Mexico Yoga Holidays

You have a wonderful hotel staff! Your hotel is in a wonderful location with beautiful views of the ocean and your beach was very well kept. However, my room when I arrived had stain sheets, dirty and stained furniture, the bed base was torn, a mini bar that did not have any snacks with that had two drinks in it. When I made the initial booking, I specifically asked for a pre-birthday room set up arrangement and would’ve happily paid for it yet somewhere it was lost in translation because that setup did not happen. The Butler service for my room was invisible beyond text messages. In fact, the things that I asked for for instance, like asking for watermelon juice at 11 PM and being told it’s only available in the morning when I had literally just watched another guest have a watermelon drink of some sort made from a fresh large watermelon at the bar. Because my room was dirty when I arrived I was not comfortable Ordering room service are having my skin touch any of the furniture in the room. I also was not comfortable sleeping in or on the sheets and the bedding. This made my spy experience equally stressful because when I went to the spa on the second day I noticed even with the blue lights, the mildew and mold the broken tiles in the spa and lying on the spa table facing the shower I was able to smell the horrible plumbing smell as I was trying to get a massage. My spa experience was supposed to be a relaxing experience, but it felt like it was rushed.

First Experience of an All Inclusive This was our first experience of an all inclusive resort (well a resort in general). Cancun has been a bucket list stay for us and we chose Excellence PM based on all the fantastic reviews. It did not disappoint. The service from the moment we walked on property to when we left was phenomenal. We had the opportunity to eat at almost every restaurant and there are so many options. Everything was so delicious and great quality. The beds are comfortable and you do have access to a “pillow menu” upon arrival. You can request a specific pillow if you do not like what is already in the room. We did the Excellence Club and an Ocean View room. We stayed in building 8 looking over a club pool by the Celio bar. The building has not been renovated yet but it was still beautiful and comfortable. The rooms do have A/C and a fan. It’s comfortable enough that coming back to the room from the July heat was a relief. There was also a wide variety of groups (couples, adult families, friends, bachelor/bachelorette parties) and ages. We took advantage of the different excursions that Seasons had available including a catamaran with snorkeling to Isla Mujeres, a tour of El Meco, and golf at Playa Mujeres Golf Club. We plan to visit again in the future!

Great time there

You have a wonderful hotel staff! Your hotel is in a wonderful location with beautiful views of the ocean and your beach was very well kept. However, my room when I arrived had stain sheets, dirty and stained furniture, the bed base was torn, a mini bar that did not have any snacks with that had two drinks in it. When I made the initial booking, I specifically asked for a pre-birthday room set up arrangement and would’ve happily paid for it yet somewhere it was lost in translation because that setup did not happen. The Butler service for my room was invisible beyond text messages. In fact, the things that I asked for for instance, like asking for watermelon juice at 11 PM and being told it’s only available in the morning when I had literally just watched another guest have a watermelon drink of some sort made from a fresh large watermelon at the bar. Because my room was dirty when I arrived I was not comfortable Ordering room service are having my skin touch any of the furniture in the room. I also was not comfortable sleeping in or on the sheets and the bedding. This made my spy experience equally stressful because when I went to the spa on the second day I noticed even with the blue lights, the mildew and mold the broken tiles in the spa and lying on the spa table facing the shower I was able to smell the horrible plumbing smell as I was trying to get a massage. My spa experience was supposed to be a relaxing experience, but it felt like it was rushed.

First Experience of an All Inclusive This was our first experience of an all inclusive resort (well a resort in general). Cancun has been a bucket list stay for us and we chose Excellence PM based on all the fantastic reviews. It did not disappoint. The service from the moment we walked on property to when we left was phenomenal. We had the opportunity to eat at almost every restaurant and there are so many options. Everything was so delicious and great quality. The beds are comfortable and you do have access to a “pillow menu” upon arrival. You can request a specific pillow if you do not like what is already in the room. We did the Excellence Club and an Ocean View room. We stayed in building 8 looking over a club pool by the Celio bar. The building has not been renovated yet but it was still beautiful and comfortable. The rooms do have A/C and a fan. It’s comfortable enough that coming back to the room from the July heat was a relief. There was also a wide variety of groups (couples, adult families, friends, bachelor/bachelorette parties) and ages. We took advantage of the different excursions that Seasons had available including a catamaran with snorkeling to Isla Mujeres, a tour of El Meco, and golf at Playa Mujeres Golf Club. We plan to visit again in the future!