Colonia Emiliano Zapata Hotels, Cozumel

"Lot of pool options and beach is close by … but food was bad and room service is a surcharge unless you get a platinum upgrade. Ended up spending the extra money on room service because of kids but was definitely not worth the cost. Overall very family friendly and friendly staff. But food is a deal breaker for me so it would be difficult to book again "

"On the first day, the air conditioner had a severe moldy smell that caused a terrible headache and sore throat. After that, I couldn’t use it at all, no matter how hot it was. The amenity containers also seemed poorly cleaned and had a strong damp, wet rag smell, which was extremely unpleasant and unhygienic."

"Disappointed with Grand Princess Riviera/Sunset. Our flight was canceled, causing us to arrive a day late. We got to the resort around 1 AM, had to carry our own luggage up two flights of stairs, and were told an extra night would cost 3 times as much. Staff acted like rooms weren’t available, even though the resort was empty and under construction. We were denied both a refund and the ability to shift our dates. Guests shouldn’t have to cover costs caused by circumstances beyond their control. Hoping for a fair resolution. "

"The experience started off horrible it got better but overall very disappointing. We coordinated and paid $160 for a shuttle through the hotel to be picked up from airport. We were never picked up when we arrived. After 2 hours of waiting they just apologized and we got our own taxi. You would think they would give us a room upgrade or comp something for the being left at airport but no. Just apologized and said it was their fault. The room had a musty dirty smell. The hotel food was mediocre. There was only one bar open in the whole hotel after 5pm. Drinks were watered down. The gym was open 24 hours which was great but a lot of equipment was broken for our entire stay. The entertainment team was the highlight they were very friendly and fun. We extended our vacation in playa del Carmen by 3 days if this hotel treated us better we would have just stayed there. But decided to go across the street to Hyatt Vivid and what a night and day difference. Place was phenomenal. Hyatt is more expensive but absolutely worth every penny."

"We went with a large friend group 19 of us in total. The resort was perfect for us, everyone enjoyed it (44-68). All the staff were amazing. The resort was very clean and well maintained. The daily room refresh always made our room very clean. Within our group we did three different excursions booked through Margarita. Our group thoroughly enjoyed them. Tulum+Cenotes, Catamaran, Reef Snorkeling. The activities team is amazing. There are low energy to high energy activities. Most of our group are early risers so activates ending by 11PM was perfect for us. We enjoyed the morning tai chi, yoga, stretching with Viri; volleyball games, aquafit, crazy games with Susana, Victor and Moises and all the evening shows. The lounge chairs under netting by the beach were our go to spot in the morning. We didn't find we need to secure any early and just used them while we were there. The only area that was very busy for chairs was around the pools. Every day we enjoyed the pizza (or Tacos on Tuesday) by El Charro, it was great as a snack. The Mexicano was a favourite amongst our group. The hidden gem for food for me was the sushi bar. This is part of the Japanese restaurant and cannot be booked in advance but is walk in. It was never very busy when I was there, I'm not sure if many realized you could just walk into it. If you enjoy Sushi I would recommend checking it out. We'd start each day with a mimosa during breakfast and try the drink of the day afterwards."

"We had amazing vacation "

"Très bel hôtel, idéalement situé, offrant un excellent équilibre entre animation et tranquillité. Selon l’emplacement de la chambre, l’ambiance peut être un peu bruyante en soirée, principalement avant 23 h (ou minuit les vendredis et samedis), mais le calme revient ensuite, ce qui permet de bien se reposer. L’hôtel est composé de deux parties distinctes : une section plus ancienne directement sur la plage, et une autre, plus moderne, située à deux blocs, en plein centre-ville. Cette configuration est un véritable atout, car elle permet de profiter à la fois de la proximité de la mer et de l’énergie urbaine. La chambre était superbe : spacieuse, très confortable et décorée avec beaucoup de goût. Le souci du détail est évident et contribue à une expérience haut de gamme. L’hôtel propose également des activités très appréciables, comme des dégustations de tequilas et de vins, qui ajoutent une vraie valeur au séjour. Côté restauration, les restaurants sont excellents, tout comme les bars, même si les prix sont élevés (comptez environ 250 pesos pour une margarita). Un point à améliorer concerne le service de navette : les indications manquent de clarté, le service n’est pas inclus dans le prix, il est compliqué à organiser et revient plus cher qu’un simple taxi, ce qui est décevant pour un établissement de ce standing. En résumé, un très bel hôtel avec de nombreux points forts — emplacement, confort, activités et gastronomie — malgré quelques ajustements nécessaires, notamment su"

"A beautiful resort with nice design and a local touch that makes it one of kind. Very big but with many different sections and a good choice of restaurants "

"Resort is ok"