Mexico Scuba Diving Holidays

The staff were lovely, big authentic smiles, and I felt distinctly that they were there to make our visit special.

We were disappointed that we had two instances where we had money stolen, once from the pool area ($110.00 USD), and the other time out of our room ($100.00 USD). We had the "DO NOT DISTURB" sign on the door but found our room had been cleaned anyways. The two thefts totaled $210.00 USD which won't break us but doesn't sit well, especially when the staff/management pretty much shrugged us off. I reported this 3 separate times and had ZERO response from Fiesta Americana Condesa's Security department (Karen) and one of the managers (Roberto Velasquez). On top of it all, Fiesta Americana Condesa did not honor our VIP status as they had Ocean Front Rooms available that was supposed to be a FREE UPGRADE feature, but instead, charged me $539.00. They were going to charge me $700.00 (USD) for the upgrade until I mentioned that it was supposed to be a FREE UPGRADE! As for the property itself, including the rooms, need to be refreshed/updated as it is showing its age. Lastly, the food, service and entertainment was great! Had a great time chatting with Andrew and Wendy in the entertainment department!! We spent more than we wanted to on this trip as the rates seemed very high (almost double from the last time we stayed here), but will go back but with lower expectations.

The room was spacious and clean. We liked that all the restaurants and pools weren’t crowded, but the food quality could be improved.

Was good! The hotel is huge so you need to walk much if your room is far from the Main amenities. The shows are really good.

The wait staff and managers at Pier 8 were very attentive. The Public Relations team was amazing. They went above and beyond helping us get medication from an outside pharmacy. Carlos from the Fitness Center did a great job showing us the basics of boxing in a fun way. We had a terrific time! Great food, staff, and atmosphere.

The staff were lovely, big authentic smiles, and I felt distinctly that they were there to make our visit special.

The room was spacious and clean. We liked that all the restaurants and pools weren’t crowded, but the food quality could be improved.

Was good! The hotel is huge so you need to walk much if your room is far from the Main amenities. The shows are really good.

We were disappointed that we had two instances where we had money stolen, once from the pool area ($110.00 USD), and the other time out of our room ($100.00 USD). We had the "DO NOT DISTURB" sign on the door but found our room had been cleaned anyways. The two thefts totaled $210.00 USD which won't break us but doesn't sit well, especially when the staff/management pretty much shrugged us off. I reported this 3 separate times and had ZERO response from Fiesta Americana Condesa's Security department (Karen) and one of the managers (Roberto Velasquez). On top of it all, Fiesta Americana Condesa did not honor our VIP status as they had Ocean Front Rooms available that was supposed to be a FREE UPGRADE feature, but instead, charged me $539.00. They were going to charge me $700.00 (USD) for the upgrade until I mentioned that it was supposed to be a FREE UPGRADE! As for the property itself, including the rooms, need to be refreshed/updated as it is showing its age. Lastly, the food, service and entertainment was great! Had a great time chatting with Andrew and Wendy in the entertainment department!! We spent more than we wanted to on this trip as the rates seemed very high (almost double from the last time we stayed here), but will go back but with lower expectations.

The room was spacious and clean. We liked that all the restaurants and pools weren’t crowded, but the food quality could be improved.