,146 reviews
"Great location, excellent service, friendly staff and delicious food"

Amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Forum Beach
    4 min walk
  • Popular Location
    Cancun Convention Center
    6 min walk
  • Popular Location
    Tortuga Beach
    3 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    23 min drive

Choose dates to view prices

Book online or call:

+64 9913 4658
  • Ocean Front Pyramid Suite (with Sofa Bed)

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Dolphin View Master King (with Sofa Bed)

    Room Amenities

    • Sleeps 4
    More details
  • Resort View Double

    Room Amenities

    • Resort view
    • Sleeps 4
    More details
  • Turquoize Sky Ocean Front Master King

    Room Amenities

    • Ocean view
    • Sleeps 2
    More details
  • Turquoize Sky Ocean Front Master Double

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Swim Up King (with Sofa Bed)

    Room Amenities

    • Sleeps 4
    More details
  • Swim Up Double

    Room Amenities

    • Sleeps 4
    More details
  • King (with Sofa Bed)

    Room Amenities

    • Sleeps 4
    More details
  • Double

    Room Amenities

    • Sleeps 4
    More details
  • Turquoize Sky Swim Up Ocean Front Master Double

    Room Amenities

    • Sleeps 4
    More details
  • Club Ocean Front Double

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Turquoize Sky Swim Up Ocean Front Master King

    Room Amenities

    • Ocean view
    • Sleeps 2
    More details
  • Dolphin View Master Double

    Room Amenities

    • Sleeps 4
    More details
  • Ocean Front King (with Sofa Bed)

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Ocean Front Double

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Club Ocean Front Corner Suite

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Turquoize Ocean Front Master King

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details
  • Suite, 2 Double Beds, Concierge Service, Oceanfront (Turquoize Ocean Front Master)

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Ocean View King (with Sofa Bed)

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Ocean View Double

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Resort View King (with Sofa Bed)

    Room Amenities

    • Resort view
    • Sleeps 4
    More details
  • Club Ocean Front King

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details

About this area

Cancun

Located on the beach, Hyatt Ziva Cancun - All Inclusive is in Cancun's Zona Hotelera neighbourhood. La Isla Shopping Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Cancun Interactive Aquarium and Delphinus Dreams. Travelling with kids? Don't miss Aquaworld and Ventura Park Cancun.

Popular Location

What's nearby

  • Forum Beach - 4 min walk
  • Cancun Convention Center - 6 min walk
  • Tortuga Beach - 3 min drive
  • Cancun Interactive Aquarium - 4 min drive
  • La Isla Shopping Mall - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive

Restaurants

  • Where to eat
  • Moongate – Restaurant offering Asian cuisine. Serves dinner.
  • La Bastille – Restaurant offering French cuisine. Serves dinner.
  • El Mercado – Restaurant offering international cuisine. Serves breakfast, lunch and dinner.
  • Breeze Grill – Serves breakfast, lunch and dinner.

About this property

Hyatt Ziva Cancun - All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 547 rooms feature thoughtful touches such as free minibar items and espresso makers, plus 24-hour room service and LED TVs with cable channels. Premium bedding, rainfall showerheads and free bottled water are among the other amenities available to guests.
Hyatt Ziva Cancun - All Inclusive offers 547 forms of air-conditioned accommodation with free minibar items and espresso makers. Beds feature premium bedding. LED televisions come with cable channels.
Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and public transport

No on-site parking available
Local area shuttle (surcharge)

Food and drink

All buffet and à la carte meals, snacks and beverages included
8 restaurants and 1 coffee shop/cafe
7 bars/lounges and 1 poolside bar
24-hour room service

Things to do

24-hour fitness centre
3 outdoor pools
Basketball
Children's pool
Full-service spa
Outdoor tennis court
Playground
Snorkelling

Family friendly

3 outdoor pools
Babysitting/childcare (surcharge)
Children's pool
Dry-cleaning service
Free children's club
Free rollaway/extra beds
Laundry facilities
Playground

Conveniences

Lift

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Tour/ticket assistance
Turndown service

Languages spoken

English
Spanish

Business services

1 meeting room
Business centre

Outdoors

Beachfront location
Garden
Rooftop terrace

Spa

19 treatment rooms
Body treatments
Facials
Manicures and pedicures
Massages
Massage/treatment rooms
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible path of travel

More

Designated smoking areas

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Sofa bed double
Free rollaway beds
Premium bedding

Bathroom

Bathrobes
Eco-friendly toiletries
Hairdryer
Rainfall showerhead
Shower

Entertainment

TV channels
LED TV

Food and drink

Espresso maker
Free bottled water
Free minibar

More

Iron/ironing board
Phone
Safe
Turndown service

Policies

Check-in

Check-in between 3 PM - 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

  • It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Pets

  • Pets not allowed (service animals welcome)

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Mastercard
American Express
Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Property is also known as

  • Hyatt Ziva Cancun All Inclusive
  • Hyatt Ziva All Inclusive
  • Hyatt Ziva Cancun
  • Cancun Dream Resort
  • Cancun Dreams Hotel
  • Dreams Cancun Resort & Spa
  • Dreams Cancun Hotel
4.7

Exceptional

5 - Excellent
2,475
4 - Good
477
3 - Okay
103
2 - Mediocre
43
1 - Poor
48
4.7
Cleanliness
4.7
Service and Staff
4.6
Amenities
4.7
Property condition

1/5

  • Liked: Staff & service
  • Disliked: Amenities, property conditions & facilities

I went back for the second year thinking it would be better it wasn't. The room had a horrible smell our swim ofnpool was dirty all the time we asked for it to be clean no one ever came . The dinner we paid extra for Valentine's day and it was horrible

Stayed 5 nights in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, excellent service, friendly staff and delicious food

Stayed 8 nights in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Feb. 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 7 nights in Feb. 2020

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