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Mercure Queenstown Resort

Photo gallery for Mercure Queenstown Resort

Featured image
Seasonal outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas
Seasonal outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas
Seasonal outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas
In-room safe, individually furnished, desk, blackout curtains

Overview of Mercure Queenstown Resort

UNESCO Sustainable Property

Mercure Queenstown Resort

4 out of 5

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Sainsbury Road, Queenstown, 9300

Explore the area

  • Popular LocationLake Wakatipu2 min drive
  • AirportQueenstown (ZQN-Queenstown Intl.)11 min drive
  • Popular LocationBob's Peak14 min drive
  • Popular LocationSkyline Queenstown14 min drive

Choose dates to view prices

About this area

Queenstown

Mercure Queenstown Resort is located in Fernhill, a neighbourhood in Queenstown, and is in the suburbs and near the beach. Skyline Gondola and Onsen Hot Pools are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Wakatipu and Queenstown Gardens. CaddyShack City Mini Golf and Kiwi and Birdlife Park are also worth visiting. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and snowmobiling.

What's nearby

  • Lake Wakatipu - 2 min drive
  • Steamer Wharf - 2 min drive
  • TSS Earnslaw Steamship - 3 min drive
  • Bob's Peak - 14 min drive
  • Skyline Queenstown - 14 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 11 min drive

Restaurants

  • South Eatery Restaurant — 1 min walk
  • Rises Restaurant — 1 min walk
  • Vknow - 9 min walk
  • Bespoke Kitchen - 3 min drive
  • Captains Restaurant - 3 min drive

About this property

Mercure Queenstown Resort

4-star hotel with a shuttle to the slopes
Mercure Queenstown Resort guests can head out to the slopes, sip drinks at the bar/lounge and enjoy an outdoor pool and a sauna. All 148 soundproofed rooms feature free wired Internet and 24-hour room service. For a bit of entertainment, LED TVs come with cable channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Mercure Queenstown Resort offers 148 forms of accommodation with a safe and coffee/tea makers. Each accommodation is individually furnished. LED televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Queenstown hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Ski shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: NZD 27 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Outdoor pool
  • Private picnics
  • Private winery tours
  • Public winery tours
  • Sauna

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Hindi
  • Japanese
  • Korean
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • Conference space (3272 square feet)
  • Meeting rooms 3

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Fireplace in reception
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for NZD 40.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 27 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • An in-room safe is available for an additional fee
  • Rollaway bed fee: NZD 40.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 405 out of 992 reviews
5 - Excellent 41%
Rating 4 - Good. 390 out of 992 reviews
4 - Good 39%
Rating 3 - Okay. 145 out of 992 reviews
3 - Okay 15%
Rating 2 - Poor. 40 out of 992 reviews
2 - Poor 4%
Rating 1 - Terrible. 12 out of 992 reviews
1 - Terrible 1%

4.2/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

3.9/5

Property conditions & facilities

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay the room was clean and had everything we needed. However we did find the dishes and cups for the breakfast buffet were not very clean they still had soap stains on them like they weren’t rinsed off.
Stayed 2 nights in Jul 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a pleasant stay, great for the kids, with activities and pools. nice staff , overall definitely a reason to book again.
Stayed 7 nights in Jul 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice view
Stayed 3 nights in Jul 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service
We enjoyed our stay and the staff are all extremely friendly and helpful. The only issues we had were with parking and the pillows. Parking is extremely limited and I would suggest a controlled parking access for all guests. The pillows were hard and made an uncomfortable sleep.
Stayed 7 nights in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and accomodating. Place has a great view. Breakfast was good kids were free.
Stayed 3 nights in Jul 2021