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Seasonal outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas
Minibar, in-room safe, individually furnished, desk
Minibar, in-room safe, individually furnished, desk
Minibar, in-room safe, individually furnished, desk

Guest reviews

4.2/5 Very good
989 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationSteamer Wharf2 min drive
Popular LocationBob's Peak14 min drive
Popular LocationSkyline Queenstown14 min drive
AirportQueenstown (ZQN-Queenstown Intl.)16 min drive

Choose dates to view prices

  • Double Room, 2 Double Beds, Garden View

    4.3/5 guest room rating

    Room amenities

    • 25 sq m
    • Sleeps 4
    More detailsDouble Room, 2 Double Beds, Garden View
  • Superior Room, 1 King Bed, Lake View

    4/5 guest room rating

    Room amenities

    • 28 sq m
    • Lake view
    • Sleeps 3
    More detailsSuperior Room, 1 King Bed, Lake View
  • Room, 1 King Bed, Garden View

    4.3/5 guest room rating

    Room amenities

    • 24 sq m
    • Sleeps 3
    More detailsRoom, 1 King Bed, Garden View
  • Superior Room, 2 Queen Beds, Lake View

    4.5/5 guest room rating

    Room amenities

    • 29 sq m
    • Lake view
    • Sleeps 4
    More detailsSuperior Room, 2 Queen Beds, Lake View
  • Room, 2 Queen Beds, Lake View

    4.7/5 guest room rating

    Room amenities

    • 28 sq m
    • Lake view
    • Sleeps 4
    More detailsRoom, 2 Queen Beds, Lake View
  • Deluxe Room, 1 King Bed, Garden View

    Room amenities

    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed, Garden View
  • Deluxe Room, 1 King Bed, Lake View

    Room amenities

    • 28 sq m
    • Lake view
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed, Lake View

About this area

Queenstown

Located in Queenstown, Mercure Queenstown Resort is in the suburbs and near the beach. Onsen Hot Pools and Coronet Peak Ski Area are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Wakatipu and Queenstown Gardens. Skyline Gondola and Kiwi and Birdlife Park are also worth visiting. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowmobiling and snowshoeing.

Visit our Queenstown travel guide
Map
Popular Location

What's nearby

  • Steamer Wharf - 2 min drive
  • Fear Factory Queenstown - 2 min drive
  • TSS Earnslaw Steamship - 5 min drive
  • Bob's Peak - 14 min drive
  • Skyline Queenstown - 14 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 16 min drive

Restaurants

  • South Eatery Restaurant — 1 min walk
  • Rises Restaurant — 1 min walk

About this property

Mercure Queenstown Resort

4-star Suburban hotel near Lake Wakatipu
This smoke-free hotel features 2 restaurants, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a coffee shop/café, a snack bar/deli and a sauna are on-site. All 148 individually furnished rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find LED TVs with satellite channels, and other amenities include wired Internet and minibars.
Mercure Queenstown Resort offers 148 forms of accommodation with minibars and a safe. This individually furnished accommodation includes desks. LED televisions come with satellite channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Queenstown hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Bureau Veritas (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi, Wired Internet (NZD 10 per hour)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Ski shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: NZD 27 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 2 hot tubs
  • Fitness centre
  • Private picnics
  • Private winery tours
  • Public winery tours
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Hindi
  • Japanese
  • Korean
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference space (3272 square feet)

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Fireplace in reception
  • Romance packages available
  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • LED TV
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Mini fridge
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually furnished
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in between 2 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 27 per person (approximately)
  • Fee for in-room wired Internet: NZD 10 per hour (rates may vary)
  • Late check-out fee: NZD 20 (subject to availability)
  • In-room safe fee: NZD 50 per stay
  • Rollaway beds are available for an additional fee
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines

We should mention

The seasonal pool will be open from January to December
Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Mercure Queenstown Resort
Mercure Queenstown

Frequently asked questions

Can I cancel my reservation for free at Mercure Queenstown Resort and receive a full refund?
Yes, Mercure Queenstown Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Queenstown Resort cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Mercure Queenstown Resort?
As of 3 Aug 2020, prices found for a 1-night stay for 2 adults at Mercure Queenstown Resort on 6 Aug 2020 start from NZ$134, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Mercure Queenstown Resort have a pool?
Yes, this property has a seasonal outdoor pool. Pool access is from 7:00 AM to 10:00 PM.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Mercure Queenstown Resort?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 2 PM to midnight.
What time is check-out at this property?
Checkout is at 11 AM. Late checkout is available for NZD 20 (subject to availability).
Where is Mercure Queenstown Resort located?
Situated near the airport, this hotel is within 2 mi (3 km) of Lake Wakatipu, Kiwi and Birdlife Park and Skyline Gondola. Queenstown Gardens and Bob's Peak are also within 3 mi (5 km).

Guest reviews

Overall score and ratings for Mercure Queenstown Resort

4.2
Very good
5 - Excellent
403
4 - Good
402
3 - Okay
136
2 - Mediocre
37
1 - Poor
11
4.2
Cleanliness
4.3
Service and Staff
4.1
Amenities
3.9
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely staff nice and clean in the room good view of the balcony

Stayed 7 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room can see the snow mountains and Lake Wakatipu. It was magnificent.

Stayed 2 nights in Jul 2020

4/5 Good

  • Liked: Cleanliness, staff & service

Nice friendly staff, just abit outdated, room we stayed in was nice and big.

Stayed 6 nights in Jul 2020

3/5

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I'm not sure if it was due to COVID-19 (staff restrictions or reducing costs), but we thought there would be staff on hand to help with the bags. The front desk were excellent, but this let the check in experience down. It was only when we returned from the car with our bags that a staff member helped us.

Stayed 2 nights in Jul 2020

1/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Unfortunately will never be back. With curtains torn in the room and wall mounted power sockets exposed and open from the wall this is substandard. Avoid the buffet breakfast it was like being herded into a stall with food covering the floors and service next to nill.I took into account services would be different due to the global climate but the GM needs to take accountability for his product.

Stayed 1 night in Jul 2020