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"Perfect for families. Great food."

"Will be back!"

"Staff was excellent. Hard working people. But the food was not to our expectations. Alot of it has been modified to please other cultures. Unfortunately thats the truth Hotel is clean. Jacuzzi is cold water. It is more for young adults. Many teens were there as well. Bar was okay. Short cut drinks. Everyday room cleaning and fridge restocking. Great service. Juat the food... nope"

"Me encanto todo, area sobre todo y comonidad Hotel bellisimo"

"The shower was in really bad condition Floor tiles in the ahower dull of black mold Really uncomfortable Water flow from the shower really slow In general the washroom was not in a good shape "

"Average and the rooms look their age "

"Clean room !!! "

"The staff and amenities were not consistent with the advertisements or reviews. Upon arrival and throughout our stay we were asked to pay more for many items that should have been included. Additionally, their website does not make clear that you cannot make reservations at any restaurants and instead are required to either pay more for a butler to do it or wait in a ridiculously long line. If you’re looking for a true all inclusive resort with fabulous amenities this isn’t it. "

"I booked this hotel based on its Expedia listing, which clearly highlighted a free airport shuttle—a major factor when choosing among so many options in Cancun. Unfortunately, this turned out to be misleading, as no such service was actually available. In a competitive destination like Cancun, every bit of value matters. When the hotel didn’t reach out prior to arrival, I contacted them myself, only to be told that transportation is handled by a third-party vendor and requires 48 hours’ notice. Even after sharing a screenshot of their own listing, the staff largely shrugged off responsibility. It was surprising to see such a lack of ownership over something so fundamental. Ground transportation in Cancun is not a minor detail—it’s a genuine concern for travelers, especially with ongoing taxi issues and limited ride-hailing options. A good hotel would ensure guests feel safe and taken care of from arrival. A great hotel would acknowledge the mistake and correct it for future guests. Unfortunately, neither happened here. Instead, the focus seemed to shift quickly to selling timeshare presentations, with offers of Marriott points and discounted packages that didn’t feel like real value. It was also frustrating to see inconsistencies in basic service—for example, being directed to buy bottled water from the shop instead of being informed about available water in the lobby. To be fair, the rooms were clean, the location is convenient, and the food was decent."