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Featured image
Indoor spa bath
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board
View from Room

Guest reviews

4.3/5 Excellent
988 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available
  • Business Services

Map

Explore the area

Popular LocationQueenstown Mall3 min walk
Popular LocationSkycity Queenstown Casino4 min walk
Popular LocationTSS Earnslaw Steamship6 min walk
AirportQueenstown (ZQN-Queenstown Intl.)13 min drive

Choose dates to view prices

  • Standard Double Room, 2 Double Beds

    4.6/5 guest room rating

    Room amenities

    • 26 sq m
    • Sleeps 4
    More detailsStandard Double Room, 2 Double Beds
  • Room, 1 King Bed, Lakeside

    5/5 guest room rating

    Room amenities

    • 26 sq m
    • Partial lake view
    • Sleeps 2
    More detailsRoom, 1 King Bed, Lakeside
  • Double Room, 2 Double Beds, Lakeside

    4.3/5 guest room rating

    Room amenities

    • 26 sq m
    • Partial lake view
    • Sleeps 4
    More detailsDouble Room, 2 Double Beds, Lakeside
  • Standard Room, 1 King Bed

    4.4/5 guest room rating

    Room amenities

    • 26 sq m
    • Sleeps 2
    More detailsStandard Room, 1 King Bed
  • Standard Room, 1 Queen Bed (Special Access Bathroom)

    4.5/5 guest room rating

    Room amenities

    • 27 sq m
    • Sleeps 2
    More detailsStandard Room, 1 Queen Bed (Special Access Bathroom)
  • Standard Room, 1 King Bed, View (Alpine View)

    4.6/5 guest room rating

    Room amenities

    • 27 sq m
    • Mountain view
    • Sleeps 2
    More detailsStandard Room, 1 King Bed, View (Alpine View)
  • Standard Double Room, 2 Double Beds, View (Alpine View)

    4.8/5 guest room rating

    Room amenities

    • 27 sq m
    • Mountain view
    • Sleeps 4
    More detailsStandard Double Room, 2 Double Beds, View (Alpine View)

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Queenstown

Located in Queenstown, Novotel Queenstown Lakeside is in the city centre and on a lake. Williams Cottage and Church of St Peters are local landmarks, and travellers looking to shop may want to visit Queenstown Mall and Creative Queenstown Arts & Crafts Market. Travelling with kids? Consider Skyline Gondola and Kiwi and Birdlife Park. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as snowmobiling and snowshoeing. Our guests love the hotel's central location.

Visit our Queenstown travel guide
Map
Popular Location

What's nearby

  • Queenstown Mall - 3 min walk
  • Skycity Queenstown Casino - 4 min walk
  • Fear Factory Queenstown - 5 min walk
  • Steamer Wharf - 6 min walk
  • TSS Earnslaw Steamship - 6 min walk

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 13 min drive

Restaurants

  • Elements — 1 min walk

About this property

Novotel Queenstown Lakeside

4-star, family-friendly hotel, walk to Lake Wakatipu
A restaurant, a fitness centre and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a spa tub, valet parking and 24-hour room service. All 273 rooms offer WiFi, balconies or patios and LCD TVs with satellite channels. Other amenities available to guests include 24-hour room service, wired Internet (surcharge) and minibars.
Novotel Queenstown Lakeside offers 273 forms of accommodation with minibars and laptop-compatible safes. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Queenstown hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Follows standard sanitisation guidelines of Bureau Veritas (Accor Hotels)
Enhanced cleanliness are washed at 60°C or hotter
High-touch surfaces are cleaned and enhanced cleanliness
Disinfectant is used to clean the property

Social distancing

Contactless check-out

Safety measures

Individually wrapped food options available for breakfast, lunch, dinner and through room service
Hand sanitiser provided
Masks and gloves available
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per night), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking: NZD 25.00 per night
  • Electric car charging station
  • Limited parking spaces
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: NZD 33.00 for adults and NZD 17.50 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • Czech
  • Dutch
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Conference space (646 square feet)

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Pillow menu

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 21-inch LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in between 2 PM and 5:30 AM
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 33.00 for adults and NZD 17.50 for children (approximately)
  • Fee for in-room wireless Internet: NZD 10 per night (rates may vary)
  • Fee for in-room wired Internet: NZD 10 per night (rates may vary)
  • Valet parking fee: NZD 25.00 per night (in/out privileges)
  • Nearby parking fee: NZD 18 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Safety features at this property include a smoke detector and window guards.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Guests are provided with hand sanitiser.
  • Contactless check-out is available.
  • Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
  • The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Novotel Queenstown Lakeside Hotel
Novotel Lakeside Hotel
Novotel Queenstown Lakeside
Novotel Lakeside
Queenstown Novotel
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown

Frequently asked questions

Can I cancel my reservation for free at Novotel Queenstown Lakeside and receive a full refund?
Yes, Novotel Queenstown Lakeside offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Queenstown Lakeside cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Novotel Queenstown Lakeside?
As of 9 Jul 2020, prices found for a 1-night stay for 2 adults at Novotel Queenstown Lakeside on 20 Jul 2020 start from NZ$179, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Novotel Queenstown Lakeside pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Valet parking is available for NZD 25.00 per night. Limited spots are available.
What time is check-in at this property?
Check-in is from 2 PM to 5:30 AM. A fee applies for early check-in (subject to availability).
What time is check-out at this hotel?
Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).
Where is this hotel located?
This family-friendly Queenstown hotel is located on a lake, just steps away from Williams Cottage and Lake Wakatipu. Skyline Gondola is 0.5 mi (0.8 km) away.

Guest reviews

Overall score and ratings for Novotel Queenstown Lakeside

4.3
Excellent
5 - Excellent
464
4 - Good
405
3 - Okay
92
2 - Mediocre
15
1 - Poor
12
4.4
Cleanliness
4.4
Service and Staff
4.1
Amenities
4.1
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Handy location & warm comfortable facilities. Awesome staff.

Stayed 2 nights in Jul 2020

3/5

    This traveller didn’t leave comments with their review
    Stayed 1 night in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Had great four night stay great room very clean The whole hotel was kept very clean Fantasy friendly team who really made an effort to make sure that you had a great experience new menu in the hotel restaurant was very good focused on local produce And a very handy position in down town Queenstown

    Stayed 4 nights in Jun 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Fantastic location friendly staff able to walk everywhere

    Stayed 1 night in Jun 2020

    5/5 Excellent

      This traveller didn’t leave comments with their review
      Stayed 2 nights in Jun 2020