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Overview of Mercure Queenstown Resort

Photo gallery

Reception
Seasonal outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas
Seasonal outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas
Seasonal outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas
In-room safe, individually furnished, desk, blackout curtains

Mercure Queenstown Resort

4 out of 5

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationSteamer Wharf2 min drive
    Popular LocationBob's Peak14 min drive
    Popular LocationSkyline Queenstown14 min drive
    AirportQueenstown (ZQN-Queenstown Intl.)15 min drive

Choose dates to view prices

Room, 2 Queen Beds, Lake View

4.8/5 guest room rating
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

Superior Room, 1 King Bed, Lake View

3.9/5 guest room rating
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Lake View

  • 28 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Double Room, 2 Double Beds, Garden View

4.4/5 guest room rating
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Garden View

4.3/5 guest room rating
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

Superior Room, 2 Queen Beds, Lake View

4.5/5 guest room rating
  • 29 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Garden View

  • Sleeps 2
  • 1 King Bed

About this area

Queenstown

Located in Queenstown, Mercure Queenstown Resort is in the suburbs and near the beach. Onsen Hot Pools and Coronet Peak Ski Area are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Wakatipu and Queenstown Gardens. Skyline Gondola and CaddyShack City Mini Golf are also worth visiting. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and snowmobiling.
Popular Location

What's nearby

  • Steamer Wharf - 2 min drive
  • Creative Queenstown Arts & Crafts Market - 3 min drive
  • TSS Earnslaw Steamship - 7 min drive
  • Bob's Peak - 14 min drive
  • Skyline Queenstown - 14 min drive

Getting around

  • AirportQueenstown (ZQN-Queenstown Intl.) - 15 min drive

Restaurants

  • South Eatery Restaurant — 1 min walk
  • Rises Restaurant — 1 min walk
  • Vknow - 9 min walk
  • Bespoke Kitchen - 3 min drive
  • Captains Restaurant - 3 min drive
View map

About this property

Mercure Queenstown Resort

4-star hotel with a shuttle to the slopes
Mercure Queenstown Resort guests can head out to the slopes, sip drinks at the bar/lounge and enjoy an outdoor pool and a sauna. All 148 soundproofed rooms provide free WiFi, free wired Internet and wired Internet. For a bit of entertainment, LED TVs come with cable channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Mercure Queenstown Resort offers 148 forms of accommodation with a safe and coffee/tea makers. Each accommodation is individually furnished. LED televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • On-site parking is wheelchair accessible
  • Ski shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: NZD 27 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Outdoor pool
  • Private picnics
  • Private winery tours
  • Public winery tours
  • Sauna

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Hindi
  • Japanese
  • Korean
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference space (3272 square feet)

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Fireplace in reception
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

See similar properties

Policies

Check-in

Check-in from 2 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for NZD 40.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 27 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • An in-room safe is available for an additional fee
  • Rollaway bed fee: NZD 40.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This Hotel property has been rated 4 stars.

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Frequently asked questions

Can I cancel my reservation for free at Mercure Queenstown Resort and receive a full refund?
Yes, Mercure Queenstown Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Queenstown Resort cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Mercure Queenstown Resort?
As of 22 Jan 2021, prices found for a 1-night stay for 2 adults at Mercure Queenstown Resort on 27 Jan 2021 start from NZ$129, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Mercure Queenstown Resort have a pool?
Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 10:00 PM.
Is Mercure Queenstown Resort pet-friendly?
No, pets are not allowed at this property.
How much is parking at Mercure Queenstown Resort?
Self-parking is free at this property.
What time is check-in at Mercure Queenstown Resort?
Check-in is from 2 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Mercure Queenstown Resort?
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary, subject to availability).
Where is Mercure Queenstown Resort located?
Conveniently located near the ski slopes, this Queenstown hotel is in the mountains within 2 mi (3 km) of Lake Wakatipu, Kiwi and Birdlife Park and Skyline Gondola. Queenstown Gardens and Bob's Peak are also within 3 mi (5 km).
4.1
Very good
Rating 5 - Excellent. 404 out of 1000 reviews
5 - Excellent 40%
Rating 4 - Good. 403 out of 1000 reviews
4 - Good 40%
Rating 3 - Okay. 143 out of 1000 reviews
3 - Okay 14%
Rating 2 - Poor. 38 out of 1000 reviews
2 - Poor 4%
Rating 1 - Terrible. 12 out of 1000 reviews
1 - Terrible 1%

4.2/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with wonderful views. Expert staff and perfect setting
Stayed 3 nights in Dec 2020

4/5 Good

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was good. Swimming pool should have been heated
Stayed 4 nights in Dec 2020

1/5 Terrible

Travelled with group
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
There was a constant sewage smell coming from the bathroom drains. It was not a pleasant experience.
Stayed 3 nights in Jan 2021

3/5 Okay

Travelled with family and small children
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
The hotel is very average. The bathroom and shower is really bad. Water suddenly gets really hot and really cold for no reason. No one was using anything with water and temperature just change by itself. We almost get burnt. Water pressure also really weak. Have reported it to the front desk man from our 2nd day but no one has done anything about it. We were there for 9 days. There is an Asian girl at front desk who is exceptionally nice and helpful. That is the only positive thing.
Stayed 8 nights in Dec 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our bedroom window as well as the communal dining areas was to die for. It would be near impossible to find a hotel with better views in the whole of Queenstown. On the downside, the room decor was bland and the bathrooms very dated. Breakfast buffet was generous but its quality lacked in places. We went there to celebrate Christmas and I wish the festive atmosphere was a little more prevalent.
Stayed 8 nights in Dec 2020

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