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"The hotel was clean, staff was great, and the hotel is in a perfect location. The beach is beautiful, the pools are well kept & are lovely, and we love the area. My teens also loved the turtles they have in a pond too! However, the rooms are out dated and we found the beds uncomfortable and the showers got water all over the floor. Overall, a great stay!"

"A lot of bachelor / bachelorette parties over the weekend so it was a bit messy. During the week things were good. Managment, not so good. I severly hurt my leg due to their pool grates breaking and the first aid response was great but the managment didnt check up later and offered nothing for my injuries other than paying for thr hospital bill which i had imsurance for anyway. I couldnt go in water for 4 days of my vacation due to my injury which was caused by their inadequate pool area."

"Love everything about Los Arcos … location is perfect .. right on the ocean .. good food and drinks .. seemed like everyone tried to please .. will be back next year "

"this is a new hotel with amazingly furnished rooms. rooms are spacious, felt like a palace! king delux had two full bathrooms too. clean, comfortable and has everything you need for short or long stays. the only minor thing was missing is a balcony would be great to have some, but they only have those in Loft rooms. staff ate friendly, helpful and available at all times. front desk team is knowlegable and helpful with making reservations to restaurants, spa and shows accross the resort. "

"Amazing kind and friendly staff, great service. Impeccably clean pool and beach areas. The lobby and rooms were spacious and peaceful."

"Breakfast was so good everything fresh "

"Check-in was very quick and easy. Our room was great—clean, comfortable, and well-maintained. The resort grounds were consistently being cared for, and staff members everywhere were friendly and welcoming. Even though the bars were busy, service was impressively quick. The buffet offered a wide variety of options and was clearly a popular choice. There was plenty of seating both indoors and outdoors, and staff brought water and coffee to the table. They also did a great job accommodating larger groups. The steakhouse restaurant filled up quickly, so I recommend getting there early to put your name on the list—but it was definitely worth it. We had a very good meal there. Finding a chair at the pool could be a bit challenging. Many guests wake up early to reserve chairs by placing their towels on them, but don't leave them overnight. Just be sure not to lose your towels so you can get your key card back. From what we experienced, there wasn’t consistent poolside drink service. Occasionally, a cart would come around with cocktails (no beer), but the walk-up and swim-up bars were efficient, and the lines moved quickly. There were also fun pool activities like water basketball, volleyball, and water exercise classes. One day featured live music, and the saxophone player was absolutely amazing! Tips: Reserve your pool chairs early—bring a towel and a book to claim your spot Pack a small hydro-style tumbler to keep drinks cold and cut down on plastic cups used. "

"Building is very outdated with poor craftsmanship. Location beautiful and staff were kind. Food was not good especially at the buffet. Will not return. "

"Room was nice, beds were nice, the food was decent, the location is nice. Shout out to Carlos the cart driver. He high fived our kid every time he saw him and was generally really warm and hospitable. "