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Reviews

4.4 / 5Excellent
2,357 reviews

Amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Gym

Map

What's nearby

  • Popular Location
    Queenstown Mall
    3 min walk
  • Popular Location
    Skycity Queenstown Casino
    4 min walk
  • Popular Location
    Queenstown Beach
    4 min walk
  • Airport
    Queenstown (ZQN-Queenstown Intl.)
    13 min drive

Choose dates to view prices

Book online or call:

+64 9913 4658
  • Standard Room

    Room Amenities

    • Sleeps 4
    More details
  • Room, Lakeside

    Room Amenities

    • Partial lake view
    • Sleeps 2
    More details
  • Room, Lakeside

    Room Amenities

    • Partial lake view
    • Sleeps 4
    More details
  • Standard Room

    Room Amenities

    • Sleeps 2
    More details
  • Standard Room (Special Access Bathroom)

    Room Amenities

    • Sleeps 2
    More details
  • Standard Room, View (Alpine View)

    Room Amenities

    • Mountain view
    • Sleeps 2
    More details
  • Standard Room, View (Alpine View)

    Room Amenities

    • Mountain view
    • Sleeps 4
    More details

About this area

Queenstown

Located in Queenstown, Novotel Queenstown Lakeside is in the city centre and on a lake. Shotover Jet and Coronet Peak Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Wakatipu and Queenstown Gardens. Travelling with kids? Consider Skyline Gondola and Kiwi and Birdlife Park. Our guests love the hotel's central location.

Visit our Queenstown travel guide
Popular Location

What's nearby

  • Queenstown Mall - 3 min walk
  • Skycity Queenstown Casino - 4 min walk
  • Queenstown Beach - 4 min walk
  • TSS Earnslaw Steamship - 4 min walk
  • Fear Factory Queenstown - 5 min walk

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 13 min drive

Restaurants

  • Where to eat
  • Elements – Serves breakfast and dinner. Kids' menu available.

About this property

Novotel Queenstown Lakeside

4-star, family-friendly hotel, walk to Lake Wakatipu
A restaurant, a fitness centre and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a spa tub, valet parking and 24-hour room service. All 273 rooms offer WiFi, balconies or patios and LCD TVs with satellite channels. Other amenities available to guests include 24-hour room service, wired Internet (surcharge) and minibars.
Novotel Queenstown Lakeside offers 273 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer.
This Queenstown hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: WiFi (NZD 10 per night), Wired Internet (surcharge)
Available in some public areas: Free WiFi

Parking and public transport

Valet parking: NZD 25.00 per night
Electric car charging station
Limited parking spaces
Ski shuttle nearby

Food and drink

Buffet breakfast available for a fee daily 6 AM–10:30 AM: NZD 33.00 for adults and NZD 17.50 for children
1 restaurant
1 bar
24-hour room service

Things to do

Fitness centre
Hot tub

Family friendly

Babysitting/childcare (surcharge)
Dry-cleaning service
Free cots/infant beds
In-room childcare (surcharge)
Laundry facilities
Rollaway/extra beds (surcharge)

Conveniences

Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Ski passes
Ski storage
Tour/ticket assistance

Languages spoken

Chinese
Czech
Dutch
English
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish

Business services

1 meeting room
Business centre
Conference space (646 square feet)

Outdoors

Garden
Picnic area

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible path of travel
Wheelchair-accessible parking

More

Designated smoking areas (fines apply)
TV in reception

Room amenities

Bedroom

Air conditioning
Free cots/infant beds
Pillow menu
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Shower/bathtub combination

Entertainment

21-inch LCD TV
pay films
satellite channels

Food and drink

Minibar

Outdoor space

Balcony or patio

More

Connecting rooms available
Desk
Free newspapers
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in between 2 PM - 5:30 AM
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Payment types

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 33.00 for adults and NZD 17.50 for children (approximately)
  • Fee for in-room wireless Internet: NZD 10 per night (rates may vary)
  • Fee for in-room wired Internet: NZD 10 per night (rates may vary)
  • Valet parking fee: NZD 25.00 per night (in/out privileges)
  • Nearby parking fee: NZD 18 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway beds are available for an additional fee
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Novotel Queenstown Lakeside Hotel
  • Novotel Lakeside Hotel
  • Novotel Queenstown Lakeside
  • Novotel Lakeside
  • Queenstown Novotel
  • Novotel Queenstown Lakeside Hotel Queenstown
  • Novotel Gardens Queenstown
4.4

Excellent

5 - Excellent
1,277
4 - Good
866
3 - Okay
176
2 - Mediocre
23
1 - Poor
15
4.5
Cleanliness
4.4
Service and Staff
4.1
Amenities
4.1
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is great.they took care of any requests immediately . The room was amazing beds were ver

Stayed 5 nights in Jan. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities

Great location, just a few minutes walk to restaurants and shops . I love the private spa. Its not a big deal but I think the room is a bit dated.

Stayed 3 nights in Jan. 2020

5/5 Excellent

  • Liked: Staff & service, amenities, property conditions & facilities

Lovely people/staff. Wonderful breakfast! Spacious room overlooking the garden area. Perfect location

Stayed 1 night in Jan. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jan. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Jan. 2020

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