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"Ruby was great at bringing drinks in the lobby bar. I was also extremely happy with the availability of chairs at the elite club pool. I never had to wake up early to claim a chair and I really appreciate that."

"Loved this hotel. We stayed only 2 nights so did not get all inclusive, but recommend if you will drink many alcoholic beverages. "

"Everything was amazing "

"The staff were amazing, food was delicious, clean and very accomodating"

"★★★★★ Five-Star Perfection in Playa del Carmen From the moment we arrived, this resort felt like it had mastered the art of hospitality. The location alone is a dream—steps from Fifth Avenue, where you can wander straight into the rhythm of local culture, color, music, and life. Morning strolls, evening adventures, spontaneous gelato stops… it’s all right there, effortlessly walkable and endlessly enjoyable. Dining here deserves a standing ovation. Every restaurant delivered exceptional meals, thoughtfully prepared and consistently delicious. Whether it was a casual bite or a sit-down dinner, the quality never missed a beat. The staff? Absolutely outstanding. From check-in to check-out, every interaction was warm, professional, and genuinely friendly. You can feel the pride they take in what they do, and it shows in every smile and every detail. The rooms were spotless and impeccably maintained—clean, comfortable, and clearly cared for. Everything at this resort is incredibly easy to access. Nothing takes more than two seconds to get to, and service is lightning-fast at every level. Convenience here isn’t an afterthought—it’s a promise kept. And a very special shout-out to the entertainment staff: you were phenomenal. The shows were fun, polished, and engaging, and the daily activities were run with energy and enthusiasm. They truly elevated the entire experience. Friendly, courteous, attentive—this team sets the gold standard! "

"Very good highly recommended "

"Clean room "

"Very helpful and service was top notch "

"Staff, amenities, meals, the waiters were excellent. "