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"As a family of 4, we had 2 pool side rooms. The rooms are definitely showing their age but were comfortable and had everything we needed. There was a bit of a musty smell. The rooms were clean but not perfect. The wifi was reliable and we were able to use it in our rooms. Staff was friendly enough but not great. Not all guests were treated equally. "

"Resort was nice, Staff was great! Minor issues,no umbrellas in the beach so we had to rent, 4 out of 6 a la carte were buffets, food was consistantly overcooked. We did have a great time and appreciated the family room which had 3 beds. The lack of privacy due to not having a door between the room and bathroom(shower/sink area) made for poor privacy, especially when traveling with our teenagers. "

"This is a 5* review, not because the place was perfect (it’s not), but because we met so many staff members who"

"Staff was fabulous. Hotel was beautiful and clean. Highly recommend the Kids Club - kids loved it and they communicate via WhatsApp if anything unplanned happens. Restaurants were beautiful and the food was very good, very fresh and good sized servings."

"Staff was friendly, room service outstanding, had a wonderful stay felt safe at all times."

"Friendly staff"

"Rooms are dirty service is bad not a very nice place"

"Pools are great, really enjoy being at adults pool and been able to cross to the family pool too, enjoyed our partial ocean view at room"

"The cleanest, best maintained resort I have ever been to. The customer service is top notch. We tried other resorts but we keep coming back to paradise village. It has it all. We stayed in the coba building, which was recently completely renovated. They added a new pool and hot tubs at the rear with full service bar and it is absolutely beautiful. We really enjoyed our stay. It was perfect. "