Hoang Mai Hotels, Hanoi

"yes, the staff were very nice, very helpful. I would definitely recommend it to my friends. "

"The hotel was beautiful and the staff was so friendly and over the top helpful "

"What a lovely hotel! From start to finish we had such a good experience at this hotel. The rooms were lovely, we had an internal window and did not detract from the experience at all. The hotel even decorated the room and provided a birthday treat on check in! The breakfast was excellent, great variety every morning. The staff were incredible, so warm and welcoming on every interaction, especially the breakfast staff. The pool was lovely as well and quite quiet on most occasions that we used it. The location is excellent, easy walk to train street (about 5 mins) and lots of restaurants close by."

"The staff went above and beyond to make our stay enjoyable. The bed was super comfortable, and the amenities were excellent. Great value for money!"

"Yes"

"The room was clean and staff were helpful in assisting us. Notified us and helped looked after our food and laundry deliveries. "

"From the moment we stepped through the doors, the employees made us feel genuinely valued and welcome. Every single staff member we interacted with went above and beyond in a way that felt sincere, not scripted. The front desk team greeted us with warm smiles, handled check-in effortlessly, and took the time to explain everything clearly while offering great local recommendations. Throughout our stay, the staff consistently impressed us with their attentiveness and professionalism. Housekeeping was exceptional — not only keeping the room spotless but thoughtfully arranging everything to make it feel fresh and inviting every day. Whenever we had a question or needed assistance, someone was there immediately, always patient, kind, and eager to help. What truly stood out was how proactive and caring the team was. They anticipated needs before we even had to ask and made sure every detail of our stay was perfect. You can tell they genuinely take pride in their work and care about their guests’ experience. It’s rare to find a team this dedicated, friendly, and consistently excellent. They are the reason this stay was so memorable, and they absolutely deserve recognition for how amazing and helpful they are."

"Room beautiful and cleanest, comfortable. The breakfast is the best! The staffs supper nice and friendly. For sure recommend this hotel. "

"Great location and kind staff!"