Search Chalets in Big Bear Lake

"Clean and friendly staff. Room was cozy with great views of the lake. "

"Breakfast was not good and very restricted!"

"We knew the AC was not working during our stay but we didn’t count on the heater being on on our level hallways or the restroom area in our room (even though the thermostat said on). When we checked in our room felt like a sauna, luckily they had fans and were able to unlock the windows to let out the warmness. The water temperature in the shower kept changing from warm to extra hot and then cold. Front desk staff was average. We loved the location of the hotel. "

"Some staff are dishonest, I booked my room well in advance- LAKESIDE, I’m on a health retreat, calm view to reduce my stress- terminal cancer, yet moved to a 360 view of the parking lot in spite of being a loyal guest with low demand. I love the lodge, I did get good pricing on some of my days, I was here when they were empty, endured construction and I was moved around every few days until they unloaded the “burden” of an old lady trying to have a serene send off… "

"Super clean great customer service perfect decorations will be looking again"

"Very large room. Happy there was a small dining table and leather loveseat. The fireplace was nice. Would definitely stay again. "

"It was a good location and nice room, we enjoy it "

"Lousy customer service. They don’t care about retaining customers"

"Excellent place to stay! Literally the small tv was the only drawback, but that’s a footnote. This place was way to check into, great to stay in, easily accessible to everything nearby. It’s the perfect getaway place and I can’t wait to come back multiple times this year. Huge fan."