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Reviews

4.4/5 Excellent
2,605 reviews
Great location, Friendly staff, Nice hotel

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Steamer Wharf
    17 min walk
  • Popular Location
    TSS Earnslaw Steamship
    19 min walk
  • Popular Location
    Bob's Peak
    13 min drive
  • Airport
    Queenstown (ZQN-Queenstown Intl.)
    21 min drive

Choose dates to view prices

Book online or call:

+64 9913 4658
  • Deluxe Room

    Room Amenities

    • 26 sq m
    • Sleeps 2
    More details
  • Studio Suite

    Room Amenities

    • 44 sq m
    • Sleeps 4
    More details
  • Deluxe Room, Lake View

    Room Amenities

    • 26 sq m
    • Lake view
    • Sleeps 2
    More details
  • Suite, 2 Bedrooms

    Room Amenities

    • 88 sq m
    • Sleeps 8
    More details
  • Suite, 2 Bedrooms, Lake View

    Room Amenities

    • 88 sq m
    • Lake view
    • Sleeps 8
    More details
  • Studio Suite, Lake View

    Room Amenities

    • 44 sq m
    • Lake view
    • Sleeps 3
    More details
  • Family Room

    Room Amenities

    • 33 sq m
    • Sleeps 3
    More details
  • Executive Deluxe Room

    Room Amenities

    • 40 sq m
    • Sleeps 3
    More details

About this area

Queenstown

Located in Queenstown, Heritage Queenstown is in the city centre and near the beach. Shotover Jet and Coronet Peak Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Wakatipu and Queenstown Gardens. Travelling with kids? Consider Skyline Gondola and Kiwi and Birdlife Park.

Popular Location

What's nearby

  • Steamer Wharf - 17 min walk
  • TSS Earnslaw Steamship - 19 min walk
  • Fear Factory Queenstown - 19 min walk
  • Kiwi and Birdlife Park - 9 min drive
  • Bob's Peak - 13 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 20 min drive

Restaurants

  • Where to eat
  • Mackenzies Restaurant – Al fresco dining restaurant with a bar. Serves breakfast, lunch and dinner.

About this property

Heritage Queenstown

4.5-star, family-friendly hotel near Lake Wakatipu
Along with a restaurant, this hotel has an outdoor pool and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a spa tub and a sauna are on-site. All 175 rooms offer free WiFi, 24-hour room service and LCD TVs with satellite channels. Fridges, minibars and free newspapers are among the other amenities available to guests.
Heritage Queenstown offers 175 forms of air-conditioned accommodation with minibars and a safe. 49-inch LCD televisions come with premium satellite channels.
Bathrooms include bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include free newspapers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Ski shuttle nearby

Food and drink

Buffet breakfast available for a fee weekends 6:00 AM–11:00 AM: NZD 31 for adults and NZD 15.5 for children
1 restaurant
1 bar
24-hour room service

Things to do

Bike hire
Health club
Outdoor pool
Sauna
Hot tub

Family friendly

Babysitting/childcare (surcharge)
Dry-cleaning service
Free cots/infant beds
In-room childcare (surcharge)
Laundry facilities
Outdoor pool
Fridge

Conveniences

Ballroom
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Ski storage
Tour/ticket assistance
Wedding services

Languages spoken

English
French
Spanish

Business services

24-hour business centre
Computer station
Meeting rooms
Conference centre (3079 square feet of space)

Outdoors

BBQ grill(s)
Garden
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Braille signage
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Designated smoking areas
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cots/infant beds

Bathroom

Bathrobes
Free toiletries
Hairdryer

Entertainment

49-inch LCD TV
TV/satellite channels
premium channels

Food and drink

Minibar
Fridge

More

Free newspapers
In-room massage
Iron/ironing board
Safe

Policies

Check-in

Check-in available 24 hours
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.
  • Free cots (infant beds)!

Payment types

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 31 for adults and NZD 15.5 for children (approximately)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property is also known as

  • Heritage Queenstown Hotel
  • Heritage Hotel
  • Heritage Queenstown
  • Queenstown Heritage Hotel
  • Heritage Hotel Queenstown
  • Heritage Queenstown Hotel Queenstown
4.4

Excellent

5 - Excellent
1,495
4 - Good
861
3 - Okay
176
2 - Mediocre
57
1 - Poor
16
4.5
Cleanliness
4.4
Service and Staff
4.3
Amenities
4.3
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice classic ski lodge type accommodation. We spent Christmas/new years here. Comfortable, with fantastic views of the area. A little out of town, but enjoyed the walk to and from the centre of town or you can grab a taxi for fairly cheap. This makes the place quiet but accessible. Highly recommend

Stayed 7 nights in Dec. 2018

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Warm welcome by staff with fast check in and check out, great room that felt fresh with excellent bedding.

Stayed 1 night in Feb. 2020

4/5 Good

  • Liked: Staff & service, amenities, property conditions & facilities

It is not sparkling clean but still clean. Parking provided and I really like the staff there. Super nice and helpful

Stayed 3 nights in Feb. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Feb. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Nice looking hotel. Standard hotel room and facilities. Staff was good. Approximately 25min walk to town centre with a steep hill from roundabout up to hotel, about 500m. Basic hot breakfast buffet. We did enjoy having breakfast & drinks on the balcony looking at the mountains. Hotel has parking (a must in Queenstown). Dining room and bar should be modernised to take advantage of the view.

Stayed 4 nights in Feb. 2020

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