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Overview of Heritage Queenstown

Photo gallery

Guest reviews

4.4 / 5Excellent
2,650 reviews
Guests rated this property 4.5/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

Highlights

Popular LocationSteamer Wharf17 min walk
Popular LocationTSS Earnslaw Steamship19 min walk
Popular LocationBob's Peak13 min drive
AirportQueenstown (ZQN-Queenstown Intl.)19 min drive

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  • Deluxe Room Non-Lakeview

    4.6/5 guest room rating

    Room amenities

    • 26 sq m
    • Sleeps 2
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  • Studio Suite Non-Lakeview

    4.7/5 guest room rating

    Room amenities

    • 44 sq m
    • Sleeps 4
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  • Deluxe Room, Lake View

    4.6/5 guest room rating

    Room amenities

    • 26 sq m
    • Lake view
    • Sleeps 2
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  • 2 Bedroom Studio Suite Non-Lakeview

    5/5 guest room rating

    Room amenities

    • 88 sq m
    • Sleeps 8
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  • 2 Bedroom Studio Suite Lakeview

    5/5 guest room rating

    Room amenities

    • 88 sq m
    • Lake view
    • Sleeps 8
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  • Studio Suite, Lake View

    4.6/5 guest room rating

    Room amenities

    • 44 sq m
    • Lake view
    • Sleeps 3
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  • Family Deluxe Room Non-Lakeview

    4.4/5 guest room rating

    Room amenities

    • 33 sq m
    • Sleeps 3
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  • Executive Room Non-Lakeview

    4.8/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 3
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About this area

Queenstown

Located in Queenstown, Heritage Queenstown is in the city centre and near the beach. Shotover Jet and Coronet Peak Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Wakatipu and Queenstown Gardens. Travelling with kids? Consider Skyline Gondola and Kiwi and Birdlife Park. Kayaking and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.

Visit our Queenstown travel guide
Map
Popular Location

What's nearby

  • Steamer Wharf - 17 min walk
  • TSS Earnslaw Steamship - 19 min walk
  • Fear Factory Queenstown - 19 min walk
  • Kiwi and Birdlife Park - 6 min drive
  • Bob's Peak - 13 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 19 min drive

Restaurants

  • Mackenzies Restaurant — 1 min walk

About this property

Heritage Queenstown

4.5-star, family-friendly hotel near Lake Wakatipu
Along with a restaurant, this hotel has an outdoor pool and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a spa tub and a sauna are on-site. All 175 rooms offer free WiFi, 24-hour room service and LCD TVs with satellite channels. Fridges, minibars and free newspapers are among the other amenities available to guests.
Heritage Queenstown offers 175 forms of air-conditioned accommodation with minibars and a safe. 49-inch LCD televisions come with premium satellite channels.
Bathrooms include bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include free newspapers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Ski shuttle nearby

Food and drink

Buffet breakfast available for a fee weekends 6:00 AM–11:00 AM: NZD 31 for adults and NZD 15.5 for children
1 restaurant
1 bar
24-hour room service

Things to do

Bike hire
Health club
Outdoor pool
Sauna
Hot tub

Family friendly

Babysitting/childcare (surcharge)
Dry-cleaning service
Free cots/infant beds
In-room childcare (surcharge)
Laundry facilities
Outdoor pool
Fridge

Conveniences

Ballroom
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Ski storage
Tour/ticket assistance
Wedding services

Languages spoken

English
French
Spanish

Business services

24-hour business centre
Computer station
Meeting rooms
Conference centre (3079 square feet of space)

Outdoors

BBQ grill(s)
Garden
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Braille signage
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Designated smoking areas
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cots/infant beds

Bathroom

Bathrobes
Free toiletries
Hairdryer

Entertainment

49-inch LCD TV
TV/satellite channels
Premium channels

Food and drink

Minibar
Fridge

More

Free newspapers
In-room massage
Iron/ironing board
Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for NZD 50.
Free cots (infant beds)

Payment types

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 31 for adults and NZD 15.5 for children (approximately)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Heritage Queenstown Hotel
Heritage Hotel
Heritage Queenstown
Queenstown Heritage Hotel
Heritage Hotel Queenstown
Heritage Queenstown Hotel Queenstown

Frequently asked questions

Guest reviews

4.4
Excellent
5 - Excellent
1,526
4 - Good
872
3 - Okay
179
2 - Mediocre
57
1 - Poor
16
4.5
Cleanliness
4.4
Service and Staff
4.3
Amenities
4.3
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The bed in our room felt like a giant marshmallow, it was amazing! The entire staff was incredibly helpful from the time we checked in to when we checked out. I loved having activities booked through the concierge and then billing once when we checked out. Every concierge I spoke with was knowledgeable and helpful with our bookings. The staff at this property is AMAZING!

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Mar 2020

3/5

  • Liked: Cleanliness
  • Disliked: Staff & service

Staff need better training.. Need to be careful with advertising.. Thought we had booked a lake view room but it was a carpark view room

Stayed 4 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room service was excellent and very prompt. The room was of adequate size, (Delux Lake view). One negative was there weren’t any lifts to the top floor, you had take lift to the 3rd floor then walk up to the top 4th floor. There were ample parking and 2 mins drive from the heart of queens town. Over all we enjoyed our stay.

Stayed 2 nights in Feb 2020