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Copthorne Hotel and Resort Queenstown Lakefront

Photo gallery for Copthorne Hotel and Resort Queenstown Lakefront

Featured image
Indoor spa bath
Indoor spa bath
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board

Overview of Copthorne Hotel and Resort Queenstown Lakefront

Copthorne Hotel and Resort Queenstown Lakefront

4.0 star property

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Social distancing
27 Frankton Road, Queenstown, 9300

Explore the area

  • Popular LocationLake Wakatipu4 min walk
  • Popular LocationQueenstown Gardens7 min walk
  • Popular LocationSkyline Gondola15 min walk
  • AirportQueenstown (ZQN-Queenstown Intl.)8 min drive

Choose dates to view prices

About this area

Queenstown

Copthorne Hotel and Resort Queenstown Lakefront is located in Queenstown City Centre, a neighbourhood in Queenstown, and is near the airport and near the beach. St Josephs Parish and Williams Cottage are local landmarks, and some of the area's activities can be experienced at Skyline Gondola and Queenstown Ice Arena. Travelling with kids? Consider CaddyShack City Mini Golf and Kiwi and Birdlife Park. Discover the area's water adventures with kayaking and parasailing nearby, or enjoy the great outdoors with skydiving and mountain biking.
Visit our Queenstown travel guideOpens in a new window
Map

What's nearby

  • Lake Wakatipu - 4 min walk
  • Queenstown Ice Arena - 6 min walk
  • Church of St Peters - 6 min walk
  • Queenstown Gardens - 7 min walk
  • Skyline Gondola - 15 min walk

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 8 min drive

Restaurants

  • Impressions Restaurant — 1 min walk
  • Halo - 5 min walk
  • The Bathhouse - 5 min walk
  • Botswana Butchery - 6 min walk
  • Rata Dining - 6 min walk

About this property

Copthorne Hotel and Resort Queenstown Lakefront

Family-friendly Queenstown hotel in Queenstown City Centre, near Lake Wakatipu
A restaurant, a bar/lounge and a spa tub are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and conference space are on-site. All 240 rooms provide conveniences such as fridges and electric kettles, plus in-room free WiFi and TVs with satellite channels. Other amenities available to guests include 24-hour room service, free tea bags/instant coffee and pillow menu.
Copthorne Hotel and Resort Queenstown Lakefront offers 240 forms of accommodation with a safe and a hairdryer. A pillow menu is available. Satellite televisions are provided.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 11 and older
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • Free in-room WiFi has a 4-device limit

Parking and public transport

  • Self parking on site (NZD 10.00 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6 AM–10 AM: NZD 18-27 for adults and NZD 13-13 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Hot tub

Family friendly

  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • Chinese (Mandarin)
  • English

Business services

  • Business centre
  • Conference space
  • Meeting rooms - 3

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Pillow menu

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 32-inch TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

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Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 11 and older

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 40.0 per day.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between NZD 18 and NZD 27 for adults, and NZD 13 and NZD 13 for children (approximately)
  • Self-parking fee: NZD 10.00 per day
  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 4-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Copthorne Hotel & Resort Lakefront
Copthorne Hotel & Resort Queenstown Lakefront
Copthorne Hotel Lakefront Queenstown
Copthorne Hotel Lakefront Resort Queenstown
Copthorne Lakefront
Copthorne Queenstown Lakefront
Copthorne Queenstown Lakefront Hotel
Copthorne Resort Queenstown
Hotel Copthorne Lakefront Queenstown
Lakefront Hotel Queenstown
Copthorne Hotel Resort Queenstown Lakefront
Copthorne Hotel Resort Lakefront
Copthorne Hotel Queenstown Lakefront
Copthorne Queenstown Lakefront
Copthorne Hotel and Resort Queenstown Lakefront Hotel
Copthorne Hotel and Resort Queenstown Lakefront Queenstown
Copthorne Hotel and Resort Queenstown Lakefront Hotel Queenstown

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 375 out of 993 reviews
5 - Excellent 38%
Rating 4 - Good. 412 out of 993 reviews
4 - Good 41%
Rating 3 - Okay. 140 out of 993 reviews
3 - Okay 14%
Rating 2 - Poor. 53 out of 993 reviews
2 - Poor 5%
Rating 1 - Terrible. 13 out of 993 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities
Write a review

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and had a view of the lake. Shower was very good.
Stayed 4 nights in Jan 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Location is excellent and the view was nice except we didn't have a balcony to fully enjoy it. However, the heater was on in the room when we arrived (20 deg outside) and there was no air conditioning to cool it down just a small fan and tiny windows to open. If we'd been staying more than one night we'd have probably asked for a room change.
Stayed 1 night in Jan 2022

3/5 Okay

Travelled with family and small children
Liked: Staff & service, amenities
Rooms didnt have AC and it was really stuffy and hot
Stayed 1 night in Jan 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is brilliant for everything you need. We were lucky to have an amazing view of the lake to.
Stayed 1 night in Jan 2022

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loverly room, great size, good bathroom and nice beds. NO aircon whatsoever, the area outside our room and in our room was hot from the walk down the hallway whatever the hour was. When we called to ask about aircon we were told to Open Our Balcony Door. It was very uncomfortable all night long.
Stayed 1 night in Jan 2022