Hotels with Pool in Quintana Roo from NZ$465

"Beautiful and relaxing"

"room was not what I had ordered, and when the issue was brought to management's attention was told that I would be contacted in the morning with alternative room options .... I was never contacted"

"My husband and I had a wonderful experience at Excellence Cancun Riviera - the staff were very friendly and courteous. Will definitely go back. "

"NP"

"Great !!!"

"The location and the pool of this hotel is great. The issue is the place needs maintenance. PAINT!! RUST ON LIGHT FIXTURES, DIRTY AND STAINED FURNITURE. The woman at the front desk in the morning needs to be trained on how to speak with customers. The young gentleman in the evening was GREAT! Staff at the restaurant was hospitable but SLOW. We had to wait over 15 minutes for our check. This happened twice. The gift shop woman was very friendly and helpful. I wouldn't recommend this hotel."

"Everyone was so accommodating and nice and there was a lot of diversity of food options. It was clean and the pool was relaxing"

"The "

"Was so excited for this stay and honestly the staff had zero customer service and most were straight up rude. I don’t know if it was because we were Americans or what but that is the sole reason we won’t be coming back. The property itself is absolutely beautiful but extremely huge with no tram or anything similar to get from one side to the other. So it’s hard for elders and small children to walk all day everyday and do the walking at the parks too. Was not prepared for that. We picked an upgraded room when booking and when we got there to check in they advised us that room wasn’t available and they would have to put us in a downgraded room with no refund for the difference. I thought it was extremely distasteful and unacceptable way to handle it. They didn’t apologize or anything just told us it is what it is…. Also you can only book dinner reservations at the concierge desk which they have 15 staff members standing there at all times more than half of them standing around chatting with each other not working and don’t answer the phones when you call from your room to avoid a long walk to the front lobby. When you ask for an kind of directions to get somewhere they act as though you should know and will point in a general direction. Honestly for what we spent I would expect more customer service. "