Cuzamil Hotels, Cozumel

"I booked a 5 day stay at the RIU Tequila after having spent the 3 weeks previous elsewhere. We arrived several hours before the stated check in time. We were greeted by very friendly front desk staff. They provided welcome drink during the early check in process. Although our room wasn’t ready(which I fully expected) we were given our bracelets and informed we could use any of the facilities while we waited. We didn’t have to check back, they sent us an email an hour before the posted check in time informing us our room was ready. A porter took our bags to our room. The room was close to the restaurants and main building which we had requested. It was spacious and clean. The property does not appear at all run down or outdated. The main dining room and the other specialty restaurants are open and bright. They serve a very good variety of food. The shuttle to the beach is great. All of the staff from the dining room to the maid service were consistently friendly and helpful. This resort provides an overwhelming choice of activities, shows, bars, and dining options. I would highly recommend this resort and will definitely be returning."

"Rooms, restaurants, amenities all were excellent. Only thing that we were not happy about was the time spent on checkin at new phase lobby. Not sure whether it was just bad timing, cause every other time we managed all we needed very quickly."

"It was all great"

"Clean room, friendly staff, good location"

"All staff were friendly and some went out of their way to be helpful and even remembered your preferences "

"Clean rooms, nice staff "

"We had the swim out was a great stay would recommend "

"I had a lovely room, it is a beautiful hotel. I really enjoyed every minute there. The staff are wonderful. I enjoyed Spas services, I had two excursions booked through the hotel. I had a blasin at the cenote and parasailing. Every evening there was different show. I loved the Mescian show, why do they call it "Other services" it should be called fabulous seriveces. I would go back there in a minute."

"Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely."