Top Hotels Near Cenote Santa Cruz in Playa del Carmen from NZ$57

"When we arrived there had been no hot water for a week we were offered to go elsewhere but we feel like the staff are family so we opted to stay … I had read some reviews out of curiosity they were terrible “fighting cursing loud music” we never experienced any of that absolutely love the place❤️headed back in April🏖️"

"No complaints. "

"Very nice and comfortable!"

"The staff is incredible, the hotel is very peaceful and the monkeys were the highlight of our trip!"

"This was our third time staying at this property. We Love the grounds. Our favorite is the adult pool and the opportunity to snorkel on site. Being connected to Xcaret park is the ultimate perk!"

"Everything stands out as excellent! This was our second visit in three months and we are already planning our next visit! "

"Two people made the trip excellent. The first was the young man that checked me in when I arrived. He noted the room reserved for me was a ground floor room in the family section. He suggested, given the length of me stay that I consider a room in the adult section with an ocean view. I agreed and paid the upgrade. This was an excellent recommendation. It made my stay top notch. The other person was Zyanya from the Guest Experience Team. She proactively contacted me and determined by interest in area tours and got me scheduled. She stayed in contact with me via text to see how the tours went and wheat else she could help me with. She offered to make meal reservations for me, and whatever other hotel services she could assist with. She remained in contact until the day I checked out. She was excellent in determining me needs and making my stay was pleasant. These two people make my stay wonderful. Without them it would have been an “okay” experience, with them it was an “excellent” experience."

"Best hotel "

"Excellent place to relax and have fun"