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Overview of Sun Palace Couples Only All Inclusive

Photo gallery

Guest reviews

4.5/5 Wonderful
992 reviews
Guests rated this property 4.7/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free parking

Map

Explore the area

Popular LocationDelfines Beach2 min drive
Popular LocationIberostar Cancun Golf Course4 min drive
Popular LocationEl Rey Ruins4 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)12 min drive

Choose dates to view prices

  • Deluxe Room, Jetted Tub, Ocean View- FLEX CANCELLATION, Up to US$1500 Resort Credit

    4.8/5 guest room rating

    Room amenities

    • 40 sq m
    • Ocean view
    • Sleeps 2
    Show details
  • Junior Suite, 1 King Bed, Jetted Tub- FLEX CANCELLATION, Up to US$1500 Resort Credit

    4.7/5 guest room rating

    Room amenities

    • 53 sq m
    • Ocean view
    • Sleeps 2
    Show details
  • Honeymoon Suite- FLEX CANCELLATION, Up to US$1500 Resort Credit

    5/5 guest room rating

    Room amenities

    • 53 sq m
    • Ocean view
    • Sleeps 2
    Show details
  • Deluxe Room, 1 King Bed, Jetted Tub, Resort View- FLEX CANCELLATION, Up to US$1500 Resort Credit

    4.7/5 guest room rating

    Room amenities

    • 40 sq m
    • Resort view
    • Sleeps 2
    Show details
  • Governador Suite - FLEX CANCELLATION, Up to US$1500 Resort Credit

    4.5/5 guest room rating

    Room amenities

    • 53 sq m
    • Ocean view
    • Sleeps 2
    Show details
  • Deluxe Room Ocean View PAY FOR ONE ROOM AND GET TWO

    Room amenities

    • 40 sq m
    • Ocean view
    • Sleeps 2
    Show details
  • Junior Suite 1 King Bed, Jetted Tub PAY FOR ONE ROOM AND GET TWO

    Room amenities

    • 53 sq m
    • Ocean view
    • Sleeps 2
    Show details

About this area

Cancun

Located in Cancun's Zona Hotelera neighbourhood, Sun Palace Couples Only All Inclusive is near theme parks and on the beach. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Ventura Park Cancun are popular area attractions. Cancun Interactive Aquarium and Delphinus Dreams are also worth visiting. With scuba diving, snorkelling and parasailing nearby, you'll find plenty of adventures in the water.

Visit our Cancun travel guide
Map
Popular Location

What's nearby

  • Delfines Beach - 2 min drive
  • Iberostar Cancun Golf Course - 4 min drive
  • Maya Cancun Museum - 4 min drive
  • El Rey Ruins - 4 min drive
  • Ventura Park Cancun - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 12 min drive

Restaurants

  • La Tratto — 1 min walk
  • Aurora — 1 min walk

About this property

Sun Palace Couples Only All Inclusive

Upscale property on the beach, with 2 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Sun Palace Couples Only All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. All 252 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Balconies and 24-hour room service are standard, as are flat-screen TVs with satellite channels.
Sun Palace Couples Only All Inclusive offers 252 forms of accommodation with free minibar items and a safe. Rooms open to balconies. Flat-screen televisions come with premium satellite channels.
Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and complimentary toiletries. This Cancun resort provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
Return airport shuttle (surcharge)

Food and drink

Free full breakfast available daily 7 AM–11:30 AM
All meals, snacks and beverages included
4 restaurants and 1 coffee shop/cafe
2 poolside bars, 3 bars/lounges and 1 swim-up bar
24-hour room service

Things to do

2 outdoor pools
Aerobics classes
Fitness centre
Full-service spa
Indoor pool
Motorised watercraft
Sauna
Shopping
Hot tub
Steam room

Family friendly

2 outdoor pools
Dry-cleaning service
Indoor pool
Laundry facilities

Conveniences

ATM/banking services
Lift
Free newspapers in reception
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance

Languages spoken

English
Spanish

Business services

Business centre
Conference space

Outdoors

Beachfront location
Terrace

Spa

Aromatherapy
Body scrubs
Body treatments
Body wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - on the beach
Massage/treatment rooms

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains

Bathroom

Bathrobes
Free toiletries
Hairdryer
Jetted bathtub
Separate bathtub and shower

Entertainment

TV/satellite channels
Flat-screen TV
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Outdoor space

Balcony

More

Free local calls
Iron/ironing board
Safe
Slippers

Policies

Check-in

Check-in between 3 PM and midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Pets

Pets not allowed

Children and extra beds

Children 18 and younger are not allowed at this property; all guests older than 18 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

American ExpressMastercardVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit.
  • This property advises that enhanced cleaning and safety measures are currently in place.
  • Disinfectant is used to clean the property, and guests are provided with hand sanitiser.
  • Personal protective equipment, including masks, will be available to guests.
  • For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.
  • Individually wrapped food options are available through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property

Property is also known as

Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
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Frequently asked questions

Can I cancel my reservation for free at Sun Palace Couples Only All Inclusive and receive a full refund?
Yes, Sun Palace Couples Only All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Sun Palace Couples Only All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an indoor pool and 2 outdoor pools.
Is Sun Palace Couples Only All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sun Palace Couples Only All Inclusive?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 3 PM to midnight.
What time is check-out at this property?
Checkout is at noon.
Does Sun Palace Couples Only All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included.
Where is Sun Palace Couples Only All Inclusive located?
Nestled on the beach, this Zona Hotelera resort is within 1 mi (2 km) of Costa Occidental de Isla Mujeres National Park, El Rey Ruins and Delfines Beach. Aquaworld and Maya Cancun Museum are also within 3 miles (5 km).

Guest reviews

4.5
Wonderful
5 - Excellent
669
4 - Good
229
3 - Okay
56
2 - Mediocre
27
1 - Poor
11
4.7
Cleanliness
4.7
Service and Staff
4.3
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Mar 2020

3/5

  • Liked: Cleanliness, staff & service, property conditions & facilities

It was a nice place not spectacular. Three of the 4 restaurants were less then good.

Stayed 4 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is absolutely gorgeous! The service is amazing! The food was exquisite no matter which restaurant we ate at! The fitness center was top notch as well. We will definitely be going back!

Stayed 5 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was clean and fresh.Sergio was an excellent waiter on the beach.

Stayed 5 nights in Mar 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 7 nights in Feb 2020