Adventure Sport Hotels & Resorts in Queenstown City Centre from NZ$180

"Sam-hotel manager There were unidentified insects on the bed, resulting in varying degrees of insect bites on both myself and a minor traveling with me, accompanied by widespread redness and swelling. I have requested a full refund through the third-party booking agency. Mosquito bites caused me to have an allergic reaction and experience pain all over my body. Please help me and my family apply for a full refund. It's unfair and arbitrary to insist there haven't been similar incidents before. No one knows what residual bacteria or insects my previous guests left in the room, or near the mattress and pillows. From my first afternoon nap after checking in, I started experiencing bites in different locations on my skin, including my ankles and arms, and it worsened over time. I took pictures at different times and on different days. It's clear that the redness and swelling at the bite sites increased, and the affected area expanded. I strongly suggest that your company, as a third party, negotiate with the hotel to clean the relevant parts of the room and agree to a full refund for our very unpleasant stay. The hotel's various excuses and justifications should not be used to harm the interests of your loyal customers, especially the protection of minors and women. It's worth noting that this wasn't mentioned before, but if possible, I also suggest that the hotel management repair the hot and cold water system in the shower room, because the water from the showerhead broken."

"Loved the buffet breakfast. Staff were nice and friendly. Rooms were clean"

"GREAT LOCATION, easy walk to Queenstown CBD taking in the scenic view along the way. LARGE SUITE ROOM with a bath as a bonus for the tired muscle from hiking. Our view didn't have a lake view, but the mountains and paraflying definitely made up for it. The huge bed was comfortable. And the clean room was supplied with cutlery and crockery for self-contained meals, if needed. There is a laundry for guest use a fully equipped gym. As well as a spa. The staff were very friendly and helpful. 10/10 stay. Will definitely be back"

"Great location, just 10 minute walk to town. Hotel is clean, comfortable, convenient. Staff is nice, although hardly saw the same person twice in 4 days. A lot of large tour groups staying there so the lobby and breakfast can be a bit crowded and noisy. Would have appreciated a coffee machine in the room. "

"Nice hotel. I don’t suggest the garden view room as it a dark & lacks any view."

"The room -327 was so tiny, too hot, too noisy and the air cooler did not work. We opened the window and door and the cigar smoke from someone downstairs just was awful, we had to close it and been so hot. The breakfast buffet was lovely and the cappuccino. The bar downstairs overlooking the lake is cool and nice! Have a bottle of the Roaring Meg wine from NewZealand…. Go to Walters Station on the Earnslaw!"

"No air conditioning, room was very warm and street noise loud so leaving the window open at night was problematic. We didn’t see that there was a fan in one of the closets until we were leaving which would have been helpful. "

"Clean with a lovely view. Excellent location. "

"Laundry service was a real plus!"