Hang Bac Hotels, Hanoi

"Staff were very accommodating and friendly. Hotel is beautiful and in a great location. "

"Yes"

"The room was clean and staff were helpful in assisting us. Notified us and helped looked after our food and laundry deliveries. "

"Great location … walkable to major tourist attraction and the weekend night market… room is clean and staff are super friendly and helpful. Shout out to Teddy who is professional that makes our stay pleasant. "

"From the moment we stepped through the doors, the employees made us feel genuinely valued and welcome. Every single staff member we interacted with went above and beyond in a way that felt sincere, not scripted. The front desk team greeted us with warm smiles, handled check-in effortlessly, and took the time to explain everything clearly while offering great local recommendations. Throughout our stay, the staff consistently impressed us with their attentiveness and professionalism. Housekeeping was exceptional — not only keeping the room spotless but thoughtfully arranging everything to make it feel fresh and inviting every day. Whenever we had a question or needed assistance, someone was there immediately, always patient, kind, and eager to help. What truly stood out was how proactive and caring the team was. They anticipated needs before we even had to ask and made sure every detail of our stay was perfect. You can tell they genuinely take pride in their work and care about their guests’ experience. It’s rare to find a team this dedicated, friendly, and consistently excellent. They are the reason this stay was so memorable, and they absolutely deserve recognition for how amazing and helpful they are."

"Room beautiful and cleanest, comfortable. The breakfast is the best! The staffs supper nice and friendly. For sure recommend this hotel. "

"Excellent stay and very friendly and helpful staff"

"Great location and kind staff!"

"Clean rooms, excellent breakfast choice, kind and helpful staff in a great location"