Mexico Cheap Holidays

During my stay at this hotel, the experience was disappointing and far below expectations. The bathroom door scraped when opening, which is a basic issue that should have been resolved with minimal maintenance. The pillow was uncomfortable, directly affecting the quality of sleep, which is unacceptable for a hotel that presents itself as a comfort-oriented option. The biggest issue, without a doubt, was the poor management of the restaurants. On two occasions, we waited in line for the taco restaurant and, after waiting, were informed that we could not enter because the food had run out. This shows a serious lack of planning, inventory control, and respect for guests’ time. At the restaurant located closer to the beach, the service was equally poor. There was an excessive delay in assigning a table, and the waiting time for a server to attend us was unjustifiable. The service was slow, disorganized, and unprofessional. The hotel has potential, but it currently fails in basic areas such as maintenance, comfort, and especially in the quality and management of its service. I would not recommend this hotel until significant improvements are made in these areas.

One of the restaurants was closed the entire time at our water in the shower was cold

The pool and beach areas were clean, well maintained, and very enjoyable. The staff was friendly, attentive, and accommodating throughout our stay. Overall, it was a pleasant and relaxing experience

Wherever we went the staff were so attentive, pleasant, friendly, respectful, and always made sure our needs were taken care of.

Love it! Quiet. Nice beach. Beach hut is handy for food n drinks.

One of the restaurants was closed the entire time at our water in the shower was cold

The pool and beach areas were clean, well maintained, and very enjoyable. The staff was friendly, attentive, and accommodating throughout our stay. Overall, it was a pleasant and relaxing experience