Cerro Hotels, Puerto Vallarta

"Great resort, friendly staff, good food/drinks and kids had a great time "

"Clean room , staffs and breakfast was good"

"Exceptionaly clean, amazing food options, great staff and a very friendly cat.."

"The room was clean, quiet & the ocean view made our stay extra special. The only downside was the mattress; it was very uncomfortable. The staff were amazing across the resort, from service staff to restaurant servers. My husband and I are vegan, and there were usually some options (even at the Vela buffet). One note for vegans; all breads at the buffet contained milk. We asked for dairy-free bread & they kindly baked some for us every morning. Big shout-out to the team at Vela; chef Marcos Nazario, Norma, Esmeralda, Rosario, Pedro, and everyone else who made sure we were well taken care of. We also tried the Italian, Mexican & Asian restaurants & all had vegan options (the Mexican & Asian even had vegan menus). One disappointment was that we’d read in earlier reviews that there was a vegan food truck by the pools, but it wasn’t there during our trip. A suggestion for the buffet would be listing full ingredients under each label; we often had to guess what items contained. The beach was amazing and we spent most of our time there. The beach staff were excellent, regularly taking drink orders and setting up umbrellas as the sun came out. There are two pools, including an adults-only pool, but they didn’t feel very clean to us, and the music was often very loud, so we didn’t spend much time there. Overall, I’d rank the resort a 4-4.5, but because we had a great trip, I gave it a 5."

"Great staff "

"Nothing to complain other than the poolside food and bar closing real early "

"The hotel is beautiful, with fantastic views onto the beach and ocean. Since we booked with Expedia, we were given the VIP treatment which was a surprise. A special checkin desk, Conierge service, and an incredible upgrade in our room! The staff was friendly, and constantly cleaning around the property. The food was plentiful, both in variety and quantity. Would look forward to staying here again."

"Close to the Malecon about a 30 minutes walk and sidewalks are wide. Lots of shops and massage parlors nearby. The staff is friendly and food was great. I will definitely come back and stay here. "

"Lovely hotel with a nice beach and helpful staff. The food was good too. "