Search Chalets in Gatlinburg

"The pool was closed which was very Disappointing… was the primary reason we booked the hotel. Rooms aren’t great. Breakfast very average but the staff was kind and helpful "

"Clean room, above average accommodations, in a great location with too many amazing activities to choose from. Embassy suites wins again. We will be back again!"

" I really like the fact they allow dogs. Paid thru Expedia, Then the hotel charged me again. I asked if I could use the overcharge to stay again and they said no. 1 week later no refund yet. . "

"Beautiful perfume room. Very nice staff upon checking in. Only dilemma was it was a lil bit of a walk to the strip. Otherwise, loved it!"

"Room was nice and clean staff was friendly and bed was super comfortable! The river sounds was beautiful peaceful sleep I didn’t hear any vehicle noise at all we loved that it’s a 10 min walk to DT GB we would definitely come back!"

"There was a hidden charge of $18 per night for parking. If only I was informed about parking charge I don't mind paying it but I only came to know about it through my credit card statement and calling them to find out what was this for. I expect more transparency in parking charge."

"Water park is not included pay separately other then that 10/10 100% amazing place to stay must come back again "

"Room was clean but had a very loud wind tunnel like noise. Also, when I went to get on the elevator the door opened and then closed quickly as I was stepping in and the door smashed me. Almost a week later and I still have the bruising to show for it. The hotel staff seemed unbothered by the fact that I was hurt. I had to ask to talk to someone about it 3 different times before I got to speak with a manager. Not 1 "I'm sorry this happened" I then needed to stay an extra night because I was too sore to drive home 6 hours. One would think the hotel would have given compensation for the extra night or at least a discount. Nope, I was offered a $50.00 dining credit that wasn't good for anything other than room service or the bar and when I checked out, I had to go back to the front desk because my credit had not been applied. Customer Service Training needs to be done at this hotel. "

"We had a very nice stay. The rooms were clean and the rooms were very spacious. Loved the outside access with chairs to sit on. Great view of the river and town. The breakfast in the morning was delicious. Staff was very friendly and helpful. "