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Crowne Plaza Hotel Queenstown, an IHG Hotel

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Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
View from Room
Minibar, in-room safe, desk, blackout curtains

Overview of Crowne Plaza Hotel Queenstown, an IHG Hotel

Crowne Plaza Hotel Queenstown, an IHG Hotel

4.5 out of 5

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
93 Beach Street, Queenstown, Otago, 9300

Explore the area

  • Popular LocationLake Wakatipu3 min walk
  • AirportQueenstown (ZQN-Queenstown Intl.)12 min drive
  • Popular LocationMillbrook Resort Golf Course22 min drive
  • Popular LocationThe Remarkables Ski Area31 min drive

Choose dates to view prices

About this area

Queenstown

Located on a lake, Crowne Plaza Hotel Queenstown, an IHG Hotel is in Queenstown City Centre, a neighbourhood in Queenstown with good shopping. Williams Cottage and St Josephs Parish are local landmarks, and travellers looking to shop may want to visit Steamer Wharf and Creative Queenstown Arts & Crafts Market. CaddyShack City Mini Golf and Kiwi and Birdlife Park are also worth visiting. Take in the nearby slopes with a ski shuttle, a ski area and skiing, or try out other outdoor activities such as ice skating. Guests appreciate the hotel's central location.

What's nearby

  • Steamer Wharf - 1 min walk
  • Lake Wakatipu - 3 min walk
  • TSS Earnslaw Steamship - 4 min walk
  • Millbrook Resort Golf Course - 22 min drive
  • The Remarkables Ski Area - 31 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 13 min drive

Restaurants

  • Public Kitchen & Bar - 3 min walk
  • Finz Seafood and Grill - 3 min walk
  • Vudu - 3 min walk
  • Fergburger - 4 min walk
  • Lombardi - 4 min walk

About this property

Crowne Plaza Hotel Queenstown, an IHG Hotel

Luxury Queenstown hotel in Queenstown City Centre with restaurant
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, valet parking and 24-hour room service. All 139 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and LCD TVs with digital channels. Guests will also find 24-hour room service, minibars and coffee makers.
Crowne Plaza Hotel Queenstown, an IHG Hotel offers 139 forms of accommodation with minibars and a safe. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and hairdryers.

This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi, Wired Internet (surcharge)

Parking and public transport

  • Valet parking on site (NZD 23.00 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: NZD 32 for adults and NZD 16 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski privileges (optional)
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • Dutch
  • English
  • French
  • German
  • Hindi
  • Indonesian
  • Japanese
  • Portuguese
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Conference space

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairwells
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child aged 16 years old or younger stays free per registered adult when using existing bedding
Rollaway/extra beds are available for NZD 65.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 32 for adults and NZD 16 for children (approximately)
  • Fee for wired Internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 23.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and American Express; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
There are no breakfast or dinner fees for each child age 0-12 when dining with a paying adult ordering from the regular menu. Children must dine from the kids menu for dinner. Children age 13-16 receive 50% off the adult breakfast fee.

We should mention

One child aged 16 years old or younger stays free per registered adult when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property is rated 4 star plus, and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown
Queenstown Crowne Plaza Hotel
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza
Crowne Plaza Hotel Queenstown
Crowne Plaza Hotel Queenstown, an IHG Hotel Hotel
Crowne Plaza Hotel Queenstown, an IHG Hotel Queenstown
Crowne Plaza Hotel Queenstown, an IHG Hotel Hotel Queenstown

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 547 out of 987 reviews
5 - Excellent 55%
Rating 4 - Good. 339 out of 987 reviews
4 - Good 34%
Rating 3 - Okay. 67 out of 987 reviews
3 - Okay 7%
Rating 2 - Poor. 25 out of 987 reviews
2 - Poor 3%
Rating 1 - Terrible. 9 out of 987 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.6/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for Covid lockdown. Staff were very friendly and helpful
Stayed 3 nights in Aug 2021

1/5 Terrible

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Flight was delayed and weather was poor so we cancelled. Expedia said it was too late to cancel with them but the hotel would accept cancelations until 6pm. I called the hotel many times and got a voice mail. I left multiple messages to cancel and they didn’t even call back. I got charged for one night which is unacceptable. Terrible hotel. Terrible service.
Stayed 3 nights in Jul 2021

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, breakfast food was amazing. Friendly staff, clean, valet parking suburb. Reasonable pricing. All round great place
Stayed 4 nights in Jul 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good sized rooms. Perfect for a weekend getaway
Stayed 3 nights in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2021