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Heritage Queenstown

Hotel Class
4.5 out of 5

Information

Reviews

4.4 / 5Excellent
2,493 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Steamer Wharf
    17 min walk
  • Popular Location
    TSS Earnslaw Steamship
    19 min walk
  • Popular Location
    Bob's Peak
    13 min drive
  • Airport
    Queenstown (ZQN-Queenstown Intl.)
    21 min drive

Choose dates to view prices

Book online or call:

+64 9913 4658
  • Studio Suite

    Room Amenities

    • Sleeps 4
    More details
  • Studio Suite, Lake View

    Room Amenities

    • Lake view
    • Sleeps 3
    More details
  • Suite, 2 Bedrooms

    Room Amenities

    • Sleeps 8
    More details
  • Suite, 2 Bedrooms, Lake View

    Room Amenities

    • Lake view
    • Sleeps 8
    More details
  • Executive Deluxe Room

    Room Amenities

    • Sleeps 3
    More details
  • Family Room

    Room Amenities

    • Sleeps 3
    More details
  • Deluxe Room

    Room Amenities

    • Sleeps 2
    More details
  • Deluxe Room, Lake View

    Room Amenities

    • Lake view
    • Sleeps 2
    More details

About this area

Queenstown

Located in Queenstown, Heritage Queenstown is in the city centre and near the airport. Shotover Jet and Coronet Peak Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Wakatipu and Queenstown Gardens. Travelling with kids? Consider Skyline Gondola and Kiwi and Birdlife Park. Our guests appreciate the hotel's location for the sightseeing.

Visit our Queenstown travel guide

What's nearby

  • Popular Location
    Steamer Wharf - 17 min walk
  • Popular Location
    TSS Earnslaw Steamship - 19 min walk
  • Popular Location
    Fear Factory Queenstown - 19 min walk
  • Popular Location
    Kiwi and Birdlife Park - 9 min drive
  • Popular Location
    Bob's Peak - 13 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 21 min drive

Restaurants

  • Where to eat
  • Mackenzies Restaurant – Al fresco dining restaurant with a bar. Serves breakfast, lunch and dinner.

About this property

Heritage Queenstown

A restaurant, an outdoor pool and a health club are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a spa tub and a sauna are on-site. All 175 rooms offer free WiFi, 24-hour room service and LCD TVs with satellite channels. Fridges, minibars and free newspapers are among the other amenities available to guests.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Policies

Check-in

Check-in between 2 PM - midnight
Express check-in
Minimum check-in age - 18

Special check-in instructions

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

Check-out

Check-out before 10 AM

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

Payment types at the property

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 31 for adults and NZD 15.5 for children (approximately)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Property is also known as

  • Heritage Queenstown Hotel
  • Heritage Hotel
  • Heritage Queenstown
  • Queenstown Heritage Hotel
  • Heritage Hotel Queenstown
  • Heritage Queenstown Hotel Queenstown

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee weekends 6:00 AM–11:00 AM: NZD 31 for adults and NZD 15.5 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Health club
  • Outdoor pool
  • Sauna
  • Spa services
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms
  • Conference centre (3079 square feet of space)

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Braille signage

More

  • Designated smoking areas
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer

Entertainment

  • 49-inch LCD TV
  • TV/satellite channels
  • premium channels

Food and drink

  • Minibar
  • Fridge

More

  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Safe

Nearby activities

Activities

  • Bike hire
  • Downhill skiing
  • Ecotours
  • Golf
  • Hiking/biking trails
  • Kayaking
  • Mountain biking
  • Parasailing
  • Rafting
  • Sailing
  • Scooter/moped hire
  • Segway hire/tours
  • Ski area
  • Ski equipment hire
  • Skiing
  • Skiing lessons
  • Skydiving
  • Snowboarding

Where to eat

  • Mackenzies Restaurant – Al fresco dining restaurant with a bar. Serves breakfast, lunch and dinner.
4.4

Excellent

5 - Excellent
1,432
4 - Good
822
3 - Okay
169
2 - Mediocre
54
1 - Poor
16
4.5
Cleanliness
4.4
Service and Staff
4.3
Amenities
4.3
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

After having a cancelled flight, we stayed at 4 different hotels in the 9 days we spent in Queenstown. Heritage is by far the best - with amazing views, pool, spa, sauna, and the quality of a typical 5 star resort you can't go wrong. Though the distance to the downtown core may be a deterrent, they have deals with cabs to help you back up the hill. Do yourself a favor and stay here!

Stayed 3 nights in Nov. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Out of downtown area, so quiet. Great view of the lake

Stayed 2 nights in Nov. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities

Vintage hotel and nice garden. Good view from room. A good size bathroom too. The outdoor spa was not heated up the first night we were there. The 2nd and 3rd it was not that hot, water in outdoor pool was too cold.

Stayed 3 nights in Nov. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Nov. 2019

5/5 Excellent

    Stayed 1 night in Oct. 2019

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