5/5 Excellent
Danica
Travelled with family
19 Jan 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022
Heritage Queenstown
Photo gallery for Heritage Queenstown
Overview of Heritage Queenstown
VIP Access
Heritage Queenstown
4.4/5 Excellent
Guests rated this property 4.5/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- Air conditioning
- Restaurant
- Gym
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- Hand sanitiser provided
- Sheets and towels washed at 60°C
91 Fernhill Road, Queenstown, 9197
Explore the area
- Lake Wakatipu11 min walk
- Steamer Wharf17 min walk
- TSS Earnslaw Steamship19 min walk
- Queenstown (ZQN-Queenstown Intl.)11 min drive
Choose dates to view prices
About this area
Queenstown
Located in Queenstown, Heritage Queenstown is in the city centre and near the beach. Lake Wakatipu and Queenstown Gardens reflect the area's natural beauty and area attractions include Skyline Gondola and CaddyShack City Mini Golf. Travelling with kids? Consider Kiwi and Birdlife Park and Queenstown Ice Arena. Discover the area's water adventures with kayaking and parasailing nearby, or enjoy the great outdoors with mountain biking and skydiving.
What's nearby
- Lake Wakatipu - 11 min walk
- Steamer Wharf - 17 min walk
- Creative Queenstown Arts & Crafts Market - 19 min walk
- TSS Earnslaw Steamship - 19 min walk
- Skyline Queenstown - 13 min drive
Getting around
- Queenstown (ZQN-Queenstown Intl.) - 11 min drive
Restaurants
- Mackenzies Restaurant — 1 min walk
- Vknow - 11 min walk
- Farelli's Trattoria - 18 min walk
- Lombardi - 18 min walk
- Public Kitchen & Bar - 18 min walk
About this property
Awards and affiliations
Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Safety measures
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free covered self-parking on site
- Wheelchair-accessible parking available
- On-site parking includes off-street options
- Ski shuttle nearby
Food and drink
- Buffet breakfast available for a fee weekends 6:30 AM–10:00 AM: NZD 25 for adults and NZD 12.50 for children
- 1 restaurant
- 1 bar
Things to do
- Bike rentals
- Fitness centre
- Indoor pool
- Outdoor pool
- Sauna
- Hot tub
Family friendly
- Babysitting/childcare (surcharge)
- Free cots/infant beds
- Indoor pool
- In-room childcare (surcharge)
- Laundry facilities
- Outdoor pool
- Fridge
Conveniences
- Ballroom
- Lift
- Free newspapers in reception
- Front-desk safe
- Gift shop/newsstand
- Library
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Ski storage
- Tour/ticket assistance
- Wedding services
Languages spoken
- Czech
- English
- Spanish
Business services
- 24-hour business centre
- Computer station
- Conference centre (3079 square feet of space)
- Meeting rooms
Outdoors
- BBQ grill(s)
- Garden
- Pool umbrellas
- Terrace
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Braille signage
- In-room accessibility (select rooms)
- Roll-in shower (select rooms)
- Step-free path to entrance
- Well-lit path to entrance
- Wheelchair-accessible concierge desk
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
More
- Designated smoking areas
- TV in lobby
Room amenities
Bedroom
- Air conditioning
- Bed sheets
- Blackout drapes/curtains
- Free cots/infant beds
Bathroom
- Dressing gowns
- Free toiletries
- Hairdryer
- Towels
Entertainment
- 49-inch LCD TV
- TV/satellite channels
- Premium channels
Food and drink
- Fridge
- Hob
More
- Free local calls
- Free newspapers
- In-room massage
- Iron/ironing board
- Phone
- Safe
Similar properties
See similar properties
Queenstown
Hotel
Business-friendly
Parking included
Guest rating 4+
Free WiFi
4 star
Policies
Check-in
Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 10 AM
Special check-in instructions
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for NZD 50 per night.
Free cots (infant beds)
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Deposit: NZD 50 per night
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: NZD 25 for adults and NZD 12.50 for children (approximately)
- Rollaway bed fee: NZD 50 per night
- Credit card charges are subject to a surcharge of 1.5 per cent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
The seasonal pool will be open from January to December
Pool access available from 6:00 AM to 11:00 PM
National rating
Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property is rated 4 star plus, and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®
Property is also known as
Heritage Hotel Queenstown
Heritage Queenstown
Queenstown Heritage
Heritage Queenstown Hotel Queenstown
Queenstown Heritage Hotel
Heritage Queenstown Hotel
Heritage Queenstown Hotel
Heritage Queenstown Queenstown
Heritage Queenstown Hotel Queenstown
Frequently asked questions
Overall score and ratings
4.4
Excellent
4.5/5
Cleanliness
4.5/5
Staff & service
4.3/5
Amenities
4.3/5
Property conditions & facilities
3/5 Okay
Yongfeng
Travelled with family
18 Jan 2022
Stayed 3 nights in Jan 2022
5/5 Excellent
Darryl
Travelled with family
17 Jan 2022
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2022
5/5 Excellent
Rebecca
Travelled with family
14 Jan 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022
5/5 Excellent
Aaron
Travelled with family and small children
12 Jan 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2022