Hang Bac Hotels, Hanoi

"Service was amazing all round, and Amelia specifically was great. "

"Location cannot be beat and the staff is very helpful. It is close to the old quarter and the lake but far enough so you can’t hear all the city noise. Note on the weekend there are live performances until 10:30ish so don’t expect to sleep early: "

"Staff go above and beyond to help make your trip better. We were using the hotel as a layover for our trip from Sapa to Ha Long Bay to celebrate engagement. They decorated the room and were able to get our laundry done with extremely little notice/out of working hours for our cruise on Ha Long Bay! Extremely grateful for the hotel staff. "

" What stood out most was the staff. They were very friendly, polite, and always helpful, and they kindly acknowledged all our requests. It made our stay very pleasant."

"Hanoi is extremely chaotic, especially the Old Quarter and La Siesta offered a peaceful, welcome respite. The room was comfortable and the staff was outstanding. The onsite restaurant and rooftop bar lacked for nothing. I highly recommend it!! "

"Everything was good. Just the bfast variety is very limited and the food taste needs improvement. And the noise from the street is quite loud at night. Soundproofing needs be improved "

"I had such an amazing stay at the Splendid Secret Hotel! Everything was top-notch. • Room Service & Cleanliness: The room was spotless, super comfortable, and felt like a true retreat. • Breakfast: The buffet was excellent—huge variety, delicious food, and a great start to the day. • Staff & Tour Planning: The staff team was wonderful, especially Ding Dong! Ding Dong was incredibly helpful, professional, and went above and beyond to assist me. • Ha Long Bay Tour: I booked the Ha Long tour through the hotel, and thanks to Ding Dong's seamless organization, the whole trip was smooth and unforgettable. Highly recommend Splendid Secret! It truly offers a five-star experience with exceptional staff like Ding Dong."

"Helpful staff, beautiful rooms, fabulous breakfast"

"A great hotel in the heart of the old quarter. Staff is excellent. Second time I’ve stayed here and I’ll come back next time, too."