Top Hotels Near Cenote Santa Cruz in Playa del Carmen from NZ$50

"I booked the river jump room.$13,800 for 6 nights. On Expedia it shows a pad off the balcony with no railing so u can jump straight into the river. Upon arriving there was no rooms of this type left and gave me a walk in to the river. Would not discount me. Expedia only offered $2k in credit to be used in 18 months. However this upgrade cost me $3600. Also do not believe the concierge’s. They will tell you absolutely anything and everything to get you off the phone if you are wanting information regarding Park hours, and when to catch the bus, go to the bus terminal and look up on their boards do not take the concierge‘s word, too many times they were incorrect. "

"Buffet was real good pools were very clean"

"Room was clean and staff courteous."

"Our ground floor room opened up to pool area which was relatively quiet, with a poolside cocktail bar and daily lunch served at the small restaurant. The hotel was very comfortable, with walkways through the jungle to the beach with many small mammals and lizards along the way. We loved the sustainability of the complex (no plastic bottles, straws etc) and excellent restaurants. The staff were super friendly and helpful, especially the Guest Experience team of Melisa, Zyanya, Mar & Maria who helped with excursions and restaurants. They also arranged a surprise cake to celebrate our anniversary, which was very nice. Overall, an excellent relaxing place, but does need some renovation during the offseason. "

"Very nice staff, and great experience. "

"Just everything from the room, the pools, the beach, the service, the meals, the ability to take in activities."

"I booked a 5 day stay at the RIU Tequila after having spent the 3 weeks previous elsewhere. We arrived several hours before the stated check in time. We were greeted by very friendly front desk staff. They provided welcome drink during the early check in process. Although our room wasn’t ready(which I fully expected) we were given our bracelets and informed we could use any of the facilities while we waited. We didn’t have to check back, they sent us an email an hour before the posted check in time informing us our room was ready. A porter took our bags to our room. The room was close to the restaurants and main building which we had requested. It was spacious and clean. The property does not appear at all run down or outdated. The main dining room and the other specialty restaurants are open and bright. They serve a very good variety of food. The shuttle to the beach is great. All of the staff from the dining room to the maid service were consistently friendly and helpful. This resort provides an overwhelming choice of activities, shows, bars, and dining options. I would highly recommend this resort and will definitely be returning."

"Friendly staff, spacious room. Everything was as expected. Value for money "

"I loved everything about this resort. My room, the staff, the amenities and the food met all of my expectations "