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Seasonal outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas
In-room safe, individually furnished, desk, iron/ironing board
In-room safe, individually furnished, desk, iron/ironing board
In-room safe, individually furnished, desk, iron/ironing board

Guest reviews

4.2 out of 5 Very good
986 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Map

Explore the area

Popular LocationSteamer Wharf2 min drive
Popular LocationBob's Peak14 min drive
Popular LocationSkyline Queenstown14 min drive
AirportQueenstown (ZQN-Queenstown Intl.)16 min drive

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  • Room, 2 Queen Beds, Lake View

    4.7/5 guest room rating

    Room amenities

    • 28 sq m
    • Lake view
    • Sleeps 4
    More detailsRoom, 2 Queen Beds, Lake View
  • Superior Room, 1 King Bed, Lake View

    4/5 guest room rating

    Room amenities

    • 28 sq m
    • Lake view
    • Sleeps 3
    More detailsSuperior Room, 1 King Bed, Lake View
  • Deluxe Room, 1 King Bed, Lake View

    Room amenities

    • 28 sq m
    • Lake view
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed, Lake View
  • Double Room, 2 Double Beds, Garden View

    4.4/5 guest room rating

    Room amenities

    • 25 sq m
    • Sleeps 4
    More detailsDouble Room, 2 Double Beds, Garden View
  • Room, 1 King Bed, Garden View

    4.3/5 guest room rating

    Room amenities

    • 24 sq m
    • Sleeps 3
    More detailsRoom, 1 King Bed, Garden View
  • Superior Room, 2 Queen Beds, Lake View

    4.5/5 guest room rating

    Room amenities

    • 29 sq m
    • Lake view
    • Sleeps 4
    More detailsSuperior Room, 2 Queen Beds, Lake View
  • Deluxe Room, 1 King Bed, Garden View

    Room amenities

    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed, Garden View

About this area

Queenstown

Located in Queenstown, Mercure Queenstown Resort is in the suburbs and near the beach. Onsen Hot Pools and Coronet Peak Ski Area are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Wakatipu and Queenstown Gardens. Skyline Gondola and CaddyShack City Mini Golf are also worth visiting. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and snowmobiling.
Visit our Queenstown travel guide
View map
Popular Location

What's nearby

  • Steamer Wharf - 2 min drive
  • Creative Queenstown Arts & Crafts Market - 3 min drive
  • TSS Earnslaw Steamship - 6 min drive
  • Bob's Peak - 14 min drive
  • Skyline Queenstown - 14 min drive

Getting around

  • AirportQueenstown (ZQN-Queenstown Intl.) - 16 min drive

Restaurants

  • South Eatery Restaurant — 1 min walk
  • Rises Restaurant — 1 min walk
  • Vknow - 9 min walk
  • Bespoke Kitchen - 3 min drive
  • Captains Restaurant - 3 min drive

About this property

Mercure Queenstown Resort

4-star hotel with a shuttle to the slopes
The slopes await you at Mercure Queenstown Resort, which features a bar/lounge and a sauna. All 148 individually furnished rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find LED TVs with satellite channels, and other amenities include wired Internet and coffee makers.
Mercure Queenstown Resort offers 148 forms of accommodation with a safe and coffee/tea makers. This individually furnished accommodation includes desks. LED televisions come with satellite channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Queenstown hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

2 hot tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi, Wired Internet (NZD 10 per hour)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Ski shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: NZD 27 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 2 hot tubs
  • Fitness centre
  • Private picnics
  • Private winery tours
  • Public winery tours
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Hindi
  • Japanese
  • Korean
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference space (3272 square feet)

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Fireplace in reception
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • LED TV
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Individually furnished
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in between 2 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for NZD 45 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 27 per person (approximately)
  • Fee for in-room wired Internet: NZD 10 per hour (rates may vary)
  • Late check-out fee: NZD 20 (subject to availability)
  • In-room safe fee: NZD 50 per stay
  • Rollaway bed fee: NZD 45 per night
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from January to December
Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

This Hotel property has been rated 4 stars.

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Frequently asked questions

Can I cancel my reservation for free at Mercure Queenstown Resort and receive a full refund?
Yes, Mercure Queenstown Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Queenstown Resort cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Mercure Queenstown Resort?
As of 21 Oct 2020, prices found for a 1-night stay for 2 adults at Mercure Queenstown Resort on 26 Oct 2020 start from NZ$149, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Mercure Queenstown Resort have a pool?
Yes, this property has a seasonal outdoor pool. Pool access is from 7:00 AM to 10:00 PM.
Is Mercure Queenstown Resort pet-friendly?
No, pets are not allowed at this property.
How much is parking at Mercure Queenstown Resort?
Self-parking is free at this property.
What time is check-in at Mercure Queenstown Resort?
Check-in is from 2 PM to midnight.
What time is check-out at Mercure Queenstown Resort?
Checkout is at 11 AM. Late checkout is available for NZD 20 (subject to availability).
Where is Mercure Queenstown Resort located?
Conveniently located near the ski slopes, this Queenstown hotel is in the mountains within 2 mi (3 km) of Lake Wakatipu, Kiwi and Birdlife Park and Skyline Gondola. Queenstown Gardens and Bob's Peak are also within 3 mi (5 km).
4.2
Very good
5 - Excellent
398
4 - Good
399
3 - Okay
141
2 - Poor
37
1 - Terrible
11

4.2/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

3.9/5

Property conditions & facilities

3/5 Okay

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Amenities
Staff is very friendly. View is not bad but not good .
Stayed 2 nights in Oct 2020

4/5 Good

Travelled with family
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Good hotel, amazing views, a bit dated, good for families.
Stayed 2 nights in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
There were several things to like about the Mercure Queenstown Resort. The staff were friendly from day one, they greeted us with a smile and were clear about our check-in and check-out details. We ate dinner there on the first night and the food was great! The service was excellent and the staff were very attentive and friendly. Every day morning and night when went in and out the staff always greeted us with a smile and a 'Hello'! The cooked breakfast was standard fair, but nice. The views from our room and the dining area were stunning, with views across the lake and the mountains. The Mercure was not far from the Town Centre. All in all the staff made our stay a memorable one and if we venture back to Queenstown, we'll certainly go back to the Mercure Queenstown Resort! We would highly recommend the Mercure Queenstown Resort, you will enjoy your stay there.
Stayed 6 nights in Sep 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room was stunning, as well as from the dining room. Nice and quiet as is a short drive from the town. Friendly staff and clean room.
Stayed 3 nights in Aug 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities. Friendly staff. Loved the spa pool
Stayed 4 nights in Jul 2020

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