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Novotel Queenstown Lakeside

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Featured image
Indoor spa bath
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board
View from Room

Overview of Novotel Queenstown Lakeside

UNESCO Sustainable Property

Novotel Queenstown Lakeside

4 out of 5

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

  • Popular LocationLake Wakatipu1 min walk
  • Popular LocationQueenstown Gardens5 min walk
  • Popular LocationSkyline Gondola10 min walk
  • AirportQueenstown (ZQN-Queenstown Intl.)12 min drive

Choose dates to view prices

About this area

Queenstown

Located in Queenstown, Novotel Queenstown Lakeside is in the city centre and on a lake. Williams Cottage and St Josephs Parish are local landmarks, and travellers looking to shop may want to visit Queenstown Mall and Creative Queenstown Arts & Crafts Market. Travelling with kids? Consider Skyline Gondola and CaddyShack City Mini Golf. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as snowmobiling and snowshoeing. Guests love the hotel's central location.
Popular Location

What's nearby

  • Lake Wakatipu - 1 min walk
  • Church of St Peters - 2 min walk
  • Queenstown Mall - 3 min walk
  • Queenstown Gardens - 5 min walk
  • Skyline Gondola - 10 min walk

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 12 min drive

Restaurants

  • Elements — 1 min walk
  • Captains Restaurant - 3 min walk
  • Vudu - 3 min walk
  • Fergburger - 4 min walk
  • Speights Ale House - 4 min walk

About this property

Novotel Queenstown Lakeside

4-star, family-friendly hotel, walk to Lake Wakatipu
A restaurant, a fitness centre and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a spa tub, valet parking and 24-hour room service. All 273 rooms offer WiFi, balconies or patios and LCD TVs with satellite channels. Other amenities available to guests include 24-hour room service, wired Internet and minibars.
Novotel Queenstown Lakeside offers 273 forms of accommodation with minibars and laptop-compatible safes. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Queenstown hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a spa tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per night), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (NZD 25.00 per night; includes in/out privileges)
  • Limited on-site parking
  • Electric car charging station on site
  • Off-site parking for NZD 20 per night; discounts available
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: NZD 33.00 for adults and NZD 17.50 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • Czech
  • Dutch
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

Business services

  • Business centre
  • Conference space (646 square feet)
  • A meeting room

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Pillow menu

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 21-inch LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 33.00 for adults and NZD 17.50 for children (approximately)
  • Fee for in-room wireless Internet: NZD 10 per night (rates may vary)
  • Fee for in-room wired Internet: NZD 10 per night (rates may vary)
  • Valet parking fee: NZD 25.00 per night (in/out privileges)
  • Nearby parking fee: NZD 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 468 out of 983 reviews
5 - Excellent 48%
Rating 4 - Good. 393 out of 983 reviews
4 - Good 40%
Rating 3 - Okay. 95 out of 983 reviews
3 - Okay 10%
Rating 2 - Poor. 15 out of 983 reviews
2 - Poor 2%
Rating 1 - Terrible. 12 out of 983 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, wonderful location. Really grateful that we could use the hotel’s off site parking option. Just wish the menus offered more choice, and that the restaurant and bar were open for longer. Really enjoyed the buffet breakfast buffet
Stayed 1 night in Jun 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy location, right in Queenstown. Helpful and friendly staff, clean rooms. would highly recommend.
Stayed 2 nights in Jun 2021

5/5 Excellent

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. And everything to do (like activities and shops and places to eat) were walking distance. Love it
Stayed 2 nights in Jun 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel on general was nice. The bathrooms in the rooms are in need of an upgrade they are old and dated. When you turn the hot tap on the mirror fogs up and you can't see anything. The breakfast food was good however it was absolute chaos in there. I have never eaten anywhere like it and wouldn't eat there again everybody is just crammed in.
Stayed 3 nights in Jun 2021

2/5 Poor

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We had to park in a parking garage streets away because the on site parking was full. We were made to pay the same price for this parking despite the inconvenience. Once checked in, the entire corridor smelled strongly of chlorine for our stay. Our room had a used earplug under the edge of the bed and a big booger stuck on the shower curtain. To finish it off, we were unable to have a good nights sleep due to other guests arguing loudly in the car park outside our room in the middle of the night and children running up and down the corridor early in the morning. Overall a very disappointing stay for over $260 a night.
Stayed 1 night in Jun 2021