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Heritage Queenstown

Photo gallery for Heritage Queenstown

Primary image
Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
In-room safe, blackout curtains, iron/ironing board

Overview of Heritage Queenstown

VIP Access

Heritage Queenstown

4.5 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Sheets and towels washed at 60°C
Map
91 Fernhill Road, Queenstown, 9197

Explore the area

  • Popular LocationLake Wakatipu11 min walk
  • Popular LocationSteamer Wharf17 min walk
  • Popular LocationTSS Earnslaw Steamship19 min walk
  • AirportQueenstown (ZQN-Queenstown Intl.)12 min drive

VIP Access

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  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP Access

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About this area

Queenstown

Located in Queenstown, Heritage Queenstown is in the city centre and near the beach. Lake Wakatipu and Crown Range reflect the area's natural beauty and area attractions include CaddyShack City Mini Golf and Kiwi and Birdlife Park. Travelling with kids? Consider Queenstown Ice Arena and Queenstown Gardens. Discover the area's water adventures with kayaking and parasailing nearby, or enjoy the great outdoors with skydiving and ecotours.
Visit our Queenstown travel guideOpens in a new window
Map

What's nearby

  • Lake Wakatipu - 11 min walk
  • Steamer Wharf - 17 min walk
  • Creative Queenstown Arts & Crafts Market - 19 min walk
  • TSS Earnslaw Steamship - 19 min walk
  • Skyline Queenstown - 13 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 12 min drive

Restaurants

  • Farelli's Trattoria - 17 min walk
  • Lombardi - 18 min walk
  • Public Kitchen & Bar - 18 min walk
  • Finz Seafood and Grill - 18 min walk
  • Ivy & Lola's Kitchen & Bar - 18 min walk

About this property

Heritage Queenstown

4.5-star, family-friendly hotel near Lake Wakatipu
Along with an indoor pool, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a sauna are on-site.
Heritage Queenstown offers 175 air-conditioned accommodations with a safe and free newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages spoken

Czech, English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property

Safety measures

Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee weekends 6:30 AM–10:00 AM: NZD 25 for adults and NZD 12.50 for children
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Mackenzies Restaurant

Things to do

  • Bike rentals
  • Fitness centre
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Hot tub

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (3079 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 49-inch LCD TV
  • TV/satellite channels
  • Premium channels

Food and drink

  • Fridge
  • Hob

More

  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

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Air conditioned
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Hotel
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Guest rating 4+
Guest rating 4+
Family-friendly
Family-friendly
Hot tub
Hot tub
4 star
4 star

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for NZD 50 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 25 for adults and NZD 12.50 for children (approximately)
  • Rollaway bed fee: NZD 50 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from January to December
Pool access available from 6:00 AM to 11:00 PM

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property is rated 4 star plus, and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Heritage Hotel Queenstown
Heritage Queenstown
Queenstown Heritage
Heritage Queenstown Hotel Queenstown
Queenstown Heritage Hotel
Heritage Queenstown Hotel
Heritage Queenstown Hotel
Heritage Queenstown Queenstown
Heritage Queenstown Hotel Queenstown

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 554 out of 993 reviews
5 - Excellent 56%
Rating 4 - Good. 333 out of 993 reviews
4 - Good 34%
Rating 3 - Okay. 73 out of 993 reviews
3 - Okay 7%
Rating 2 - Poor. 23 out of 993 reviews
2 - Poor 2%
Rating 1 - Terrible. 10 out of 993 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.3/5

Property conditions & facilities

4.4/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean and tidy. Excellent customer service.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay. Home away from home
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is within waking distance of the town centre and stunning views of the Remarkables. It’s also feels like a friendly hotel as opposed to the newer options in Queenstown.
Stayed 3 nights in May 2022

4/5 Good

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service could have been better.
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic accommodation and perfect for our quick trip away. Warm, comfortable and inviting.
Stayed 4 nights in May 2022