10/10 Excellent
Shakay
Travelled with family, Travelled with group
13 May 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was the best resort I had the pleasure to stay at in Cancun. There were diffusers throughout the resort that made the resort smell great. We were greeted by a very friendly staff. We upgraded for a small price and had a wonderful view of the ocean and entire resort. The food was fantastic. The best I ever had at a Cancun resort. Unfortunately, I had one unpleasant experience with the activity desk in the hotel. We paid for a 10:20am pickup for an excursion but was mistakenly put on the list for a 7:20 am pick up. The activity person tried to convince us that we were suppose to be at the front desk by 7:20am even though our receipt said 10:20am. He told us that the excursion was full and that we had to reschedule. When we requested a refund he got on the phone and was able to get us a taxi and to our excursion on time. After this experience I highly recommend that you book your activities outside of the hotel. I personal like Aqua World for water activities. They provide the same activities for a cheaper price. Despite that unpleasant experience I had a wonderful vacation and will definitely stay at this resort again.
Shakay
Stayed 4 nights in May 2024