Lodges in North America

"Great location. Really nice hotel. Parking was a nightmare in their own garage. Staff in lobby were terrible. Hotel takes up full city block and checkin line was looped all through the entire lobby for 4+ hours with only 2 staffed at computers and 4 more front desk employees sitting in a back room on their phones. Sent us to wrong room without the beds we booked. Worst check in experience of my entire life and I travel 2x monthly. Just from the parking and check in I wouldn’t return here and that’s too bad because we’re bonvoy members and hotel itself and location are great. Wouldn’t recommend this place unfortunately. "

"Property was really clean. Staff was really informative and it was a perk that I got a $20 credit to use at any of the restaurant or café hotel."

"not used"

"From the stench of dead rodents in the hallways to the poor attitudes of the front desk personnel. And from the terrible housekeeping staff that left broken glass on my floor for 3 days despite 5 requests to have it cleaned, to the non-working TV in my room that took 2 days to fix (I heard several other guests complaining about their TVs too). My stay was nearly 2 weeks and engineering never came to fix the bathroom light that would turn on and off intermittently. The furnishings are cheap and heavily worn. This place is definitely not deserving of the "8+ very good" rating on Hotels.com. Maybe Marriott (the owners of Element) bought that high rating because it's a 3 or 4 at best. I strongly recommend avoiding Element."

"There could’ve been more safety features and amenities…"

"Perfect"

"Room was clean and turn down service was prompt and through. We didn’t have control over the air conditioner and our door didn’t close properly, which made it feel unsafe. "

"Great location in NYC. Close to Time Square and lots of restaurants!"

"Good lication 2 minutes from Times Square and boardway "