Excellence Riviera Cancun - Adults Only All Inclusive

Photo gallery for Excellence Riviera Cancun - Adults Only All Inclusive

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Private beach, beach volleyball, beach bar, sailing
Private beach, beach volleyball, beach bar, sailing
6 outdoor pools, free pool cabanas
6 outdoor pools, free pool cabanas

Overview of Excellence Riviera Cancun - Adults Only All Inclusive

VIP Access

Excellence Riviera Cancun - Adults Only All Inclusive

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580

Explore the area

  • Popular LocationPuerto Morelos Beach14 min walk
  • Popular LocationCrococun Zoo4 min drive
  • Popular LocationOjo de Agua Beach12 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)22 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Puerto Morelos

Located in Puerto Morelos, Excellence Riviera Cancun - Adults Only All Inclusive is next to a golf course and on a private beach. Puerto Morelos Reef and El Manglar Golf Course are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Crococun Zoo and Costa Occidental de Isla Mujeres National Park. Xoximilco and Parque Cenote Las Mojarras are also worth visiting.

What's nearby

  • Puerto Morelos Beach - 14 min walk
  • Crococun Zoo - 4 min drive
  • Ojo de Agua Beach - 12 min drive
  • Puerto Morelos Town Square - 13 min drive
  • Puerto Morelos Reef - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • Dona Sonia - 6 min drive
  • Fonda Americana Grill - 6 min drive
  • El Sazon Jarocho - 7 min drive
  • Las Koras - 8 min drive
  • Tanino’s - 8 min drive

About this property

Excellence Riviera Cancun - Adults Only All Inclusive

Adults-only luxury on the beach
Catch some rays on Excellence Riviera Cancun - Adults Only All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Excellence Riviera Cancun - Adults Only All Inclusive offers 440 accommodations with free minibar items and minibars. This accommodation offers separate living rooms. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch Flat-screen televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach and an outdoor tennis court are featured at the property. 6 outdoor swimming pools are on site along with a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

MIILE SPA has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 10 restaurants and 1 coffee shop/cafe
  • 11 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • The Kitchen Table
  • Agave
  • Spice
  • Chez Isabelle
  • Basmati

Things to do

  • 24-hour fitness centre
  • 6 outdoor pools
  • Aerobics classes
  • Beach volleyball
  • Bike rentals
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Outdoor tennis court
  • Pilates classes
  • Sailing
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space (104410 square feet)
  • Meeting rooms - 4

Outdoors

  • BBQ grill(s)
  • Free pool cabanas
  • Garden
  • Private beachfront location
  • Rooftop terrace

Spa

  • 14 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Free international calls
  • Laptop-compatible safe
  • Separate living room
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Excellence Riviera Cancun Adults Only Puerto Morelos
Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
Excellence Riviera Cancun Adults Puerto Morelos
Excellence Riviera Cancun Adults
Excellence Riviera Cancun Adults Only All Inclusive
Excellence Riviera Cancun Adults All Inclusive
Excellence Riviera Cancun Adu
Excellence Riviera Cancun Adults Only All Inclusive

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 850 out of 1067 reviews
5 - Excellent 80%
Rating 4 - Good. 142 out of 1067 reviews
4 - Good 13%
Rating 3 - Okay. 29 out of 1067 reviews
3 - Okay 3%
Rating 2 - Poor. 19 out of 1067 reviews
2 - Poor 2%
Rating 1 - Terrible. 27 out of 1067 reviews
1 - Terrible 3%

4.9/5

Cleanliness

4.8/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities

4.7/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Absolutely love coming back to excellence. The staff are incredible. The property is a home away from home. I can not wait for our next visit.
Stayed 7 nights in Jul 2022

5/5 Excellent

Travelled with partner
Liked: Staff & service, property conditions & facilities
Beautiful property and always clean
Stayed 7 nights in Jul 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best vacations we had. Everyone was very friendly and helpful. The food was amazing. Endless drinks and ZERO insects. What an amazing getaway. Definitely will be returning here.
Stayed 3 nights in Aug 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. I guess the pool could’ve been a little cleaner near the swim up bar.
Stayed 4 nights in Aug 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence Riviera Cancun was nice! Definitely a 5 star resort based off service & quality! We stayed 5 nights 6 days for our 19th wedding anniversary & the hotel treated us extremely well! Our dinners were so nice & special! I’d like to give a big shout out to Excellence Riviera’s Executive Chef Edgar Poot! An awesome guy and a phenomenal chef! Our anniversary meal at Chez Isabel was extraordinary! Thank you Edgar, for making our evening extra special! Our 2nd best meal was at The Grill!! Delicious! Once again the service was top notch from entrance (Jennifer- smiling; remembering us from a previous short encounter); Aaron our waiter severed us like royalty; and Uriel was amazing to chat with on our way out! GREAT Service! As a couple approaching 50 in October we found the resort a little too quiet and almost boring for an adult only spot! The entertainment was so mediocre! Like nothing on the resort was “fun” that I looked forward to doing daily! So many people love it here but it felt like an old old folks retirement vacation resort! I wanted to enjoy the lazy river but there were Never any floats! People take them to there rooms and leave them or their balcony for their personal use! People treated the floats like they were assigned to them!! And maybe the resort should assign 2 floats to a room! Guests shouldn’t pay money & not have access to amenities because there isn’t enough for everyone! This place is grand on service! 2 thumbs down or activities and entertainment!!
Stayed 5 nights in Jul 2022